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Prowler Reviews 

365
•
TrustScore 4.5 out of 5

4.6

Sex toy store
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 5 out of 5 stars

Very easy ordering process, even though they don’t seem to use a ‘regular’ way when it comes to payment method. They use SagePay. It’s not a problem, but does make a buyer feel less confident I gues... See more

Rated 5 out of 5 stars

I've shopped with Prowler for many years. Their toys are wonderful and priced well and the staff are always incredibly knowledgeable and friendly. Recently I bought some products (not toys), that,... See more

Company replied

Rated 5 out of 5 stars

Considering I placed my order during full lockdown in the middle of a pandemic, I was more than happy. There was a slight problem with one of the items I ordered being out of stock, but the communicat... See more

Rated 5 out of 5 stars

Website was easy to use and order from. Tracking was accurate and updated regularly. Goods arrived exactly on time, safely and securely packaged - mostly recyclable, good. The goods were exactly as... See more

Company details

  1. Sex toy store
  2. Erotic clothing

Information provided by various external sources

Prowler is the UK's leading online gay sex shop with a wide range of gay sex toys to buy online with FREE postage on orders over £25.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

365 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(365)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quality service.

Items were shipped very quickly and arrived in good time despite the problems Royal Mail are having in dealing with Covid-19.
The packaging was secure, safe and anonymous.
The items ordered are of excellent quality and I hope to have many years of pleasure with them.

26 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Great product
Excellent customer service
Will definitely purchase again
Better than love honey who price their products very high as compared to prowler
Definitely recommend prowler

24 May 2020
Unprompted review
Rated 2 out of 5 stars

ordered something, 2 days later out of stock

I ordered something then 2 days later received an email saying it was actually out of stock. Still awaiting my refund a further 4 days later.

24 May 2020
Unprompted review
Prowler logo

Reply from Prowler

Dear Andrew,

Thank you for your feedback.

We are sorry that the product you initially ordered was out of stock. This is an error that should have certainly not occurred. We have taken this very serious and we will make sure that such experience will be avoided in future.

According to our records the refund has been processed via the payment method chosen for the initial purchase and you should have received an immediate email confirmation stating the refund. Please check and in case you do have any other questions please do not hesitate to contact us via the available methods such as phone, email or chat. We are happy to assist with any further queries you may have.

Please allow us to apologise for any inconvenience the experience may have caused.

Thank you for shopping with us.

Kind regards,
Prowler Customer-Services

Rated 3 out of 5 stars

Alright

Ok. One product a bit basic not really works

22 May 2020
Unprompted review
Prowler logo

Reply from Prowler

Dear Chris,

Thank you for your feedback.

We would appreciate if you could let us know which product you are referring to. It is always important to us knowing which products are not as expected and what exactly you class as 'not really works'.

Please await correspondence from us so we can look into that for you as it is our aim to set things right and provide you with the best products and service possible. We do apologise if we have failed you and please rest assured that we will do our utmost to provide you with a solution and help you as best as we can.

Thank you for shopping with us.

Kind regards,
Prowler Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service, easy ordering on website with detailed product information. Item arrived in a few days and really pleased with the quality. I will definitely be having a look on their website in the future with a view to ordering

21 May 2020
Unprompted review

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