Able to get an MOT test at relatively short notice whilst away on holiday, with lots of time slots to choose from. The operation at the location in Swansea that I booked with seems to be large scale... See more
Company replied
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I would give 100 stars if there were. Recommended by a friend, I started to give it a go. Very impressed with it all. Considerate waiting area for everyone: tables, sofas, plug sockets... See more
Company replied
I Rang following message sent night before advised had tyres and availability as I’m nurse needed it done asap , made my way slowly to garage as had nail in my tyre and deflating quickly got there ear... See more
Fantastic service received staff went above and beyond to sort my tyres out Extra thanks to Ellie for noticing my tps was still connected saving me time and money Highly recommend protyre tracking... See more
Company replied
Company details
- #9 of 23 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 20 best companies in MOT Centre
- #24 of 55 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Swansea Ystrad Road W R
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
112 Ystrad Road, Fforestfach, SA5 4NE, Swansea, Glamorgan, United Kingdom
- 01792 580001
4.6
Excellent
1k reviews
Asks customers to review
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Booked in 2 days prior
Booked in 2 days prior. Car was ready 15 mins earlier than they anticipated.
14 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Able to get an MOT test at relatively…
Able to get an MOT test at relatively short notice whilst away on holiday, with lots of time slots to choose from. The operation at the location in Swansea that I booked with seems to be large scale but very well run,
28 August 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Pete,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Straight forward,quick turn around and…
Straight forward,quick turn around and a fair price.plus great customer care.
9 September 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Stephen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Pete,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I would give 100 stars if there were.
I would give 100 stars if there were.
Recommended by a friend, I started to give it a go.
Very impressed with it all. Considerate waiting area for everyone: tables, sofas, plug sockets, a posh coffee machine, and plenty of space. Every detail shows their customer-oriented care.
Staff, especially Lisa, are friendly and knowledgeable; they are the front-line representatives of the brand. She explained what was going on and kept me updated while I was there. I've never had this in a 4S shop or any other garage. She went through any potential issues with me and answered my questions with plenty of patience.
For the team, a young man with a disposal seat and foot sheet came to my car and took it straight away in the park area after I arrived; I don't see it in a 4S shop or any big chain company. Must be very good internal logistics management in place; all my MOT and two front tyres were changed in a couple of hours! Never seen this elsewhere.
Most of all, I feel safe here; all information is transparent, pricing is clear, and you don't feel like you'll be stitched up.
I wish I had come earlier. Will definitely stay with you.
3 September 2026
Unprompted review
Reply from Protyre Autocare - Swansea Ystrad Road W R
Dear Linda Ma,
We are so delighted to receive your wonderful feedback and truly appreciate you taking the time to share your experience with us.
It's incredibly rewarding to hear that our waiting area, designed with our customers' comfort in mind, made such a positive impression.
We are especially pleased that our team, particularly the individual you mentioned, provided you with friendly, knowledgeable, and transparent service.
We pride ourselves on clear communication and efficient processes, and it's fantastic to know that our internal logistics management contributed to a swift and seamless experience for your MOT and tyre change.
We are committed to ensuring all our customers feel safe and well-informed, and your comments affirm that we are achieving this goal.
We will look forward to welcoming you again at our Swansea Ystrad Road branch in the future.
Kind regards
Kayliegh
Customer care - Protyre
Called in at end of day and despite…
Called in at end of day and despite being g close to closing they fitted me in for 2 front tyres.
7 September 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Steve,
We would like to thank you for sharing your feedback regarding the service you received at our Swansea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Came in last minute as a tyre had a…
Came in last minute as a tyre had a slow puncture and I was in and out within an hour. So quick and efficient. Lovely staff. Lisa helped me and was so kind! Highly recommend this place.
26 August 2026
Unprompted review
Reply from Protyre Autocare - Swansea Ystrad Road W R
Dear Maddie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers. We are delighted to hear that you are happy with the quick and efficient service you received from our team at our Swansea Ystrad Road branch.
We're especially pleased to hear that our staff member was so kind!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea centre.
We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Very good service
Very good service, one of my rear tyres had a problem with the valve stem which took they were able to fix.
29 August 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Swansea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Puncture was repaired hence the 2stars
Puncture was repaired hence the 2stars.
Having being a tyre fitter many years ago. To take 1.75hrs to do a puncture is unbelievable. I was in a major hurry which I explained and then to be a free health check was done on all brakes etc is ridiculous. I didn't want that. Just fix the puncture.
I had a service 2 weeks ago so knew my brakes were fine.
Made me late for the rest of the day. Won't be back
29 August 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Dear Mr Whitty,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Staff were really helpful price was…
Staff were really helpful price was cheaper than anywhere else on the Internet and the service was out standing I would really recommend this tyre service
2 September 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Lee,
We would like to thank you for sharing your feedback regarding the service you received at our Swansea branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Extremely helpful staff
Extremely helpful staff, sorted out an alignment issue on front suspension without having booked an appointment.
31 August 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received. We take customer service very seriously and want all of our customers to receive excellent service at all times. We are delighted that the team at Swansea Ystrad Road have delivered this to you. Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
Excellent customer service at front…
Excellent customer service at front desk and all tyres changed. Thankyou
26 August 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Steve,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service 👍
21 August 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The visit went very smoothly
The visit went very smoothly. Everything was on time, with no unnecessary waiting, etc. If there are any issues with the car, the mechanics explain the situation clearly and directly.
26 August 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Krystian,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Not as quick as F1 but quick enough
Efficient fitting of tyres, good price, nice waiting room and friendly staff.
26 August 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great garage for all my car needs!
Excellent service, easy booking system, fantastic offers, friendly staff! My go to garage!
26 August 2026
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Nicola,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is the best it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Swansea Ystrad Road W R
Hello Timothy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Swansea branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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