Very easy ordering process, even though they don’t seem to use a ‘regular’ way when it comes to payment method. They use SagePay. It’s not a problem, but does make a buyer feel less confident I gues... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've shopped with Prowler for many years. Their toys are wonderful and priced well and the staff are always incredibly knowledgeable and friendly. Recently I bought some products (not toys), that,... See more
Company replied
Considering I placed my order during full lockdown in the middle of a pandemic, I was more than happy. There was a slight problem with one of the items I ordered being out of stock, but the communicat... See more
Website was easy to use and order from. Tracking was accurate and updated regularly. Goods arrived exactly on time, safely and securely packaged - mostly recyclable, good. The goods were exactly as... See more
Company details
Information provided by various external sources
Prowler is the UK's leading online gay sex shop with a wide range of gay sex toys to buy online with FREE postage on orders over £25.
Contact info
Brewer Street 5-7, W1F 0RF, United Kingdom
- www.prowler.co.uk
4.6
Excellent
365 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tell people before you have them pay if…
Tell people before you have them pay if you can ship to them
9 June 2020
Unprompted review
Reply from Prowler
Dear Customer,
Thank you for the feedback.
We are very sorry that the order you have placed with us could not be processed due to the delivery destination. It has been hard for us to make the decision to discontinue offering shipping to countries such as Australia. We do value customers from all around the world but increase of shipping costs makes it impossible for us to offer this service going forward. Thank you for your understanding.
We will reflect this on our website and we will remove countries from our list that we do not offer shipping to. Again please allow us to apologise for the inconvenience caused.
Kind regards,
Prowler Customer Services
I received my order Thank you for fast…
I received my order Thank you for fast delivery
9 June 2020
Unprompted review
Products were better than expected and…
Products were better than expected and they were delivered quickly and discreetly. Everything was well packaged and arrived in excellent condition.
9 June 2020
Unprompted review
Good quality products and great price
Good quality products and great price, items arrived within a couple of excellent service would use again.
9 June 2020
Unprompted review
Excellent service
8 June 2020
Unprompted review
Was what I order just slow to arrive.
8 June 2020
Unprompted review
Reply from Prowler
Hello Gareth,
Thank you for shopping with us and thank you for taking the time to leave us a review.
Please allow us to explain the situation and confirm that there are currently slight delays within the courier's network caused by the current situation. We certainly hope that you will have understanding that we were unable to speed anything up and we are very certain that under normal circumstances such delays are very rare and only occur on a very rare occasion.
Again many thanks for shopping with us and we do hope to see you again in the near future.
Kind regards,
Prowler Customer-Services
good efficient delivery
good efficient delivery. you may want to seal the envelopes a little more thoroughly - the flap was slightly open and who knows what the porter would have thought, had he seen the contents.
6 June 2020
Unprompted review
the product i received from prowler was…
the product i received from prowler was excellent the service was first class
6 June 2020
Unprompted review
Great experience
5 June 2020
Unprompted review
Very Easy, As You’d Expect
Very easy ordering process, even though they don’t seem to use a ‘regular’ way when it comes to payment method. They use SagePay. It’s not a problem, but does make a buyer feel less confident I guess?
Didn’t receive tracking number but the order arrived in good time, in separate parcels. I love Prowler, so would recommend and would use again.
5 June 2020
Unprompted review
Really fast delivery and very well…
Really fast delivery and very well packaged.
5 June 2020
Unprompted review
1st time user very pleased with service…
1st time user very pleased with service ..quick delivery discreet packaging ..everything as described on website ...thanx
5 June 2020
Unprompted review
Value for money and really quick…
Value for money and really quick service.
4 June 2020
Unprompted review
frist class service
4 June 2020
Unprompted review
Good toys
Good toys, but the package it arrived in was already half opened so you could see what was inside.. and then the boxes the toys came in were incredibly dusty.. which makes me wonder what sort of condition they were left in before being sent. Luckily they work fine however
4 June 2020
Unprompted review
Reply from Prowler
Dear Customer,
Thank you for the feedback and thank you for shopping with us.
Please allow us to apologise for the inconvenience caused. This is indeed not the standard you should have experienced. We put discretion and absolute integrity first with all and every single order we receive. In very rare occasions packages have been damaged in transit which can cause exposure of the content. The state you have received your order is indeed not acceptable and we will make sure that this is raised internally so we can work on improvements ourselves and we can pass this on to our courier service so all parties involved can make sure this is not happening again.
We are indeed very pleased to hear that the product is working as expected and we do hope it will bring you pleasure and satisfaction for a long time. When planning to place another order in the future please do not hesitate to contact us via phone, email or chat and we will make sure that your order will undergo an additional quality check before leaving our warehouse in order to avoid any further disappointment or dissatisfaction.
Again many thanks for shopping with us and we appreciate the time you have taken to raise this.
Kind regards,
Prowler Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.