Very easy ordering process, even though they don’t seem to use a ‘regular’ way when it comes to payment method. They use SagePay. It’s not a problem, but does make a buyer feel less confident I gues... See more
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See what reviewers are saying
I've shopped with Prowler for many years. Their toys are wonderful and priced well and the staff are always incredibly knowledgeable and friendly. Recently I bought some products (not toys), that,... See more
Company replied
Considering I placed my order during full lockdown in the middle of a pandemic, I was more than happy. There was a slight problem with one of the items I ordered being out of stock, but the communicat... See more
Website was easy to use and order from. Tracking was accurate and updated regularly. Goods arrived exactly on time, safely and securely packaged - mostly recyclable, good. The goods were exactly as... See more
Company details
Information provided by various external sources
Prowler is the UK's leading online gay sex shop with a wide range of gay sex toys to buy online with FREE postage on orders over £25.
Contact info
Brewer Street 5-7, W1F 0RF, United Kingdom
- www.prowler.co.uk
4.6
Excellent
365 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I ordered for a friend
I ordered for a friend. Only part of the order was sent but company indicated all had been sent. Required more communication to get rest of order on the way. All smooth after that and my friend is very satisfied with the products
20 May 2020
Unprompted review
Fast delivery during circumstances
Fast delivery during circumstances, exactly as displayed thanks May be dealing with you in the future
20 May 2020
Unprompted review
Great service and speedy delivery…
Great service and speedy delivery always from prowler 5 stars
19 May 2020
Unprompted review
Brilliant service and discreet and…
Brilliant service and discreet and quick delivery
18 May 2020
Unprompted review
Very Prompt delivery - well done
Very Prompt delivery - don't know how you do it considering the Corona situation. Very pleased with the goods but need an electra fitting for the Butt Plug. See you have one on the site but it is too expensive.Guess I will cope without it!!
18 May 2020
Unprompted review
Very quick delivery
Very quick delivery. Only problem was having to use 2 separate sites for lube and poppers. Confusing, as basket filled and emptied a few times. Why is the poppers shop separate ? X
18 May 2020
Unprompted review
Quick,efficient service as always
18 May 2020
Unprompted review
Great choice and fantastic after-sale…
Great choice and fantastic after-sale service during trying times. Superb delivery efficiency.
18 May 2020
Unprompted review
One happy chap!
Fast delivery and great products at great prices, will be ordering again soon.
18 May 2020
Unprompted review
Highly recommend
I highly recommend using Prowler for all my purchases, a great selection of items at great prices
18 May 2020
Unprompted review
Secure seller
Hi,
I had some problems with the delivery, but the staff from prowler has been really helpful and fast fixing the problem.
I recommend to purchase from prowler.
17 May 2020
Unprompted review
Fast and secure service
17 May 2020
Unprompted review
Quick and efficient turnaround of my…
Quick and efficient turnaround of my order. Great products. Thanks.
16 May 2020
Unprompted review
Rejected an order as I wouldn’t provide…
Rejected an order as I wouldn’t provide a utility bill or similar proof of ID for spending £185. Had to go elsewhere.
16 May 2020
Unprompted review
Superb Butt plug
Superb Butt plug , My bf was worried he couldn’t get it in I was more worried he couldn’t get it out. He managed fine
15 May 2020
Unprompted review
All good except the pump that broke…
All good except the pump that broke after one use. I guess what do you get for £15.
12 May 2020
Unprompted review
Great customer service
Although my product I purchased was faulty, the customer service from Prowler has been 5*. Very efficient, quick, friendly and polite responses.
Will certainly shop with them again.
12 May 2020
Unprompted review
Reply from Prowler
Hello Tom,
Thank you for your recent order and the feedback on Trustpilot.
The latter is what I am concerned about. According to your review the product was unable to be operated using AA batteries.
After an internal investigation we can confirm that those are the correct batteries for the product in question. Please allow us to apologise in case this has caused an inconvenience and distress.
We would like to set things right for you. Therefore we would like to offer you further assistance. You should have received an email from us with instructions and we hope to hear from you soon.
Kind regards,
Prowler Customer-Services
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