Pukka Reviews 

264
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about the severe lack of filling, noting that the pies mostly contained thick gravy and pastry instead of proper meat. Consumers also mentioned that the overall quality had declined significantly over time, offering extremely poor value for money compared to previous years and supermarket alternatives. The minority of people were satisfied with certain products, praising the great taste, excellent heat levels, and delicious specialized flavors. A few other buyers even noticed positive improvements in product quality and genuinely appreciated the tasty options available in local shops recently.

What people talk about most

Product

Reviewers highlight negative aspects of product, pointing out a severe lack of filling and predominantly... See more

Quality

Reviewers mention negative feedback about quality, noting that the pies consist mostly of thick, unappealing... See more

Price

People report negative experiences with price, describing products as a complete rip off and not worth the... See more

Value for money

Clients share negative opinions on value for money, expressing widespread disappointment. Reviewers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We have just had a Pukka large 500 g steak pie I'm a Pukka pie fan however I have only ever had the small individual size pies I was disappointed with the meat & gravy content as soon as the pie... See more

Company replied

Rated 2 out of 5 stars

I give two stars as the Gravy in the ALL STEAK pies we bought was really nice , just a shame there was next to no steak in it , certainly not like the packaging suggested , tiny pieces of meat that... See more

Company replied

Rated 2 out of 5 stars

Just had the new family mince beef and onion pie, not again it was was quite tasteless, sludgy grey filling , and very much filling at all, normally love pukka pies but this one is awful, why is so l... See more

Company replied

Rated 2 out of 5 stars

The steak pies have so little meat they could almost pass as vegan. Year on year their pies get worse, used to be high standard but now, worse than supermarket own brands but more expensive. I think t... See more

Company replied



Contact info

2.2

Poor

TrustScore 2 out of 5

264 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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2.2

All reviews

(264)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Where the meat?

Where’s the meat? I bought a steak and kidney pie and was really disappointed. The pastry is good but the filling is something else! Nothing but a gloopy mess of ‘gravy’ and I couldn’t find a piece of meat. I won’t buy again

18 June 2025
Unprompted review
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Reply from Pukka

Hi, I am sorry for what happened with your recent purchase of our Steak & Kidney pie. I would like to investigate this for you, could you please email me at reception@pukkapies.co.uk and I can talk you through what to do to start an investigation. Thank you.

Rated 1 out of 5 stars

Runaway Chicken & Mushroom Pie.

What l purchased in effect was a " GLOOPY DOME PIE" with sauce. Flecks of chicken,with no mushrooms in site. (SHAMEFUL!!). We pay for puffed air now.
THIS COMPANY NEEDS REPORTING.

15 June 2025
Unprompted review
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Reply from Pukka

Hi, We are very sorry to hear about your recent experience with our Chicken & Mushroom pie. I understand that you have now been in contact with our Customer Care Team who have dealt with this. Thank you.

Rated 5 out of 5 stars

It was exactly what I needed

It was exactly what I needed: easy, tasty, and filling. The filling is rich and meaty, and it really hit the spot.

29 May 2025
Unprompted review
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Reply from Pukka

Hello Darmie, It’s lovely to hear such positive feedback. We hope you keep enjoying our pies, slices or sausage rolls. Thanks Vickie :-)

Rated 1 out of 5 stars

A Bit Secretive

Lovely pies with some really interesting fillings. I found a piece of blue thread embedded in one pie crust and they said they'd look at it and report back.

Here we are, some weeks later, and they've decided to tell me nothing.

Why are all your replies invariably "I can look into this"? You offered to look into this several weeks ago and then went dark.

28 May 2025
Unprompted review
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Reply from Pukka

Hi Steven, We are very sorry to hear about your recent experience. If you can email me at reception@pukkapies.co.uk I can look into this for you. Thank you.

Rated 5 out of 5 stars

Great pies

I've not had a single Pukka pie that I've disliked. They all seem to have just enough filling to not need gravy, and all cook to perfection with the signature golden crust, no matter the size. The price and performance is always spot on.

26 May 2025
Unprompted review
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Reply from Pukka

Hi Chloe, What a fantastic review! It makes us so happy to hear people stories of people enjoying Pukka pies. Thanks

Rated 5 out of 5 stars

I really enjoy Pukka Pies

I really enjoy Pukka Pies, the pastry tastes fresh and the meat is always tender. These pies are the perfect addition to a dinner with vegetables and mash potatoes.

22 May 2025
Unprompted review
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Reply from Pukka

Hello, It’s lovely to hear such positive feedback. We hope you keep enjoying our pies. Thanks

Rated 5 out of 5 stars

Pukka Pies are a delightful treat for…

Pukka Pies are a delightful treat for anyone who enjoys hearty and flavorful pastry. Known for their golden, flaky crusts, these pies come in various delicious fillings, from classic meat to vegetarian options. The balance of flavor and texture is impressive, with generous portions of well-seasoned filling that satisfy cravings. They're perfect for a quick meal, a snack on the go, or served with sides for a more substantial dinner. Overall, Pukka Pies offer comfort food at its best—convenient, tasty, and always a crowd-pleaser!

20 May 2025
Unprompted review
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Reply from Pukka

Hi James, Thanks for your lovely feedback! We're delighted to hear that you’re happy with your Pukka pies, and that you’ve taken the time to let us know. Thanks James

Rated 5 out of 5 stars

Great customer service

Customer service are concerned about my complaint. I complained online about a unusual drop in quality in a steak & kidney pie, and they are going to great lengths to investigate. well done.

1 May 2025
Unprompted review
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Reply from Pukka

Hi Ross, I am sorry for what happened with your recent purchase. I would like to investigate this for you, could you please email me at reception@pukkapies.co.uk and I can talk you through what to do to start an investigation. Thank you.

Rated 5 out of 5 stars

Always enjoy pukka pies

Always enjoy pukka pies

19 May 2025
Unprompted review
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Reply from Pukka

Hi Mel, Great to hear you enjoyed our full-on flavour! Thanks for taking the time to let us know, we really appreciate it. Thanks

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Delicious and Satisfying!

I recently tried the Pukka All Steak Pie and was thoroughly impressed. The tender pieces of steak in rich gravy were flavorful and comforting. The puff pastry cooked to a perfect golden crispness. Following the recommended cooking time ensured the pastry was nicely crispy without being overdone. A hearty and tasty meal that’s easy to prepare highly recommended!

17 May 2025
Unprompted review
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Reply from Pukka

Hi Terry, What a fantastic review! It makes us so happy to hear people stories of people enjoying Pukka Pies. Thanks

Rated 5 out of 5 stars

The Smoky Cheddar Flavour & Onion Pie…

The Smoky Cheddar Flavour & Onion Pie garnered praise for its flaky pastry and flavorful filling, with one reviewer stating, "Been searching for this pie for a while now and it did not disappoint. The flakey pastry was amazing... the cheesy flavour was lovely too

17 May 2025
Unprompted review
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Reply from Pukka

Hi Nihanth, Thanks for your lovely feedback! We're delighted to hear that you’re happy with your Pukka Pie and that you’ve taken the time to let us know. Thanks Nihanth

Rated 5 out of 5 stars

Good pies

Had a few of the pukka pies and particularly like the mince and onion and all steak pies. They’ve got good amounts of filling and gravy with nice flaky crusts

7 May 2025
Unprompted review
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Reply from Pukka

Hello Paul, It’s lovely to hear such positive feedback. We hope you keep enjoying our pies. Thanks

Rated 1 out of 5 stars

No Meat just Gravy

No Meat just Gravy. Lumps of pure fat and lumps of inedible sinew and gristle. YUK. There is no quality any more!
I bought a 2 pack of frozen Steak & Kidney Pies with my weekly TESCO Home Delivery early May 2025. Frozen 22nd March 2025 (use by 31st May 2026). Sadly, these two pies were very, very, poor quality and that is the second time now! A pie filled with gristle and chunks of fatty “yuk”. I am reluctant to purchase Pukka Pies in the future.
I think out of two pies, I got 2 x medium bits of steak meat, 2 x edible but very small tidbit chunks of kidney, 2 x large lumps of pure steak FAT and 4 or 5 lumps of honestly inedible steak gristle. Oh and a pile of gravy. That is dreadful quality.
Sorry PUKKA PIES but this is NOT acceptable at all. Shocked at how poor your products have become. Its cheerio from me and the wife that's for sure.

1 May 2025
Unprompted review
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Reply from Pukka

Hello Scott. Sorry about your recent purchase of our Steak & Kidney pies. Please email me at reception@pukkapies.co.uk so we can start an investigation.
Thanks.

Rated 5 out of 5 stars

Absolutely love pukka pies

Absolutely love pukka pies, effortless and tasty. The new chicken balti one is my favourite ever!!

13 May 2025
Unprompted review
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Reply from Pukka

Hi Charlotte, Thanks for your lovely feedback! We're delighted to hear that you’re happy with your Pukka Balti pies, and that you’ve taken the time to let us know. Thanks Charlotte

Rated 5 out of 5 stars

Delicious Pukka pies

Delicious Pukka pies, have just bought a bunch from the grocery store as my son is obsessed with having one every couple of days. He loves the ones with beef, I prefer the chicken ones.

12 May 2025
Unprompted review
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Reply from Pukka

Hello Kim, It’s lovely to hear such positive feedback. We hope you keep enjoying our products. Thanks

Rated 1 out of 5 stars

i found a 5mm by 5mm metal stud in the…

i found a 5mm by 5mm metal stud in the pie by nearly breaking my tooth on it extremely updet as all previous experience was excellent. would have complained privately but cannot find a place to do this without having the batch information. this looked like it was part of the machinery. i have pictures

10 May 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Janice, I am sorry for what happened with your recent purchase of our product. I would like to investigate this for you, could you please email me at reception@pukkapies.co.uk and I can talk you through what to do to start an
investigation. Thank you.

Rated 5 out of 5 stars

Have always loved Pukka Pies since I…

Have always loved Pukka Pies since I was young especially the traditional flavours like Steak and Kidney, chicken and meat and potato. Have tried a couple of newer flavours recently and these are also really nice pies. Definitely recommend to add to your weekly shop!

11 May 2025
Unprompted review
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Reply from Pukka

Hi Danielle, What a fantastic review! It makes us so happy to hear people stories of people enjoying Pukka pies. Thanks

Rated 5 out of 5 stars

I have no beef with these pies...

I still wish Pukka would get back to the more original flavours – the chicken and stuffing, chicken and chorizo – but the last time I had their family beef (allegedly a 'new' offering) it was fine. The pastry was great, and there were no complaints with the quality or quantity of filling. They certainly aren't just the dodgy chip shop purchase any more – this brand is great for the family.

10 May 2025
Unprompted review
Pukka logo

Reply from Pukka


Hi John, Great to hear you enjoyed our full-on flavour! Thanks for taking the time to let us know, we really appreciate it. Thanks

Rated 5 out of 5 stars

Best pie I've ever had

I've been a fan of pukka pies for months, and they never disappoint! Their chicken & mushroom pie is my personal favorite, it's creamy, flavorful filling encased in perfectly flaky pastry.

Their vegan range, particularly the vegan chicken & mushroom pie, is also impressive. The taste and texture are so close to the traditional version that even my non-vegan friends enjoy it.

Highly recommend to anyone seeking delicious pies and ultimate comfort food, especially on chilly evenings.

9 May 2025
Unprompted review
Pukka logo

Reply from Pukka

Hi Mayra, Thanks for your lovely feedback! We're delighted to hear that you’re happy with your Pukka pies and that you’ve taken the time to let us know. Thanks Mayra

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