I created an account, went through KYC and deposited money in my account with PU Prime. I read reviews online and then seen that PU Prime isn’t authorised with the FCA. However, I’ve never had a probl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible customer support and zero communication. My account has been restricted for 5 days now (Ticket #1671401). I’ve sent multiple emails asking for updates or just a simple reason why, but all I g... See more
Company replied
I have to say I’m so happy! The service is amazing, always there to help & super kind. Biggest recommendation to ask for Ayman EL JAbri - he did such an amazing job and I’m so happy to have him! Can... See more
Company replied
"PU Prime was a disastrous experience for me. My canceled order was executed 46 pips away, wiping out my entire account balance. Such slippage and execution practices cause massive losses for traders.... See more
Company replied
Company details
Written by the company
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Contact info
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Breach of guidelines
Worth a read
I created an account, went through KYC and deposited money in my account with PU Prime. I read reviews online and then seen that PU Prime isn’t authorised with the FCA. However, I’ve never had a problem with a withdrawal, and all the other reviews I see here might have broken some of the company policies, without reading the terms and conditions.
7 September 2026
Unprompted review
Reply from PU Prime
Dear Sebastian Barbu,
Thank you for your kind review and for sharing your experience! We truly appreciate you taking the time to provide a balanced and thoughtful perspective.
We're pleased to hear that your experience with PU Prime has been smooth, from account registration and verification through to withdrawals. We also appreciate your acknowledgment of the importance of reading and understanding the terms and conditions prior to trading.
At PU Prime, we are committed to providing a transparent and reliable trading environment for all our clients. Your trust and support mean a great deal to our team.
Should you ever need any assistance, our team is always here to help. We look forward to continuing to be part of your trading journey.
Kind regards,
The PU Prime Team
this is a fraudulent company
this is a fraudulent company. They stopped my account in my first withdrawal with them, and no one answers me, and I don't know even why or what happend. stay away run man ruun
7 September 2026
Unprompted review
Reply from PU Prime
Dear Khalid,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and categorically refutes any allegations of fraudulent activity. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
However, based on the information provided in your review, we have been unable to locate a matching client record on our platform. We would appreciate the opportunity to look into this matter further if you are able to provide additional account details.
If you believe you have an account with PU Prime, we encourage you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address and include any relevant account information. Our team will be pleased to assist in verifying your records and addressing your concerns.
For trading related enquiries, our Trading Support Team is also available at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
slow support reponse
1 September 2026
Unprompted review
Reply from PU Prime
Dear Raja Luqman,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to providing timely and professional support to all our clients.
We would like to clarify that upon reviewing your enquiry, our records indicate that your case was responded to and resolved within one hour of receipt. We strive to ensure that all client enquiries are handled as promptly and efficiently as possible.
If you have any further concerns or require additional assistance, please do not hesitate to contact our Customer Care Team via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and continuously improving our client support experience.
Kind regards,
The PU Prime Team
Scam Broker
Scam Broker! Wiped out my account and stole my deposit after 4 months of trading!
Account ID: 31522056. I have been trading with PU Prime for over 4 months, experiencing normal wins and losses, depositing and withdrawing without issues. However, when I requested a withdrawal of $307.39 via USDT on August 29, 2026, they completely blocked it. Their risk team falsely accused me of breaching terms just to void my profits, and worse, they are illegally withholding my initial deposit capital! This is a total scam and financial misconduct. Do not trust PU Prime!
29 August 2026
Unprompted review
Reply from PU Prime
Dear Bee Khotvongsa,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and categorically refutes any allegations of fraudulent activity. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process based on established policies and the specific circumstances of the account.
We would like to assure you that your initial deposit capital has been successfully returned to you.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing all client concerns through the appropriate channels.
Kind regards,
The PU Prime Team
scam they block your withdrawalas after…
scam they block your withdrawalas after making profits
5 September 2026
Unprompted review
Reply from PU Prime
Dear Hamid Dawdi,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and categorically refutes any allegations of fraudulent activity. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
However, based on the information provided in your review, we have been unable to locate a matching client record on our platform. We would appreciate the opportunity to look into this matter further if you are able to provide additional account details.
If you believe you have an account with PU Prime, we encourage you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address and include any relevant account information. Our team will be pleased to assist in verifying your records and addressing your concerns.
For trading related enquiries, our Trading Support Team is also available at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
EXIT SCAM
Traded normally, got into profit, tried to withdraw. Out of nowhere, hit with an "Account Activity Review." No explanation, no evidence, just a canned email and my funds frozen.
This isn't just my story either, go check for yourself:
• UK's FCA issued an official warning against PU Prime in 2023 for offering financial products without authorization in the UK.
• Denmark's FSA issued a separate warning telling consumers not to trade with them at all, same reason.
• Read PU Prime's own Client Service Agreement: the entity a lot of clients sign up with, "PU Prime LLC" (Saint Vincent & Grenadines), states in writing that its home regulator does NOT oversee margin FX or CFD trading. Meaning whoever's actually holding your money may have zero real oversight.
Now go read the other reviews here. Same story over and over: "Account Activity Review" hits right after profit, never after a loss, and everyone gets the exact same copy-paste reply about "compliance procedures."
Two unauthorized-broker warnings from actual regulators, an entity with no real watchdog, and a pattern of profit-triggered freezes across dozens of accounts. That's not bad luck, that's a system. If you've got money in here, get it out now.
1 September 2026
Unprompted review
Reply from PU Prime
Dear Daytrading,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and categorically refutes any allegations of fraudulent activity or systematic misconduct. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
PU Prime operates under the regulatory oversight of multiple jurisdictions and remains committed to upholding the highest standards of compliance and client protection across all regions in which it operates. Our regulatory status and licensing information are publicly available and can be verified through the relevant regulatory authorities.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process to ensure the integrity and fairness of our trading environment. Account reviews are conducted based on established policies and the specific circumstances of each account, not on the basis of trading outcomes.
However, based on the information provided in your review, we have been unable to locate a matching client record on our platform. We would appreciate the opportunity to look into this matter further if you are able to provide additional account details.
If you believe you have an account with PU Prime, we encourage you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address and include any relevant account information. Our team will be pleased to assist in verifying your records and addressing your concerns.
For trading-related enquiries, our Trading Support Team is also available at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
Be aware!
Be aware! If you have opened an account on this site you can't remove it yourself. According to them the account will be removed after a period of inactivity (no time specified). But, even though I have not been active on this account for more than a year, this account is still open.
1 September 2026
Unprompted review
Reply from PU Prime
Dear Monica Holmberg,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a transparent and regulated trading environment.
However, based on the information provided in your review, we have been unable to locate a matching client record on our platform. We would appreciate the opportunity to look into this matter further if you are able to provide additional account details.
Regarding account closure requests, PU Prime follows established procedures in accordance with its compliance obligations and applicable regulatory requirements. Data retention policies are maintained to ensure compliance with the relevant regulatory frameworks, including anti money laundering obligations. Inactive accounts are subject to our archiving procedures, which are carried out in accordance with the applicable terms and timelines.
If you believe you have an account with PU Prime and would like to discuss its status or require further guidance on the available options, please do not hesitate to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address and any relevant account information. Our team will be pleased to assist you.
PU Prime remains committed to transparency, professionalism, and ensuring that all client concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
Deposit failed in a month
31 July 2026
Unprompted review
Reply from PU Prime
Dear Faiz Afwan Assiddiq,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to providing a seamless and transparent trading experience for all our clients. We understand that deposit issues can be frustrating, and we appreciate your patience.
A detailed explanation and the solution to resolve this matter have been sent to your registered email address.
We kindly ask that you check your inbox, including your spam or junk folder, and follow the instructions provided so that we can assist you in resolving this matter as promptly as possible.
If you have any difficulties locating the email or require further assistance, please do not hesitate to contact our Customer Care Team via Live Chat or at info@puprime.com.
For trading related enquiries, our Trading Support Team is also available at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all client concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
**PU Prime is one of the worst broker…
specially For traders from Pakistan and India**PU Prime is one of the worst broker companies I have experienced.**
Their verification process is extremely frustrating. When you make a deposit, they seem to have no problem accepting your money, but when you try to withdraw, suddenly they remember the verification requirements and create unnecessary complications.
Another major issue is their stop-loss execution. In my experience, stop losses can be triggered significantly away from the level I set, which raises serious concerns about their execution and risk management.
Overall, my experience with PU Prime has been very disappointing. I would strongly recommend doing proper research and considering a more reliable and transparent broker before depositing your hard-earned money with them.
8 May 2026
Unprompted review
Reply from PU Prime
Dear Shizrah,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment.
Regarding the verification process, as a regulated broker, PU Prime is required to conduct identity verification and compliance checks in accordance with anti-money laundering obligations and applicable regulatory requirements. These procedures apply to all clients and are in place to ensure the security and protection of our clients' accounts and funds. We encourage all clients to complete the verification process at the earliest opportunity to ensure a seamless trading and withdrawal experience.
Regarding your stop loss execution, upon reviewing the details, we would like to confirm that the trade in question was executed accurately in accordance with the stop loss level set on your account. Market execution of stop loss orders is carried out at the next available price, and during periods of heightened volatility or reduced liquidity, the execution price may differ from the set level. This is a recognised characteristic of trading in financial markets and applies to all market participants.
For confidentiality and data protection reasons, we are unable to discuss specific account details or trading activity in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring the highest standards of trade execution and client support.
Kind regards,
The PU Prime Team
Disappointing Experience. Avoid PU Prime
My experience with PU Prime has been extremely disappointing.
My account was terminated and USD 592.03 was deducted from my funds.
For weeks my account has been disabled while my deposited fund of $1980 being frozen, I also received repeated emails saying that an account manager would contact me, but nobody actually contacted me. I was left chasing PU Prime for answers while my account and funds were inaccessible.
The situation only started moving forward after I found the contact details of an account manager through a forex trading community. I want to specifically acknowledge and thank Ms. Nadia for actually taking the time to listen to me and help with my case. She was professional, responsive and genuinely tried to help, even though she ultimately told me that she could not recover the deducted $592.03. In my experience, she showed far more effort and concern than I had received through the normal support channels.
With her assistance, PU Prime eventually temporarily re-enabled my account so I could withdraw my original USD 1,980 deposit. However, the account was disabled again after I submitted the withdrawal request, leaving me without access to the platform again.
I have now recovered my original deposit, but the $592.03 deduction remains unresolved.
I am extremely disappointed with PU Prime's overall poor handling of this matter, particularly the lack of clear communication, and the repeated promises that were not followed up
The account manager I dealt was very helpful, but unfortunately my overall experience with PU Prime has been very poor. I hope PU Prime will properly review the USD 592.03 deduction and provide a clear and satisfactory resolution.
15 July 2026
Unprompted review
Reply from PU Prime
Dear Adel,
Thank you for taking the time to share your updated feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We appreciate you providing a detailed account of your experience.
We acknowledge your positive feedback regarding your Account Manager and will ensure that your recognition is shared with the relevant team.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any adjustments applied to an account are carried out based on established policies and the specific circumstances of the account.
Regarding the outstanding matter you have raised, we encourage you to continue engaging directly with your Account Manager, who is familiar with the details of your case, for further clarification and assistance.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further assistance, please do not hesitate to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
SCAM BROKER
SCAM BROKER
Asking for my ID less then 24 hours after approving it, not allowing me to withdraw
19 August 2026
Unprompted review
Reply from PU Prime
Dear Julie,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to verification and withdrawal requests can be frustrating, and we appreciate your patience.
We would like to clarify that identity verification requests are part of our standard compliance procedures, conducted in accordance with anti-money laundering obligations and applicable regulatory requirements. In certain circumstances, additional verification or resubmission of documents may be required if there are issues with the documents initially provided. This process is in place to ensure the security and protection of our clients' accounts and funds.
We kindly ask that you review any correspondence sent to your registered email address regarding the specific documentation requirements, and resubmit the requested documents at your earliest convenience so that the verification process can be completed and your withdrawal request can be processed accordingly.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum.
If you require further assistance or guidance regarding the documentation required, please do not hesitate to contact our Customer Care Team via Live Chat or at info@puprime.com. Our team will be pleased to guide you through the process.
For trading-related enquiries, our Trading Support Team is also available at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all client concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
They manipulate the price!!
I used one broker that got a win but when I looked at Pu Prime I lost the trade. The trade was the exact same. They manipulate the price.
18 August 2026
Unprompted review
Reply from PU Prime
Dear Leri,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and categorically refutes any allegations of price manipulation. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
We would like to clarify that price variations between different brokers are a normal occurrence in financial markets. Differences in pricing may result from factors such as liquidity providers, execution models, spread structures, and the timing of price feeds. These variations do not constitute price manipulation and are a recognised characteristic of trading across multiple platforms.
Based on the information provided in your review, we have been unable to locate a matching client record on our platform. We would appreciate the opportunity to look into this matter further if you are able to provide additional account details.
If you believe you have an account with PU Prime, we encourage you to contact our Customer Care Team via Live Chat or at info@puprime.com using your registered email address and include any relevant account information. Our team will be pleased to assist in verifying your records and addressing your concerns.
For trading related enquiries, our Trading Support Team is also available at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring the highest standards of trade execution and client support.
Kind regards,
The PU Prime Team
PU Prime is honestly one of the worst…
PU Prime is honestly one of the worst trading platforms I have ever used\. I was trading through their copy trading platform, and suddenly I received a notification saying that from the following day, manual trading would no longer be allowed and I would not be able to open new trades\.
I was given only **one day’s notice**, which left me with very limited options to manage my existing positions\. As a result, I suffered a loss of almost **$1,800**\.
I contacted the trading and support teams asking for a proper explanation and a solution, but the only response I received was essentially to close my trades\. There was no satisfactory explanation or meaningful assistance regarding the situation\.
I find it extremely disappointing that a broker can make such a major change with almost no notice, especially when clients have active positions and real money at risk\.
This loss was not caused by a trading mistake on my part\. It happened because of a sudden platform policy change that I had almost no time to react to\.
**I strongly recommend that traders carefully consider these risks before using PU Prime’s copy trading platform\.** My personal experience has been extremely frustrating and disappointing, and I would not want another trader to go through the same situation\.
And please don’t reply me that you are sorry and if you have any problem contact us. I already contacted you but you guys don’t have a single answer and i have all proofs of email and whatsapp chat. If you think you are a genuine platform then recompense me and contact me on 0585830452 which is my registered account id
18 August 2026
Unprompted review
Reply from PU Prime
Dear Shahzaib Sohail,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that changes to platform functionality can be concerning, particularly when active positions are involved.
We would like to respectfully clarify that PU Prime sent an email notification to all affected clients, including your registered email address, well in advance of the changes taking effect. The notification clearly outlined the upcoming changes to manual trading on Copy Trading accounts, the applicable timelines, and recommended that clients open a Live MT4 or MT5 trading account to continue trading manually without interruption.
This advance notice was provided approximately three weeks prior to the first change being implemented, allowing sufficient time for clients to review their positions and take the necessary steps accordingly.
We encourage all clients to regularly review communications from PU Prime, as these contain important information regarding changes to platform functionality and trading conditions that may affect open and future positions.
For confidentiality and data protection reasons, we are unable to discuss specific account details or trading activity in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all clients are kept informed of changes through timely and appropriate communication channels.
Kind regards,
The PU Prime Team
I withdrew $1400 on 20/07/2026
I withdrew $1400 on 20/07/2026. It had said successful on the platform. However I have still received no funds. After a week I contacted the live chat in the app. They was no help to me. They repeatedly told me to email them. I have emailed 3 times and got no response regarding where my funds are or what's going on. It is now 17/08/2026. Nearly a month after my withdrawal had said successful. This is a joke and I am getting no response from anyone. I missed the deadline to give details as pu prime informed me once the deadline had expired. Shocking service everyone needs to avoid
20 July 2026
Unprompted review
Reply from PU Prime
Dear Shoib .k_,
Thank you for your continued feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand your frustration and appreciate your patience.
We would like to clarify that based on our system records, we have been unable to locate the specific withdrawal order referenced in your review. In order for us to investigate this matter further, we have sent an email to your registered email address requesting additional information. We kindly ask that you check your inbox, including your spam or junk folder, and provide the requested details at your earliest convenience so that we can proceed with the review of your case.
We understand that you may have missed the previous deadline for providing information. We encourage you to respond to our most recent email as soon as possible so that our team can take the necessary steps to assist you without further delay.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details or transaction information in a public forum.
If you have any difficulties locating the email or require further assistance, please do not hesitate to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information, including the withdrawal order reference number.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Very good cooperation with this broker
Very good cooperation with this broker. Easy withdrawals, customer friendly. Very good start-up whit my account manager Mia Karadzic
17 August 2026
Unprompted review
Reply from PU Prime
Dear Nikola Radulovic,
Thank you for your kind review and positive feedback! We're delighted to hear that you are enjoying a smooth experience with PU Prime, from easy withdrawals to our client-friendly service.
We truly appreciate your recognition of your Client Relationship Manager. It's great to know that her support has contributed to a positive start to your trading journey with us.
Should you ever need any assistance, our team is always here to help. We look forward to continuing to be part of your trading journey.
Kind regards,
The PU Prime Team
PU Prime stole my initial deposit hours…
PU Prime stole my initial deposit hours after funding!PU Prime is behaving like a scam broker. On August 12, 2026, I deposited $999.99 USD via Binance. Exactly 3 hours later, they rejected my withdrawal requests, blocked my account, and cancelled everything. They didn't just take my profits — they stole my original initial deposit that I had just sent them. They refused to provide any proof, any logs, or any explanation, stating that "further correspondence is not provided." Avoid this broker at all costs, they will steal your deposit as soon as you fund your account! Account number:2098531
17 August 2026
Unprompted review
Reply from PU Prime
Dear Taylymyrat Bayramdurdiyev,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and categorically refutes any allegations of fraudulent activity. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
We would like to assure you that your deposit is currently being processed and will be returned to you safely. Please allow for standard processing times, which may vary depending on your payment provider.
Should you require further updates on the status of your withdrawal or proof of the transaction, we kindly invite you to contact our Customer Care Team via Live Chat or at info@puprime.com. Our team will be pleased to assist you.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details or transaction information in a public forum.
For trading related enquiries, our Trading Support Team is also available at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all client concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
Account Terminated
Title: Avoid PU Prime - Account terminated and deposit withheld after $2000 profit*
*Rating: 1 Star*
Good day,
PU Prime terminated my account after I made a profit of $2000 USD. Instead of allowing me to withdraw, they also took my initial deposit.
I contacted support and got no proper explanation or refund. This is not how a regulated broker should treat clients.
If you are considering PU Prime, please stay away. I do not recommend this broker. I am now trying to recover my deposit. I have texted them to refund my initial deposit but no one is helping
13 August 2026
Unprompted review
Reply from PU Prime
Dear Tshepiso Mpiso,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment.
We would like to inform you that this matter has been reviewed and concluded. All relevant details and clarification have been provided to you via your registered email address. We kindly ask that you refer to the correspondence previously shared with you for full details regarding your account and the outcome of the review.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
Should you have any further questions regarding the information provided, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
By far the worst broker I’ve had
By far the worst broker I’ve had. And I you have joined from the stupid YouTube channel. You have been tricked
14 August 2026
Unprompted review
Reply from PU Prime
Dear Whitney Sashea,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and remains committed to maintaining a fair, transparent, and regulated trading environment.
We would like to clarify that while PU Prime does maintain an official YouTube channel, all content shared is for informational and educational purposes only. PU Prime does not force, pressure, or obligate anyone to open an account or join our platform. The decision to register and trade is made entirely at the client's own discretion.
Additionally, based on the information provided in your review, we have been unable to locate a matching client record on our platform. We would appreciate the opportunity to look into this matter further if you are able to provide additional account details.
If you believe you have an account with PU Prime, we encourage you to contact our Customer Care Team at info@puprime.com using your registered email address and include any relevant account information. Our team will be pleased to assist in verifying your records and addressing your concerns.
For trading related enquiries, our Trading Support Team is also available at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
Star 1
Star 1
Title: Account withdrawal issues - No clear communication
I’ve used PU Prime for a while and never had issues until now. Out of nowhere, my withdrawal was blocked. I received no explanation despite following all T&Cs and completing verification.
Customer support has been slow to clarify.
I’m posting this to warn other traders and to get PU Prime’s attention to resolve the matter. I will update this review once the issue is fixed
13 August 2026
Unprompted review
Reply from PU Prime
Dear Itumeleng Butgelezi,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to withdrawal requests can be frustrating, and we appreciate your patience.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process to ensure the integrity and fairness of our trading environment.
We would like to assure you that your case is currently being investigated by our Trading Support Team and we will share further details with you as soon as possible.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification or an update regarding your case, please do not hesitate to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will ensure that your case is addressed as a matter of priority.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
I am extremely disappointed with my…
I am extremely disappointed with my experience with PU Prime.
I trade XAUUSD.s and have experienced significant and unexpected changes in the margin required for the same position size of 0.01 lot.
Most recently, I noticed that the required margin increased from approximately USD 8.83 to USD 43.90 for 0.01 lot on XAUUSD.s. This is approximately a five-fold increase.
This significantly affected my ability to manage my trades and risk, and I had multiple XAUUSD.s transactions affected by these conditions, resulting in losses.
Unfortunately, this is not the first time I have experienced this type of situation with PU Prime. Several months ago, I experienced a similar issue and contacted PU Prime about it. At that time, I had evidence of what happened and provided the information to them, but I did not receive a satisfactory resolution.
I do not have the screenshot from the previous incident anymore, but I remember the situation clearly and had evidence when I originally contacted PU Prime.
I have now submitted another formal complaint and requested a detailed explanation regarding:
• why the margin for 0.01 lot changed from approximately $8.83 to $43.90;
• what leverage was applied before and after the change;
• when and why the change was implemented;
• whether clients were properly notified;
• how the margin was calculated for each affected transaction;
• and whether the losses caused by this situation should be reimbursed.
I have screenshots and MT5 trading records for the current incident and can provide them as evidence.
I am not making a final accusation before PU Prime completes its investigation. However, I believe customers deserve transparency and a clear explanation when the margin requirement changes so significantly.
I will update this review if PU Prime provides a satisfactory explanation and resolution.
Based on my experience, I currently cannot recommend PU Prime.
13 August 2026
Unprompted review
Reply from PU Prime
Dear Anicik,
Thank you for taking the time to share your detailed feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to margin requirements and leverage adjustments are of significant importance, and we appreciate you bringing this matter to our attention.
We would like to clarify that the change in margin requirements you experienced is a result of the implementation of Dynamic Leverage. Dynamic Leverage is applied to adjust margin requirements in response to prevailing market conditions, including periods of heightened volatility, to help protect both clients and the integrity of the trading environment.
Regarding client notification, PU Prime issued an advance notice to all clients a week prior to the adjustment period. This notification was communicated directly to clients and was also published as a Client Notice on our website. We encourage all clients to regularly review Client Notices and communications from PU Prime, as these contain important information regarding any changes to trading conditions, margin requirements, and leverage that may affect open and future positions.
As advance notification was provided in accordance with our procedures, clients are responsible for managing their positions and risk accordingly in response to announced changes in trading conditions.
We would also like to address your enquiry regarding how the margin was calculated. Under Dynamic Leverage, margin requirements are adjusted based on the applicable leverage tier at the time, which takes into account factors such as market volatility and instrument specific conditions. This may result in higher margin requirements for the same position size during certain periods.
For confidentiality and data protection reasons, we are unable to discuss specific account details or trading activity in a public forum.
If you require a detailed breakdown of the margin calculations applied to your specific transactions or further clarification regarding the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information and supporting documentation. Our team will be pleased to provide a comprehensive explanation.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all clients are kept informed of changes to trading conditions through the appropriate channels.
Kind regards,
The PU Prime Team
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