My daughter was referred to Psicon through Right to Choose in September. She had her ADOS in May. We then had her final appointment in June. Communication was good throughout the process and all the c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Daughter now in medication for adhd. Listened to at every step. Offered alternative meds for sleeping to help boost child’s learnings. Lady clearly knows her stuff in adapting meds for children. Very... See more
Company replied
Easy initial forms to fill in and shorter wait times to be assessed. I had an appointment with Dr Khalid, who was wonderful and made me feel at ease. Wait for medication has been over 3 months now... See more
Company replied
We were given clear timelines throughout the process which were accurate (or shorter than expected). We were also emailed periodically during this time, with support agencies signposted. The assess... See more
Company replied
Company details
Written by the company
Our specialist team are by your side, offering the highest quality diagnostic assessments, treatment and support for Autism, ADHD and Mental Wellbeing. Everyone’s mind is unique. Many of us are neurodiverse. And while the neurological differences that make us individuals can bring challenges, we believe that with understanding, empathy and expert support, everyone can thrive.
Contact info
15-17 New Dover Road, CT1 3AS, Canterbury, United Kingdom
- 03308 383 105
- enquiries@psicon.co.uk
- www.psicon.co.uk
4.5
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service provider
I got sent the forms really quickly. It took me a while to complete them as I was scared to go to the next stage but eventually I did and soon after I had my ADHD assessment. Later followed my ASD assessment a few months later. The total time from the initial screening to getting my assessment results was 10 months. If I had done my forms quicker I believe this timeframe would be shorter. I highly recommend going to Psicon.
19 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Poor communication
Long wait times, very very difficult to manage to speak to someone. Emails aren’t responded to for a couple of weeks, and when they are they are a standard cut and paste without answering the actual query. Queue times on the phone can be over two hours. Overall a disappointing experience that has felt more difficult than needed.
8 July 2026
Unprompted review
Reply from Psicon
Thank you for taking the time to share your feedback with us. We are very sorry to hear that you haven't been able to contact us.
We appreciate how frustrating it must have been to spend a long time waiting to speak to a member of our team.
Unfortunately, we have experienced periods of exceptionally high call volumes, which have resulted in longer waiting times than we would expect or want our clients to experience. While this helps explain the delays, it does not diminish the inconvenience caused, and we sincerely apologise that we did not provide the level of service you deserved.
Thank you again for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience this caused.
Kind regards
Client Relations and Experience Team
Reply from Psicon
Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Right to Choose for child ASD assessment
My daughter was referred to Psicon through Right to Choose in September. She had her ADOS in May. We then had her final appointment in June. Communication was good throughout the process and all the clinicians and staff that we met with were professional and friendly. Very pleased with the process and considering using them again for my son.
9 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you and your daughter. If you ever need any further support or have questions, please don’t hesitate to contact us. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team
What great company
What a great company they helped my daughter so much and got it. Done in months, not years.Thank you so much for all your help
22 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your feedback and for taking the time to share your experience. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Outstanding
From the original referral through to the actual assessment, Psicon have been an absolute pleasure to deal with. Their communications are clear and straight forward and they manage your expectations beautifully, which was very different to our experience elsewhere.
29 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one. It means a great deal to our team to know that our efforts are making a difference. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Quick service
Quick service, great communication. Teams consultation was great and William our practitioner put us all at ease.
23 June 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We always aim to make things clear and easy for everyone.
Kind regards
Client Relations and Experience team
The assessment was very relaxed and I…
The assessment was very relaxed and I felt at ease.
Communication was brilliant from GP referral through to assessment.
Thank you
19 June 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We really appreciate you sharing your experience.
Kind regards
Client Relations and Experience team
The team were welcoming polite and…
The team were welcoming polite and caring ,
Very good with communication
During the assessment the man was very welcoming made my daughter feel safe and heard
26 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you and your daughter. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Would highly recommend this company
Would highly recommend this company. They was very straightforward and easy to talk too.
23 June 2026
Unprompted review
Reply from Psicon
Thank you for your kind words and recommendation. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Such a calming space
Such a calming space, friendly staff and really made my daughter feel at ease.
27 May 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback.
We are really pleased to hear that you found our spaces calming as our intention is to make you feel as comfortable as possible. We really appreciate you sharing your experience.
Kind regards
Client Relations and Experience team
Highly recommended company
We used Psicon through the right to choose pathway Very quick servicer just under 4 month from handing in form to diagnosis. The gentleman ( A Armstrong) who assessed my daughter was amazing and really kept her at ease.
25 June 2026
Unprompted review
Reply from Psicon
Thank you for your kind words and recommendation. We're so pleased Dr Armstrong and the team could support you through your journey. Your safety and well-being are always our top priorities, and it means a lot to know you felt genuinely cared for.
Kind regards
Client Relations and Experience team
A great organisation to deal with!
A great team, always showed empathy and respect when we communicated. Our families problems were dealt with quickly and with professionalism. This was a brilliant service.
9 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your kind feedback. We're really pleased to hear that you felt respected throughout the process and well supported.
Our teams work hard to make sure people feel comfortable and informed throughout, so it's great to know that came across in your experience.
Kind regards
Client Relations and Experience team
My youngest son was recently assessed…
My youngest son was recently assessed for ADHD through Psicon, and overall the experience was positive. The referral process was very straightforward — I completed the required forms and sent them to my GP, who referred us to Psicon. From there, Psicon contacted both myself and my son’s school with the necessary paperwork and kept communication clear throughout. The waiting time for the assessment was reasonable, and once my son received his ADHD diagnosis, I was sent a really helpful information pack explaining the condition and outlining the next steps if we wanted to explore medication.
The assessment itself was initially a little stressful. The assessor came across quite stern and clinical at first, which made both myself and my son feel uncomfortable. I asked if he could speak in a slightly kinder tone, and he responded very well — he listened, adjusted his manner, and made the rest of the assessment feel much more supportive and relaxed. I appreciated that he took our feelings on board.
Overall, I found Psicon organised, communicative, and helpful. The process was easy to navigate, the outcome was clear, and I felt listened to once I expressed how the initial tone of the assessment affected us. I’m grateful for the diagnosis and the guidance provided afterwards.
23 June 2026
Unprompted review
Reply from Psicon
Thank you for your kind feedback. We are very proud to maintain a workforce that adapts to the individual needs and communication styles of our patients. We are delighted to hear that our clinician was flexible and helped you and your son feel at ease throughout the assessment. We really appreciate you sharing your experience.
Kind regards
Client Relations and Experience Team
The caller was polite and the call went…
The caller was polite and the call went well, but I personally feel that that the time taken over a video call is not enough to give a correct outcome. Myself and my child's school strongly disagree with the outcome and feel that a video call is not sufficient in making informed choices, which is a shame given the nature of the call and the need for an accurate outcome.
16 June 2026
Unprompted review
Reply from Psicon
Thank you for bringing this matter to our attention. We are committed to providing the highest standard of care and take all concerns seriously. To allow us to investigate this further and address the issue appropriately, we kindly ask that you email us with more details at feedback@psicon.co.uk. A member of our team will review your feedback thoroughly and respond as soon as possible.
Kind regards
Client Relations & Experience Team
Super right to choose service
Daughter now in medication for adhd. Listened to at every step. Offered alternative meds for sleeping to help boost child’s learnings. Lady clearly knows her stuff in adapting meds for children. Very pleased.
4 July 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you and your daughter. Thanks again for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Targeted support
Targeted support, very professional and extremely quick turn around.
24 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team
We were referred to psicon
We were referred to psicon through right to choose. We had been on a waiting list with another service but had never got anywhere. We was told our waiting time with psicon and excepted the time frame. Within 2 months we were offered our first assessment. And within a month our second with the clinician. What a relief and how amazing was the team and the process. I can't thank them enough. Just waiting on the report to come through which will be 8- 10 weeks for a child. But we have an official diagnosis now.
16 March 2026
Unprompted review
Reply from Psicon
Thank you so much for sharing your experience. We are really glad to hear that the assessment process felt supportive. We appreciate your patience while we complete the written report.
If you need any updates or support in the meantime, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Rakel is great
Rakel is great. I was worried about how my child would cope with the length and nature of the assessment, but Rakel struck a brilliant balance between making a connection with my child and setting them at ease, understanding and working with their needs, and getting the information she needed to make the assessment. My child had a great time (which is certainly not what I would have expected to say!) and for my part, I am very grateful for Rakel’s incisiveness and the insights she shared. We are moving forward with a greater understanding of what our child needs in life and that is the hugest relief. Thank you.
26 June 2026
Unprompted review
Reply from Psicon
Thank you for your kind words and recommendation. We're so pleased Rakel and the team could support you through your journey. Your safety and well-being are always our top priorities, and it means a lot to know you felt genuinely cared for.
If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Very happy
Credit to Rakel. I was nervous about how my son would respond to a stranger but from the moment Rakel met him, she made him feel safe and comfortable. Such a warm and welcoming lady who definitely knows her job well. She was also super patient with him. Thank you.
26 June 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Rakel. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.