Psicon are amazing. My entire diagnosis journey has been very well handled with prompt and polite information. Great and insightful guidance given. One very recent example that was outstanding.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Communication was good as we were kept up to date when dates were likely to be available. The links sent through were clear with clear instructions about what we needed to do and what to expect. Th... See more
Company replied
My daughter was referred to Psicon through Right to Choose in September. She had her ADOS in May. We then had her final appointment in June. Communication was good throughout the process and all the c... See more
Company replied
Easy initial forms to fill in and shorter wait times to be assessed. I had an appointment with Dr Khalid, who was wonderful and made me feel at ease. Wait for medication has been over 3 months now... See more
Company replied
Company details
Written by the company
Our specialist team are by your side, offering the highest quality diagnostic assessments, treatment and support for Autism, ADHD and Mental Wellbeing. Everyone’s mind is unique. Many of us are neurodiverse. And while the neurological differences that make us individuals can bring challenges, we believe that with understanding, empathy and expert support, everyone can thrive.
Contact info
15-17 New Dover Road, CT1 3AS, Canterbury, United Kingdom
- 03308 383 105
- enquiries@psicon.co.uk
- www.psicon.co.uk
4.5
Excellent
564 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good customer service
I was unhappy with the assessment process but after escalating my complaint they did refund
22 March 2026
Unprompted review
Reply from Psicon
Thank you for bringing this to our attention.
Having spoken with the team, we can confirm that your complaint has been escalated and is currently under review. We recognise how important this matter is and apologise that our initial complaint response was sent later than advised, as well as for the frustration this has caused.
We will provide you with the outcome as soon as possible, and no later than the end of this week.
Thank you for your patience while we complete our review.
Kind regards
Client Relations and Experience team
Would highly recommend
Would highly recommend, they emailed me and kept me updated with the process and what was going on while we was waiting for the referral for my daughter. Once we got our appointment the lady we spoke to was very nice and made me and my daughter feel very at ease and explained everything. She involved my daughter in conversation as much as she could do.
20 April 2026
Unprompted review
Reply from Psicon
Thank you for your kind words and recommendation. We're so pleased the team could support you and your daughter through your journey. Your safety and well-being are always our top priorities, and it means a lot to know you felt genuinely cared for.
Kind regards
Client Relations and Experience team
5 months from referral to diagnosis
5 months from referral to diagnosis. That's great considering what NHS times are atm...lovely man doing the assessment and great service throughout
12 April 2026
Unprompted review
Reply from Psicon
Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team
i did a assessment with rakel mornike…
i did a assessment with rakel mornike straight away made me feel really comfortable which really helped me as i was worrying about it but honestly not one bad thing to say lovely woman to speak to so bubbly and kind thankyou so much.
22 April 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Rakel. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Great consultation
Great consultation. Felt at ease. Kind and compassionate clinician. Results at the end of of the session. Highly recommend
8 April 2026
Unprompted review
Reply from Psicon
Thank you for your kind words, recommendation and for taking the time to share your experience.
Kind regards
Client Relations and Experience Team
Reply from Psicon
Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team
A great service from start to finish…
A great service from start to finish they smashed the expected review time by months, I'm really happy we chose psicon through the right to choose scheme.
8 April 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback.
We are really pleased to hear the service you received met your expectations. Your feedback is important to us.
Kind regards
Client Relations and Experience team
Kind, considerate and clear
Psicon were extremely helpful, clear, considerate in all their communications with us. The clinician who did our son's ADHD assessment was excellent. She was really kind and made the experience really positive. There was a fair wait unfortunately as we got referred through the NHS but they kept us updated while we waited.
15 April 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We always aim to make things clear and easy for everyone.
Kind regards
Client Relations and Experience team
Excellent service, would definitely recommend.
My daughter was referred under the NHS right to choose scheme.
From sending the questionnaires back to assessment was only 6 months, compared to the 6 years it would’ve taken to access the service locally.
We were contacted twice following submitting the questionnaires, once to confirm that she had been accepted for assessment and the second to let us know after about 6 weeks that we hadn’t been forgotten and that as soon as we were at the top of the list that we would be contacted, and we were.
The Assessor, Abi, was so lovely. Warm and approachable. She was very thorough in explaining the process in a way my daughter could understand and ensuring that she understood it wasn’t a “test” and there were no right or wrong answers. There were a lot of questions, but it didn’t feel like a rapid fire situation, plenty of time was given to give a response.
We were given a diagnosis there and then at the end of the assessment and I was given to opportunity to ask any questions that I had at the time. I was given a timescale for the report and advised what the next steps would be in terms of a discussion regarding whether medication may be beneficial.
14 April 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Abi. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Great company
Great company. On top of the game. Everything from start to finish was geared up to make the experience as simple and stress free as possible. Would definitely recommend Psicon.
9 February 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback.
We are really pleased to hear that our service met your expectations. Your feedback is important to us.
Kind regards
Client Relations and Experience team
Great service
Great service, waiting list wasn't long at all like I was expecting. Over all very good.
11 April 2026
Unprompted review
Reply from Psicon
Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team
Very quick service
Very quick service, friendly and professional, would highly recommend
12 April 2026
Unprompted review
Reply from Psicon
Thank you for your kind words, recommendation and for taking the time to share your experience.
Kind regards
Client Relations and Experience Team
Great communication
Great communication, fast responses and when an IT issue happened my end, i was reassured and a new date given very quickly, the lady on the phone was very kind and was more concerned that i had , had a stressfull time, couldnt fault them
10 March 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback. We are glad to hear that our communication and support have been helpful. We always aim to make things clear and easy for everyone.
Kind regards
Client Relations and Experience team
Very odd experience
Very odd experience, appointment was carried out online, do not recommend.
Felt like a script was being read to me, most questions could have been answered if a more detailed questionnaire was sent out .
Felt like history and attached documents hadn’t even been looked at and taken into consideration. Lacked an holistic approach to understanding ADHD in girls
NHS diagnosis much more professional and carried out with more information and deeper dive into child behaviour and health. Previous assessment for ASD and diagnosis given.
14 April 2026
Unprompted review
Reply from Psicon
Thank you for taking the time to share your experience. We’re really sorry to hear that the appointment felt impersonal and didn’t meet your expectations. We would really value the opportunity to investigate this further.
Please do reach out to us directly by emailing feedback@psicon.co.uk with further information and we’ll make sure someone from our team contacts you as soon as possible.
Kind regards
Client Relations & Experience Team
Amazing support with both…
Amazing support with both depression/anxiety and ADHD from this company.
Every single person I have spoken to, from reception, to psychiatrists, have been absolutely stellar. Could not ask for better support.
15 April 2026
Unprompted review
Reply from Psicon
Thank you for your kind words. We're so pleased to hear that our teams could support you through your journey. Your safety and well-being are always our top priorities, and it means a lot to know you felt genuinely cared for.
Kind regards
Client Relations and Experience team
Excellent Service
Honest, efficient and reliable service.
Wonderful Michael Ogundele.
11 April 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Michael. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Long waits at each stage of the process…
Long waits at each stage of the process making assessment last up to a year after starting.
Poor choice of sites for physical visits for assessment
15 March 2026
Unprompted review
Reply from Psicon
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.
We understand how frustrating long waiting times can be, and we are always reviewing our processes to reduce delays and improve the overall waiting times for what is within our control.
We would welcome the opportunity to discuss your experience further and see how we can support you moving forward. Please feel free to contact us directly on feedback@psicon.co.uk.
Kind regards
Client Relations and Experience Team
Highly recommended professional service.
Very helpful very understanding very knowledgeable. Every problem or concern you may have is answered explained and sorted out, exactly when they say they will do it.
The fact they are open/available 7 days a week also is brilliant should you need to contact someone.
Prescriptions are sent to the pharmacy exactly on time and without any mistakes or problems.
Highly recommended professional service. (Adult ADHD/AUTISM)
13 April 2026
Unprompted review
Reply from Psicon
Thankyou for your kind feedback.
We are really pleased to hear that our service has met your expectations. Please do reach out if you require any further support as we are happy to help. Your feedback is important to us.
Kind regards
Client Relations and Experience team
Dr Chloe
Dr Chloe is very compassionate and understanding for the person's individual needs. She never rushes things and always listens. She is a huge credit to her profession and we would be lost without her.
She always answers any questions you have and explains things very clearly in a way a non professional can understand .
She is very knowledgeable and seems very passionate about what she does. I truly could not ask for more . Thankyou so much.
14 April 2026
Unprompted review
Reply from Psicon
Thank you so much for your thoughtful feedback! We're truly delighted to hear that your experience with us was a positive one for you. Thanks again for taking the time to share your experience and we will pass this feedback to our teams and to Dr Chloe. If you ever need any further support or have questions, please don’t hesitate to contact us.
Kind regards
Client Relations and Experience team
Brilliant
The process was very smooth and communication was great. The actual assessment was on teams and the assessor was lovely.
27 March 2026
Unprompted review
Reply from Psicon
Thank you so much for your feedback and for taking the time to share your experience.
Kind regards
Client Relations and Experience team
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