PT Distinction Reviews 

293
TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

I love using PT distinction with my clients as it has many useful features that once you spend a bit of time getting used to, make it very time efficient to run your business. My one and only disappoi... See more

Company replied

Rated 5 out of 5 stars

The PT Distinction Trainer portal has been great. You can easily upload videos and PDFs for your clients. You can add items to your clients schedule as needed. Programs (e.g. Strength Training Routine... See more

Rated 5 out of 5 stars

Honestly I get stupid bored of overcomplicated systems or just buggy ones with no updates that help it, nothing in my opinion comes close to PTD, 0 flaws from me. Listen to users, understand what... See more

Rated 5 out of 5 stars

The most comprehensive and flexible software for personal trainers. It has all a trainer could ever need, and some more. Plus, that is a non-stop work on improvements as functionalities, videos, tut... See more

Company details

  1. Software company

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The personal training software that guarantees your success as an online personal trainer. PTD helps you scale, grow and deliver exceptional coaching.


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4.7

Excellent

TrustScore 4.5 out of 5

293 reviews

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4.7

All reviews

(293)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been using this software managing…

I've been using this software managing 30-60 clients for 8 or so years now. My clients are extremely comfortable using it, which is the most important part for me. Making programs quickly is super easy, which works well for me as I am always in a rush with with my admin work. The food tracking is another highlight, allowing me to go back and forth with clients as we fine-tune their nutrition and benefit their lives. Excellent software.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent app and very customizable

Excellent app and very customizable. Tons of features can be streamlined and automated which has been a total game changer in running my business. Their customer service is excellent as well, I always get a quick response which is very much appreciated.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Comprehensive PT app

Comprehensive PT app

No other PT app has this much in-depth customization. If you're someone who cares about creating an amazing customer journey then this is the app for you.

There is a bit of a learning curve but they have an amazing YouTube channel (and another YouTube channel called PTDNinja) which explains in-depth how to use the app to the fullest.

Couldn't recommend it enough

28 January 2025
Unprompted review
Rated 5 out of 5 stars

I can't recommend PT Distinction highly…

I can't recommend PT Distinction highly enough! As a personal trainer with a growing client base, this platform has been a total game-changer for my business. The app is incredibly user-friendly, allowing me to create detailed programs, monitor progress, and stay in touch with clients seamlessly. The customization options are endless, making it easy to tailor everything to fit my clients' unique needs.

What truly sets PT Distinction apart is its reliability and the support team. Any time I've had a question or needed assistance, the response has been quick and super helpful. It’s clear they care about their users.

My clients love the app too—they’re motivated by the tracking features and find it intuitive to use. It’s taken the professionalism of my coaching to a whole new level, and I’m already seeing better results for both my clients and my business.

If you're serious about delivering a top-tier coaching experience, PT Distinction is the way to go. It’s worth every penny!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Features galore

There are so many great features that make this software top notch, many of which i've not seen in other apps like this. The AI program builder is a game changer. You may want to make a few tweaks after it generates a program but it saves so much time. The huge time saver is Groups though. Once you have a few groups set up, you can pick and choose what clients may need in terms of types of programs/coaching materials, just add them to the group and its ready to go. I'm not going to write about every feature here but If they're still doing the free trial, give it a try. No trial? It's worth it anyway!

13 January 2025
Unprompted review
Rated 1 out of 5 stars

The app is not responding and has no…

The app is not responding and has no place to ask for help also the website sends me straight to the buying options instead of the login page!

10 January 2025
Unprompted review
PT Distinction logo

Reply from PT Distinction

Hi Sima,

If you register as a trainer on PTDistinction.com, or sign up as a client of one of our members you will get access to the app and website.

Anybody can get same day support here - https://www.ptdistinction.com/contact

Rated 1 out of 5 stars

good app TERRIBLE customer service

The app itself is wonderful but my problem comes with customer service. I have been over seas for 3 years and still being charged on an account I cancelled and no longer have access to. I have emailed with the support team on numerous occasions asking to cancel this and was told they would but I’m continually being charged. I received different answers from the representatives, one said I would be refunded, one said I wouldn’t, but all said they would have my account cancelled to ensure there would be no more payments and 3 years later I’m still being charged with some charges of outing twice in one month. I don’t know what the issue is here and hope to get some help but I can only recommend to be cautious when dealing with this service.

9 January 2025
Unprompted review
PT Distinction logo

Reply from PT Distinction

Hi Cam,

It's great you love the app.

Your account was live and being used regularly until 2 days ago, this is why you have been paying the monthly subscription.

It was cancelled by our team. Later, you reactivated your account and continued to use it regularly, this is why the subscription started again (we make this very clear when you reactivate an account).

It is not true you didn't have access to the software, you have logged in and used the software 7 times in the last month. You even added new clients on 27th November and 3rd December 2024.

Rated 5 out of 5 stars

PT Distinction allowed me to coach in the exact way I wanted.

PT Distinction allowed me to coach in the exact way I wanted to. It enabled me to link my existing nutrition spreadsheets to their software, as well as connecting all of my clients' MyFitnessPal accounts to it also, so I could easily review their data.

I can schedule my educational emails to go out for the entire year, programme their training plans and setup pretty much any other custom feature I choose.

Their isn't a great deal you can't do with this software.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

A great online coaching software

I tried a total of 8 online coaching softwares (Trainerize, Quickcoach, Truecoach, Mystrengthbook, Coachcatalyst, Mypthub, Kahunas, PT Distinction) and PT Distinction stood out as the best one for my online fitness coaching business. Highly recommended!

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Best PT App I’ve found!

PT Distinction has by far been the best App I’ve used as a personal trainer. All my clients have found it easy to use and only have good things to say. It creates a professional platform for my programs to be written and delivered. Great program writing features. Would recommend! 👍

26 September 2024
Unprompted review
Rated 1 out of 5 stars

Non-existent customer service

Once again, another gutter poor experience. I contacted PTdistinction on Friday because the software was not working as intended for one of my clients.

I got a reply from PTD the next day asking me what my clients name was. I replied immediately and then NOTHING

If you value customer service and your product working as intended. DO NOT USE PTD. Only reason I haven’t canceled is because the migration of data to another service will be a nightmare.

Also—if you see my last review for PTD, they replied to it gaslighting me, saying that I “wasn’t actually a client and that I work for a competitor”.. none of which is true. I am a client (unfortunately)

As I mentioned before, there needs to be BETTER CUSTOMER SERVICE. There is no phone number, no instant chat, nothing but the hopes that maybe over the course of 5 days you can get something accomplished

I honestly want 6 months of service for free. PTD has been nothing but an expensive headache

14 September 2024
Unprompted review
PT Distinction logo

Reply from PT Distinction

Hi Max,

Update, we have now identified you as Max Doron due to your spamming of our social media. Leaving abuse on our social media does not count as messaging support. For support with your account please login and click the help button, or use our Contact Us page on the website.

For anyone reading this Max last contacted our support for help (or reading the message, just to send us abuse!) on August 21st at 6:49pm (GMT), his first reply was sent 19 minutes later at 7:08pm on the same day. Max had multiple replies on the same thread, all on the same day.

Our average response time is 18 minutes. This is 24/7 and includes weekends, bank holidays, even Christmas day.

This is part of the reason for our many, many excellent reviews.

Rated 5 out of 5 stars

PT Distinction is an outstanding app…

PT Distinction is an outstanding app that has completely transformed the way I manage my fitness clients! The platform is incredibly easy to use, with a sleek interface that makes tracking progress, designing programs, and communicating with clients seamless. What sets PT Distinction apart is their fantastic customer support – they're always responsive, knowledgeable, and ready to help with any questions or issues. The combination of powerful features and exceptional service makes this app a must-have for any fitness professional. Highly recommend.
Thanks ☺️
CS Personal Training.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

I have used other platforms before such…

I have used other platforms before such as Bridge and Trainerize, but PT Distinction is by far the easiest and quickest to use and build programs for clients. PT Distinction has tons of videos if you haven't yet created your own and is able to perform other functions such as habit tracking, nutrition etc. They have a Master Class where you can learn all the ins and outs included with your membership. With the new AI functionality, you can quickly create a template and customize it with your coaching skills to tailor it for your clients. The customer service is top notch and they strive to solve your problems. They want you to be successful I can't recommend PT Distinction enough!

9 September 2024
Unprompted review
Rated 5 out of 5 stars

I love this PT Distinction

I love this software, it ticks ALL the boxes for me as an online personal trainer. Having FREE access to the PTD university and PTD Ninja means I can build my business or get help as needed. The functionality in PTD for adding videos appeared to not be working and I emailed a question and within 12 hours (mostly overnight) I received a full and comprehensive response from Ila. Couldn’t be more pleased with my choice of trainer App, this will do online and offline delivery of sessions and so much more :))

8 September 2024
Unprompted review
Rated 5 out of 5 stars

This app has amazing features

This app has amazing features that make life as an online coach so easy and srmtraught forward. Any queries I have I get response very quickly. Extremely happy with the service

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Awesome software

This software gives me everything I need under one platform to help me transform lives and make people healthier. It’s easy to navigate has some awesome time saving features which easily saves me enough time to get back what I pay for the service 2 fold. Great bit of kit, highly recommend.

15 August 2024
Unprompted review

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