I was attended to promptly and my car was treated well. The steering/seating position was changed but that's not really an issue. I have used Protyre for all my MOT and tyre requirements. The level of... See more
Company replied
Location
Switch locationUnit 3 Crown Quay Trade Centre, Eurolink Way, ME10 3DY Sittingbourne, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These guys have been a lifesaver over the last few weeks when a simple air con regas turned into multiple problems for me. Friendly knowledgeable and transparent, as a girl that knows zero about... See more
Company replied
Looked at many online websites for the tyres that I wanted. Chose Protyre as they offered the best price and had them in stock. I booked appointment online and paid for the tyres. On arrival at the fi... See more
Company replied
Friendly and welcoming Do the work quickly, cleanly and efficiently Give a detailed report on the condition of your tyres, tread depth, pressure etc, plus condition of the disc brakes. Very... See more
Company replied
Company details
- #9 of 24 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 20 best companies in MOT Centre
- #23 of 55 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Sittingbourne
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 3 Crown Quay Trade Centre, Eurolink Way, ME10 3DY, Sittingbourne, Kent, United Kingdom
- 01795 438003
4.6
Excellent
957 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy online booking.,
It was easy to book the MOT at a convenient time& location. Happily my car passed without any problems.
13 August 2025
Reply from Protyre Autocare - Sittingbourne
Hello Mrs Gillman,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Sittingbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Best service
Kind staff. Will give you a great price and won't muck you around!
Fast, reliable, dependable.
14 August 2025
Unprompted review
Staff very friendly and helpful
Staff very friendly and helpful. Their advice and understanding was very much appreciated as I have recently lost my husband and still learning how to look after my car.
8 August 2025
Needed my aircon refreshed
Needed my aircon refreshed. Friendly people, service was done quick, in full view from the waiting area so I could see it going on, and the aircon now blows ice cold. Great price, good discount too. Was able to book in for the same day online.
4 August 2025
Unprompted review
Reply from Protyre Autocare - Sittingbourne
Hello Drew,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Sittingbourne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Top rate service
Excellent service from this helpful and friendly team who went above and beyond to source the correct part at the best price for me. They then speedily fitted it without any hassle and seemed delighted that they could do their very best to help me. Thank you guys from one very satisfied customer!
31 July 2025
Unprompted review
Very efficient and fair priced
30 July 2025
Thankyou exactly how it should be
23 July 2025
Price not honoured
Wanted to have 3 tyres fitted to our car and did some research online for the cheapest price locally. Protyre's website said they could fit 3 tyres for £497.52. Spoke to the local branch about these tyres and getting the car booked in. I told them I would order the tyres online and only needed them to book the car in for an early date, the guy on the phone said 'too late, I've already ordered them'. On the day of the booking they informed us that they would not be honouring that price and if we wanted them fitted we would have to pay somewhere nearer £570 as the garage wasn't willing to take the lose on the website price. Absolutely disgusting behaviour from what is meant to be a reputable business.
25 July 2025
Unprompted review
Reply from Protyre Autocare - Sittingbourne
Dear Graeme Willis,
Thank you for notifying us of your concerns regarding the cost.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Answered the telephone.
Answered the telephone.
Quick response and efficient repair.
Care for my vehicle.
Cared about ne the driver and owner.
21 July 2025
Reply from Protyre Autocare - Sittingbourne
Hello Audrey,
We would like to thank you for sharing your feedback regarding the service you received at our Sittingbourne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Glad there’s other shops to use
Nice guy on reception, everyone else looked at me like I had shit on my face. Really welcoming . Brought car in for wheel alignment and to ensure steering wheel was straight. Drove car home with steering still wonky
Won’t be returning
28 May 2025
Reply from Protyre Autocare - Sittingbourne
Dear chris gausten ,
Thank you for taking the time to raise your concerns . We are sorry to hear that your recent visit to our Sittingbourne branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
I Had my air con re gassed
I Had my air con re gassed. Quick and efficient service, friendly and helpful staff.
Would recommend and use again for other work to be done on my car.
9 July 2025
I was dealt with straight away
I was dealt with straight away, even though it was going to take them past their closing time. The work was carried out to a good standard and there was no pressure on 'add-on' sales. The air-con was refilled but not cleaned out which was what was really needed.
7 July 2025
Easy to book and great service
Really easy to book online and great fast professional process once I took the car in. Would definitely use in future for other services
2 July 2025
Reply from Protyre Autocare - Sittingbourne
Hello Zara,
We appreciate you taking the time to share your positive experience. We're happy to hear that you found the online booking easy and the service fast and professional. We look forward to serving you in the future!
Best regards,
Eddie
Customer Care - Protyre
Very good service MOT done & got my car…
Very good service MOT done & got my car through MOT very polite men
2 July 2025
Reply from Protyre Autocare - Sittingbourne
Hello Karen,
We appreciate you taking the time to leave us this fantastic review. We're happy to hear that you found our team very polite!
Best regards,
Eddie
Customer Care - Protyre
Excellent service
Well met at receptiin. Very helpful and informative. Great value for the cost.
2 July 2025
Don't go to Protyre
I took a brand new tyre and a brand new wheel asking them just to fit the tyre on the wheel,again both brand new with tags and labels on! They refused because apparently I haven't bought the tyre and wheel from them! Absolute disgrace! I'll never ever go to them even if they're the last tyre shop in existence!
30 June 2024
Unprompted review
Reply from Protyre Autocare - Sittingbourne
Dear Diyan Denchev,
Thank you for taking the time to bring this to our attention. We are sorry to hear that you are not happy with the outcome of your recent visit to our Sitingbourne branch.
We would like the chance to look into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, a team member will be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Service is excellent
Service is excellent, courteous and very well carried out. Have no hesitation in recommending them for anything concerning wheels or tyres
23 June 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.