Great customer service and good prices. The staff are friendly and helpful and we've used them many times for new tyres, wheel balancing and air con regas. Would definitely recommend.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Late afternoon, return from school run, blow out due to debris on road. Quick call to Protyre, and breakdown truck arrived in 10 minutes, emergency spare fitted, then back to Depot for new tyre and 4... See more
Company replied
I got new tyres but sadly I witnessed 1 worker attend 3 jobs in quick succession whilst 2 other guys did nothing. Hardly a fair division of labour and definitely to the detriment of customers. Work... See more
The tyre fitting was easy and done without fuss. Pity they weren't ready for me at the time I booked for, but they were honest and didn't keep me waiting about, I just went off and did some other stuf... See more
Company details
- #9 of 25 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 19 best companies in MOT Centre
- #23 of 53 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Tiers Cross
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Central Garage, Tiers Cross, SA62 3DA, Tiers, Haverfordwest, United Kingdom
- 01437 890100
4.7
Excellent
455 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and good prices
Great customer service and good prices. The staff are friendly and helpful and we've used them many times for new tyres, wheel balancing and air con regas. Would definitely recommend.
20 July 2026
Reply from Protyre Autocare - Tiers Cross
Hello Mrs Sheppard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Tiers Cross branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Tiers Cross
Hello Sam,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Tiers Cross branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Tiers Cross
Hello Mr Dixson,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Tiers Cross branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Having left a one star review on May…
Having left a one star review on May 26th and being promised that someone would get in touch with me , I am still waiting .
This just about sums the company up!
Thanks Protyre
8 May 2026
Unprompted review
Reply from Protyre Autocare - Tiers Cross
Dear Anne Picton,
Thank you for taking the time to provide this update.
Please accept our apologies for the delay in response from the Area Manager. We can confirm your complaint was raised with Higher Management on the 27/05/26 following your last review.
We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns.
Kindest Regards,
Georgia
Customer Care - Protyre
Very friendly and swift service
Very friendly and swift service, definitely would recommend.
3 June 2026
Questionable management practices
I got new tyres but sadly I witnessed 1 worker attend 3 jobs in quick succession whilst 2 other guys did nothing.
Hardly a fair division of labour and definitely to the detriment of customers.
Working as a team would have improved the situation.
22 May 2026
Friendly staff.
Friendly staff.
Tyres were good value using the voucher sent.
The mechanical work took a long time and there seemed to be a lack of knowledge about my car's brake system.
And, was more expensive than I would of thought.
19 May 2026
Reply from Protyre Autocare - Tiers Cross
Dear Julian Slade,
Thank you for taking the time to share your feedback.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Extremely professional
Extremely professional and great service. I would highly recommend.
20 May 2026
Was very helpful and advised me that I…
Was very helpful and advised me that I need some more tyres so I’m going back to them so they can order the ones i need the boys were so friendly
13 May 2026
5 Stars
5 Stars. Available on the bank holiday at 8:30am and got my tyres replaced in no time at all. Easy to book online as well. ⭐️⭐️⭐️⭐️⭐️
4 May 2026
Very helpful.
11 May 2026
Protyre the staff are fantastic very…
Protyre the staff are fantastic very helpful get the work done properly on my car cant fault them mark and Rory and the staff are brilliant they even let tou know if any other problems and they sort that out thank you protyre for everything you done for me and my car would not go anywhere else good service and fantastic staff that make you laugh
6 May 2026
A very good price, very pleasant staff.
I always go to Tiers Cross, A fair price, pleasant staff,
a good manager. Thank you once again.
17 April 2026
Great Experience
Rory and his team are stars ⭐ ⭐ ⭐ - helpful, responsive, carry out work to a very high standard and customer service is exemplary. Would recommend big-time!
15 April 2026
Unprompted review
Absolute disgrace avoid at all costs
Rating: 0/5
Took my car in for a simple nail in the tyre. First red flag: the fitter used screen wash to try and find the puncture. Yes, screen wash. He then got a public bollocking from a senior staff member right in front of me – professional.
After he “finished,” I had to ask him to put the wheel nut caps back on, which he’d completely forgotten. Basic stuff.
Then the kicker – they charged me £35 to plug a tyre. I’ve never paid more than £18 anywhere in Pembrokeshire. Absolute robbery.
Won’t be using them again. Bandits.
15 April 2026
Unprompted review
Reply from Protyre Autocare - Tiers Cross
Dear Matt Hayes,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Very accommodating
Very accommodating , we had a puncture the day before and we're travelling back to Bournemouth, they managed to source tyres and fit them quickly. Very friendly and helpful and at a great price.
Thank you so much
15 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.