psr-parts.com Reviews 

202
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

My experience with PSR is great! They are very knowledgeable about the things they sell and provided me with options for the parts I wanted. From my experience, they really care about the customers an... See more

Rated 5 out of 5 stars

Great service and high quality products! Would highly recommend Psr Parts to every car enthusiast!

Rated 3 out of 5 stars

Hello, First, thank you for the services and corrections to the customer, due to the lack of information from the post office, we had a misunderstanding, but again, thank you for your willingness to... See more

Company replied

Rated 5 out of 5 stars

This has been my first time ordering such parts and i'm glad that my experience has begun with PSR Parts. The sales team was more than helpful with advising on what to pick for my current purchase -... See more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

202 reviews

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Asks customers to review

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Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(202)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good

All good. Good service, fast shipping.

4 November 2023
psr-parts.com logo

Reply from psr-parts.com

Thank you very much!

With kind regards,
PSR Parts

Rated 5 out of 5 stars

PSR is amazing

This has been my first time ordering such parts and i'm glad that my experience has begun with PSR Parts. The sales team was more than helpful with advising on what to pick for my current purchase - and future purchases.

Recommended 110% and will be returning to them!

10 October 2023
Rated 5 out of 5 stars

Great Website

Once again thank you to PSR Parts for their professionalism
I would just make a remark for carbon products
It should be indicated on the website that the products are not in stock and that there is a delay of between 3 weeks and 35 days (mirror covers at TRW as was my case)
Otherwise order with your eyes closed they are at the top at PSR 
Thanks again to Jim

5 August 2023
Rated 5 out of 5 stars

Perfect service and shipping times

products arrived within 3 days, well packaged etc.

good customer support, 10/10 supplier for EU region

7 May 2023
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Reply from psr-parts.com

Dear Jimmy,

Thank you so much for your positive review! We hope to see you again!

With kind regards,
Team PSR Parts

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Quick delivery.

16 February 2023
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Reply from psr-parts.com

Dear Tor,

Thank you so much for your positive review! Can't wait to supply your next set of spacers! They are on the way :)!

With kind regards,
Team PSR Parts

Rated 5 out of 5 stars

Easy buying process

Easy buying process, good delivery but carbon tail with a pair of holes in the surface that contacts with car shape that must be drilled out to avoid scratches when glued to the car.

I´d recommend future purchases by the way.

16 April 2023
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Reply from psr-parts.com

Dear Joan,

Thank you so much for your positive review! We hope to see you again!

With kind regards,
Team PSR Parts

Rated 5 out of 5 stars

Excellent

Excellent! Great customer service and great product

28 March 2023
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Reply from psr-parts.com

Dear Christopher,

Thank you so much for your positive review! We hope to see you again!

With kind regards,
Team PSR Parts

Rated 3 out of 5 stars

BMW F30 Xdrive

Hello,
First, thank you for the services and corrections to the customer, due to the lack of information from the post office, we had a misunderstanding, but again, thank you for your willingness to bring a new set. The site you have is very good and easy to use and I believe we will continue our cooperation again.
VP

10 March 2023
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Reply from psr-parts.com

Hi Vahid, we are still in contact with our courier, see below for the tracking link as it is still on the way. As we received your review, we called PostNL again, and they can't tell us anything about the progress.

https://jouw.postnl.nl/track-and-trace/CL106934896NL-XK?language=en

We understand the confusion. As mentioned in our email per 20th of March, the shipment may take up to 21 days. The shipment has been sent on the 9th of March. We haven't received your response to this email from you if you'd like to continue this shipment or what other steps you wish from us. The courier PostNL unfortunately can't track in between the countries.

We are happy to send you a new set if the kit is lost, however, to Kosovo the services apparently take very long and we can't guarantee it will be there quicker with the same or another service. Unfortunately shipping to Kosovo is about patience. We are currently checking other shipping services for you to see if sending a new set with another courier will be quicker. Your address in Kosovo is unfortunately difficult and long to ship to with standard courier services.

We are happy to cancel the order and refund, however we kindly request you to ship back the shipment after it arrived.

Thank you in advance.

With kind regards,
PSR Parts

Rated 5 out of 5 stars

On time delivery and excellent…

On time delivery and excellent client-service communication:)

14 December 2022
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Reply from psr-parts.com

Thank you very much for your feedback! We look forward to serve you in the future again!

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