I created an account, went through KYC and deposited money in my account with PU Prime. I read reviews online and then seen that PU Prime isn’t authorised with the FCA. However, I’ve never had a probl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible customer support and zero communication. My account has been restricted for 5 days now (Ticket #1671401). I’ve sent multiple emails asking for updates or just a simple reason why, but all I g... See more
Company replied
I have to say I’m so happy! The service is amazing, always there to help & super kind. Biggest recommendation to ask for Ayman EL JAbri - he did such an amazing job and I’m so happy to have him! Can... See more
Company replied
"PU Prime was a disastrous experience for me. My canceled order was executed 46 pips away, wiping out my entire account balance. Such slippage and execution practices cause massive losses for traders.... See more
Company replied
Company details
Written by the company
Founded in 2015, PU Prime is a leading global fintech company providing innovative online trading solutions. Today, we offer regulated financial products across various asset classes, including forex, commodities, indices, and shares. Committed to providing advanced technology and educational resources, PU Prime supports traders and investors at every stage, from beginner to professional. With a presence in over 190 countries and exceeding 40 million app downloads, PU Prime is dedicated to enabling financial success and fostering a global community of empowered traders.
Contact info
Suite 201 Level 2, The Catalyst Building, 40 Silicon Avenue, Cybercity Ebene, Mauritius
- +248 4373 105
- info@puprime.com
- www.puprime.com
Breach of guidelines
PU PRIME = BONUS TRAP SCAM
PU PRIME = BONUS TRAP SCAM - 0 Stars
WARNING: DO NOT TAKE THEIR BONUS!
They offered 100% bonus on 1st $1000 deposit.
Got $2000 and withdrew $3100 smoothly. Trust built.
Then 20% bonus on next 2 deposits of $1000 each.
On 3rd deposit I bought GOLD and made $3571 profit.
Gold was a clear buy and everyone was buying.
Account instantly suspended for "bonus abuse" with no proof.
Live agent told me "your withdrawal has been successfully processed.
It will take 1-3 working days" - Screenshot attached.
But they returned ONLY my $4000 deposit.
They stole ALL $3571 profit.
They lie, delay, and then steal.
If you take bonus = You will never get profit.
Stay away from PU Prime.
10 August 2026
Unprompted review
Reply from PU Prime
Dear Customer,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and categorically refutes any allegations of fraudulent activity. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
However, based on the information provided in your review, we have been unable to locate a matching client record on our platform. We would appreciate the opportunity to look into this matter further if you are able to provide additional account details.
We would like to clarify that all bonus promotions offered by PU Prime are subject to specific terms and conditions, which are clearly outlined and made available to clients prior to participation. These terms are designed to ensure a fair and transparent trading environment for all clients.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process based on established policies and the specific circumstances of the account.
If you believe you have an account with PU Prime, we encourage you to contact our Customer Care Team at info@puprime.com using your registered email address and include your trading account number along with any relevant information and supporting documentation. Our team will be pleased to assist in verifying your records and reviewing your case.
For trading-related enquiries, our Trading Support Team is also available at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
Very bad app not working service is…
Very bad app not working service is very bad
1 August 2026
Unprompted review
Reply from PU Prime
Dear MJG Manoj,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to providing a reliable and seamless trading experience for all our clients. We are sorry to hear that you have experienced difficulties with our application.
To help us investigate and resolve this matter, could you kindly provide more details about the specific issues you are encountering? This will allow our technical team to look into it and assist you more effectively.
If you require immediate assistance, please do not hesitate to contact our Customer Care Team via Live Chat or at info@puprime.com. Our team will be pleased to assist you.
PU Prime remains committed to transparency, professionalism, and continuously improving our platform and services for all clients.
Kind regards,
The PU Prime Team
Subject/Title: PU PRIME IS A SCAM MARKET MAKER: Profits Wiped via Fraudulent "PnL Adjustment" [Account: 33751963 / Case: 17483]
Review Body:
WARNING TO ALL TRADERS! Do not trust PU Prime with a single dollar. They operate as a corrupt market maker that cannot handle successful traders. If you make a profit on this platform, they will steal your money.
Here is my exact scenario and how they scammed me:
1. I successfully processed two withdrawals from my account.
2. When I requested the third withdrawal, they instantly rejected it and put my account under a fake "Account Activity Review."
3. Shortly after, they completely wiped out my balance and cancelled $283.37 of my hard-earned money under the bogus excuse of a "PnL Adjustment."
4. When caught, their support team resorted to stalling tactics. They gave me a "Dedicated Account Manager" lollipop, claiming someone would contact me. It has been two weeks, and NO ONE has reached out. They are intentionally dragging time to wear me down.
I have already dragged this corrupt broker to the Financial Commission under Case Number 17483, and the dispute is currently active. I will not stop until their fraudulent market-making tactics are exposed globally.
They are an absolute security threat to your funds. If you make money, they will reset your balance to zero and ghost you. Stay far away from PU Prime!
Account Number: 33751963
Client Name: Samia Bibi
Financial Commission Case ID: 17483
29 July 2026
Unprompted review
Reply from PU Prime
Dear Samia Bibi,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and categorically refutes any allegations of fraudulent activity. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process to ensure the integrity and fairness of our trading environment.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Very disappointing experience
Very disappointing experience. My Account No. 33757220 was put under "Account Activity Review" after I made profits. My first two withdrawals were successful, but my next withdrawal was rejected. I deposited USD 360 and earned USD 405.50, but PU Prime deducted all of my profits without providing any evidence or a clear explanation.
For several days, I only received the same automated replies saying my Account Manager would contact me. No one ever did. My account has now been suspended, and I am unable to log in. The app displays "Account rejected, unable to login in."
I expected transparency and fair treatment, but unfortunately, that was not my experience.
7 August 2026
Unprompted review
Reply from PU Prime
Dear Simran,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process to ensure the integrity and fairness of our trading environment.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
⚠️ URGENT
⚠️ URGENT – My USD 1,712 Balance Was Removed Without Explanation (Account No: 34051516)
1 Star
Account Number: 34051516
I am extremely disappointed and feel seriously mistreated. USD 1,712 was removed from my account without any clear explanation. My account has been under review for approximately 10 days, yet I have still not received a final decision, a clear explanation, or a resolution.
Despite sending multiple emails, I have only been told to wait. This situation has caused me significant financial and emotional stress. Keeping a customer’s funds unavailable for such a long time without resolving the issue is unacceptable.
My only request is that my USD 1,712 balance be restored immediately and that this review be completed without any further unnecessary delays.
If my case is resolved fairly and my USD 1,712 balance is restored, I will gladly update this review to reflect the positive outcome and the resolution of my complaint.
I sincerely hope PU Prime will resolve this matter as soon as possible.
28 July 2026
Unprompted review
Reply from PU Prime
Dear Umut Karadan,
Thank you for taking the time to share your updated feedback. We acknowledge your concerns and understand your frustration regarding the time taken to resolve this matter.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity is carried out through a thorough assessment process based on established policies and the specific circumstances of the account.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification or an update regarding your case, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will ensure that your case is addressed as a matter of priority.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Think twice using this broker
I want to share my experience with PU Prime.
When I tried to withdraw my trading profits, I was suddenly asked to provide numerous additional documents and requirements, even though I had always used the same withdrawal method successfully in the past.
What concerns me even more is that one of my withdrawals, submitted on July 25, is still pending as of today. I visited my bank, and they confirmed that there is no pending incoming deposit associated with this withdrawal.
The lack of clear communication and the long delay have been very frustrating. If you're considering this broker, I recommend doing thorough research and exercising caution. My experience has been disappointing, and I hope this issue gets resolved as soon as possible.
Update : Just received my remaining withdrawal after 2 weeks.
4 August 2026
Unprompted review
Reply from PU Prime
Dear Royal Aims Clickshop,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to withdrawal requests and documentation requirements can be frustrating, and we appreciate your patience.
As a regulated broker, PU Prime is required to conduct verification and compliance checks in accordance with our Client Services Agreement, anti-money laundering obligations, and applicable regulatory requirements. Documentation requests are part of our standard compliance procedures to ensure the security and protection of our clients' funds.
Regarding your withdrawal, we would like to confirm that all of your withdrawal orders which you have submitted on July 25, have been completed and processed from our end. The relevant ARN (Acquirer Reference Number) along with the proof of transaction has been shared with you as reference. An ARN is generated once the refund transaction has been successfully processed by the payment processor and sent back through the card network. This reference number can be used by your card issuing bank to trace the refund transaction. We kindly advise you to provide the ARN and the accompanying proof of transaction to your bank so that they can locate and process the incoming funds accordingly. Processing times may vary depending on your bank's internal procedures.
For confidentiality and data protection reasons, we are unable to discuss specific account details or transaction information in a public forum.
If you require any further assistance or have questions regarding your withdrawal status, please do not hesitate to contact our Customer Care Team is via Live Chat or at info@puprime.com. using your registered email address and include your trading account number along with any relevant information.
PU Prime remains committed to transparency, professionalism, and ensuring that all client concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
Terrible customer support.
Terrible customer support.
Update after Puprime Answer on trustpilot.
As explained multiple times via email to customer support, I don-t need UsdUsc symbol for trading. So far, with you insisting on this point, I feel I-m speaking with a wall.
The problem is that not being available UsdUsc history on your server, when somebody tries to backtest any other sc symbol, like for example Xauusd.sc, the server goes to ask automatically the UsdUsc historical data, and being empty, the backtest fail.
As result is impossible to test any of the sc symbol on your broker. So it means it is impossible to backtest any sc - cent symbols - on your broker.
Which I find it as a nonsense. Anyway, thanks god your customer support being so bad that I found out about the other reviews on trustpilot, all claiming you freeze account and you don-t allow withdrawal of funds, that I will pick another broker of my choice.
4 August 2026
Unprompted review
Reply from PU Prime
Dear Luigi Mazzei,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to providing a supportive and transparent trading environment.
We understand your interest in accessing historical data for backtesting and EA development purposes. However, we would like to clarify that PU Prime does not currently offer USDUSC or USDUSC.sc as trading instruments on our platform. As these products are not available on our trading servers, historical price data for these instruments does not exist within our system.
We encourage you to explore the wide range of trading instruments that are available on our platform, for which full historical data is accessible to support your backtesting and EA development needs.
If you would like further guidance on the instruments available or require assistance with accessing historical data for our supported products, please do not hesitate to contact our Customer Care Team via Live Chat or at info@puprime.com. For trading-related enquiries, our Trading Support Team is also available at trading@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all client concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
Yesterday I had a position on gold
Yesterday I had a position on gold, which wasn't closed by take profit, although it has to be, because the price hit the target price, even including the spread they apply. The position wasn't closed even with slippage, although the tp was triggered and the position should be closed at the next available price, according to their rules.
So, i wrote them, but after informing me that they will analyse, the just not answer to my request about the status of the issue.
Also they even didn't send they usual daily confirmation, which they send at end of day with all transactions made. Why? Maybe because they have a rule that I have only 24 hours to challenge any position according to their rules.
About that issue I also asked them, I got the same answer we will investigate, although on 2.August I received it. So it's strange because I suppose it is an email sent automatically, why there is an issue on that, not clear.
I don't have any other issues with them, but I will keep the 1 star, until the issue will not be solved. What is more frustrating is that they do not react at my mails at all, one standardised answer after my complaint raised, that all.
Being a very important issue, I expected that they will set it as an urgent one, because it implies orders execution and can affect not only me, but also other clients.
P.s. as I can not reply directly to puprime. I already asked the teams you mentioned about the status, several times, instead I received no answers. And I also was transparent and before publish my review I informed your teams that I will do, hoping that this will trigger a quicker answer and a resolution to my issue.
Update: they provided the tick data. There are around 400 ticks. Only when the target price was hit they painted a spread of 35 pips. No any other tick has a spread higher than 32 pips. Each tick has 31 and 32 pips.
So I asked them to give the tick data for whole day, to check other position I had, which were closed by take profit.
Also, be aware that the have no gdpr governance in place. I asked a daily statement and they shared it with a third party services, without my consent. The statement contained my full name. So who knows to whom they share any other personal information.
Last update: This company increase artificially the spread when the price is near the take profit, on average between 3 to 5 pips, at each trade, no mater are there news or not.
They refused to give me the tick data for all my orders I had within one day, saying that it is to much data.
I closed the relationship with them, after long correspondence, initially they refused to close the relationship.
They are on the opposite side of each of your transaction. Working with them implies high risk.
3 August 2026
Unprompted review
Reply from PU Prime
Dear Eugen Brinzila,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to trade execution and order management are of significant importance, and we appreciate you bringing this matter to our attention.
Market execution, including the triggering and closing of take profit orders, may be subject to prevailing market conditions such as liquidity, volatility, and available pricing at the time of execution. Where concerns are raised regarding trade execution, our team is available to review the relevant trading records and execution data.
We would like to confirm that your case has been received, and our team is currently conducting a thorough investigation into the matter.
For confidentiality and data protection reasons, we are unable to discuss specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification or an update regarding your case, please do not hesitate to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will ensure that your case is addressed as a matter of priority.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring the highest standards of trade execution and client support.
Kind regards,
The PU Prime Team
PU Prime удержал мой депозит без объяснения
PU Prime Withheld My Deposit Without a Clear Explanation
I am extremely disappointed with my experience with PU Prime.
I deposited USD 350 into my trading account. After trading, I made approximately USD 47 in profit. Later, PU Prime informed me that my account had been closed due to an alleged violation of the bonus terms.
However, the company did not only remove the bonus or the profit—they also withheld my own deposit of USD 350. My account balance is now zero.
I have contacted customer support several times and asked them to clearly explain the legal and contractual basis for withholding my personal deposit. Unfortunately, I have not received a satisfactory explanation or a fair resolution.
I am prepared to provide proof of my deposit, my trading history, and all email correspondence with PU Prime.
I publicly ask PU Prime to:
* Clearly explain why my personal deposit was withheld.
* Conduct a fair and independent review of my case.
* Return my USD 350 deposit if there is no valid contractual or legal basis for withholding my own funds.
I hope PU Prime will respond publicly and resolve this matter fairly and professionally.
29 July 2026
Unprompted review
Reply from PU Prime
Dear Turdali Ashirov,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity, including those involving promotional bonus terms, is carried out through a thorough assessment process based on established policies and the specific circumstances of the account. Where a review identifies that the applicable terms have not been met, actions may be taken in accordance with the stated conditions.
We recognise the importance of clear communication and understand your request for a detailed explanation.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information and supporting documentation. Our team will be pleased to review your case thoroughly and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Dear PU Prime ALL TEAM
Dear PU Prime Compliance Team,
I am writing to lodge a formal and urgent complaint against my assigned Relationship Manager for serious misconduct, abuse of authority, and threatening behavior.
Initially, the Relationship Manager approached me with an offer to sell USDT at a price significantly below the prevailing market rate. Based on the information provided and the trust I placed in him as a representative of PU Prime, I engaged with him.
As part of the transaction, he requested my wallet address and transferred 150 USDT to me as a test transaction. After that, he unexpectedly demanded that I pay him at a different price than what had originally been agreed. When I refused to accept these changed terms, he retaliated by blocking my PU Prime account as well as my client account.
My clients account currently contains more than 120 USDT, and I have completely lost access to my funds because of this action. I believe this account restriction was imposed without any legitimate justification and solely as retaliation after I refused his demands.
The situation became even more serious when he began threatening me personally. He made statements indicating that he would come to my home, physically assault me, and even kill me. Such threats are completely unacceptable and have caused me serious concern for my personal safety.
If these actions were carried out by a representative of PU Prime, they constitute a severe breach of professional ethics and company standards. If they were personal actions, they should still be investigated immediately because they arose directly from his role as my Relationship Manager.
I respectfully request that PU Prime:
1. Immediately investigate the conduct of the Relationship Manager.
2. Restore full access to my trading account AS WELL AS MY CLIETS without further delay.
3. Ensure that my clients funds, totaling more than 120 USD, remain secure and accessible.
4. Take appropriate disciplinary action if your investigation confirms this misconduct.
5. Provide me with a written response regarding the outcome of the investigation and the steps taken to resolve this matter.
This is an urgent matter involving both the security of my account and serious personal threats. I expect PU Prime to investigate this complaint promptly and take immediate action to protect its clients.
I look forward to your prompt response and a swift resolution.
Kind regards,
[ADITYA AGRAWAL]
[31520642]
[15459709 IB CODE]
[7905257009]
25 July 2026
Unprompted review
Reply from PU Prime
Dear Aditya,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously, and we treat allegations of this nature with the utmost importance. The conduct described in your review does not reflect the standards and values upheld by PU Prime, and we are committed to thoroughly investigating any such claims.
We would like to clarify that PU Prime and its representatives do not engage in private financial transactions, including the buying or selling of USDT or any other digital assets, with clients outside of the platform's official services and procedures. We strongly advise all clients to exercise caution and to conduct all transactions exclusively through official PU Prime channels.
For confidentiality and data protection reasons, we are unable to discuss specific account details or the outcome of any internal investigation in a public forum.
Given the seriousness of the matters raised, we strongly encourage you to contact our Trading Support Team at trading@puprime.com as a matter of priority, using your registered email address and including your trading account number along with any relevant supporting information and evidence. Our team will ensure that your case is reviewed thoroughly and escalated appropriately.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to maintaining the highest standards of professionalism, client protection, and regulatory compliance, and takes all such allegations extremely seriously.
Kind regards,
The PU Prime Team
Worst scammers to deal with
A bunch of scammers they don’t even deserve a single star, for everyone do not deposit, the copytrading is a 100% scam, the spread is 3 pips, and i was copytrading a trader that i actually have contact with, he have done an incredible trades during the day i started with 200 and i ended up with 920$ and when I tried to stop copytrading and they didn’t want, the application was blocked and lagg, when i tried to re-entre later i found out my sold was 54$ from 920$ directly to 54$ and many trades were opened like a lot of positions with 0,02 of lots, they didnt return my money neither accept my stop copy, and let’s just not talk about the minimum of withdraw, you can not take less than 40$ if you los all your money and you only have 39$ left, you can no longer take it intel you deposit again,
16 July 2026
Unprompted review
Reply from PU Prime
Dear Massin Isa,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and categorically refutes any allegations of fraudulent activity. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
We would like to clarify that copy trading is a service that allows clients to replicate the trades of a selected strategy provider. It is important to note that all trading activity carried out through copy trading, including the opening and closing of positions, reflects the trading activity of the strategy provider being copied. Market conditions, including spreads, may vary depending on volatility and liquidity at the time of execution.
Regarding the management of copy trading, we would like to confirm that copiers have full control over their ongoing copy trading activity, including the ability to pause or stop copy trading at their own discretion. Upon reviewing the information available, we can confirm that your account does not have any restrictions preventing you from managing your own ongoing copy trading activity.
We encourage all clients participating in copy trading to familiarise themselves thoroughly with the functionality and risks involved, including the potential for losses resulting from the strategy provider's trading activity.
For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
I have to agree with all the 1-star…STAY AWAY FROM PUprime!
I have to agree with all the 1-star reviews here: STAY AWAY FROM PUprime!
My account got blocked, and they keep feeding me the same corporate bullshit about violating their Terms & Conditions. I have been trading for 10 years, and I have NEVER had an account blocked anywhere else. They refuse to tell me what I actually did wrong, they just throw around the phrase 'unfair trading practices.' The funny thing? I only had a single Bitcoin position on the account, and it closed at a loss! :)
This broker is a joke and an absolute disgrace. It’s obvious they are constantly freezing accounts for no reason. Run away while you can, because they will invent a fake T&C breach, block you, and trap you in an endless email chain of pointless BS where you will never get a straight answer...
Watch them reply below with the exact same ridiculous corporate bullshit just to save face
20 July 2026
Unprompted review
Reply from PU Prime
Dear Balázs Lipkovics,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity is carried out through a thorough assessment process based on established policies and the specific circumstances of the account.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require any further assistance, please do not hesitate to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
🚨 Warning: PU Prime Uses Bonus Traps to Confiscate Legitimate Profits! File a Free Complaint with FSA Seychelles!
Do not fall for the traps of PU Prime (Pacific Union). They use deposit bonuses as a tool for financial fraud.
Here is how their scam works:
They attract you with attractive bonuses. If you lose your money, they will happily pocket it without a word. But the moment you trade legally, manage your risks, and make a profit, they immediately freeze your account, block your withdrawals, and accuse you of "abusing the bonus" or violating "terms and conditions" without providing any technical proof or transaction logs.
Let's be clear: the bonus does not help the trader at all. Its only real purpose is to give this broker a loophole to cancel your legitimate profits when you win. They want you to lose; they cannot handle a winning trader.
I am currently compiling my entire case file to submit a formal complaint to their regulator, the Financial Services Authority (FSA) of Seychelles. I urge every trader who has been scammed or had their profits stolen by PU Prime to not stay silent. Do not let them get away with your hard-earned money!
👉 HOW TO RECLAIM YOUR MONEY FOR FREE:
If they stole your profits or refused your withdrawal, do not waste time talking to their support. Submit a formal, free complaint directly to their regulator.
To do this, simply search on Google for: "FSA Seychelles Complaints" and go to the official regulatory website (fsaseychelles).
Once on their site, go to the Complaints section and fill out the form. It is 100% free, and the regulatory authority will help you recover your money and stop their fraudulent practices. Let’s join hands and file our complaints together to stop this broker from scamming more people!
UPDATE:
PU Prime replied with a generic, copy-pasted PR response pretending to be regulated and transparent. However, behind the scenes, their actions tell a completely different story.
They blocked my account, canceled my legitimate profits, and restricted my withdrawals under the classic excuse of "bonus manipulation" without providing a single technical proof or trading log to back up their claims. They are polite on Trustpilot to save face, but they keep holding my funds hostage.
I have already submitted my registered details (Name: Jose Maria Parada Roca, UID: 2024809, Trading Account: 32278906) to Trustpilot to prove I am a real client. I am currently escalating this case to The Financial Commission and the relevant regulatory authorities. I will keep updating this review daily with the investigation progress. Stay away from this broker!
10 July 2026
Unprompted review
Reply from PU Prime
Dear Jose Roca,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised seriously and categorically refutes any allegations of fraudulent activity. As a regulated broker, PU Prime operates with full transparency and in strict compliance with all applicable regulatory requirements and industry standards.
We would like to clarify that all bonus promotions offered by PU Prime are subject to specific terms and conditions, which are clearly outlined and made available to clients prior to participation. These terms are designed to ensure a fair and transparent trading environment for all clients.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process based on established policies and the specific circumstances of the account.
PU Prime welcomes regulatory oversight and fully cooperates with all regulatory authorities under whose jurisdiction it operates.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all client concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
Hi all
Hi all, I've been using this platform, for ....a day!
Deposited Friday 1000$, made 1100$ profit in a few hours, then I tried to withdraw some profit. A bit later, they cancelled my withdrawal, blocked my account, no explanation given, nothing! Since them, I was asked by customer service to contact them by mail, which i did. Today is Tuesday, 5 days later, no answer, no reply, complete silence. I do not recommend anyone to use this platform!
10 July 2026
Unprompted review
Reply from PU Prime
Dear Gabriel Calin,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to withdrawal requests and account reviews can be frustrating, and we appreciate your patience.
As a regulated broker, PU Prime conducts all account reviews in accordance with Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process to ensure the integrity and fairness of our trading environment.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Reply from PU Prime
Dear Kareem Ali,
Thank you for your wonderful review and kind words! We're delighted to hear that you are enjoying your experience with PU Prime.
Your support and trust mean a great deal to our team, and it motivates us to continue delivering the best possible trading environment for all our clients.
Should you ever need any assistance, our team is always here to help. We look forward to continuing to be part of your trading journey.
Kind regards,
The PU Prime Team
l made a deposit of $500 traded only…
l made a deposit of $500 traded only one day and l doubled my account and l only withdraw the lrofit and left my deposit as l wanted to keep the bonus as per the terms.The following day l made a profit of $70 on withdrawal they declined flaged my account and said its under review and disabled my trading account the following day they removed there bonus and my deposit and upto now they have returned my deposit its now 2months they are now claiming the profit which l withdraw will now act as my deposit which is wrong because if it my deposit immediately the system was going to deduct but that was not the case as lnonly withdraw the profits made as per there terms .Now for the past 2 months they keep saying your case have been escalated to your account manager , l have send many emails being given the same response that l will here from the account manager .All l want is my deposit back thats my money l worked for 6months to get that money so that l can invest it into trading .SCAMMING ME IS NOT GOOD, Bad communication and scammers.
mt5. 29010818
UID:1903499
22 May 2026
Unprompted review
Reply from PU Prime
Dear Delia,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to withdrawal requests and account reviews can be frustrating, and we appreciate your patience.
As a regulated broker, PU Prime conducts all account reviews in accordance with Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process to ensure the integrity and fairness of trading environment.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
The Worst Experience of my life . Don’t be fulled !
The Worst Experience of my life .
How could I be so gullible ?
Still trying to understand how I was sucked in
Pu prime in Uk does not exist- yet I was dealing with two individuals there .
Do not sign any agreement, before you read it .
I was not aware of what I have signed .
But Signing agreement with PAAm - you are signing off your rights .
I was made to deposit /transfer to PAAm acct - fist 12k from my profits and 30k to trading that I was made to transfer Immidiatly to PAAm (42k total) - I would call it Spamm acct - as you can not withdraw from there . This is a loophole for them to take the funds out and lie that the funds are there .
If you want to take any - they would ask you to deposit more then you want to take out . The PAAm manager is behaving like a Scammer that he is . The trade support or the customer service will politely tell you that it’s all at the discretion of a manager and will not help you .
They created a way for them to scam you and have an excuse.
STAY AWAY from Pu prime . Bad company.
Please see the standard reply from Pu prime .
I have addressed three concerns - none were answered.
1. I found that the office in Uk , as per their support does not exist. Meanwhile the two individuals, one is a PAAm manager claim that they are in Uk
I have deposited over $50k - I have received None of the incentives that they sent as promo -no bonus , no match the deposit . None
The manager last week acknowledged he has my $ in a pool of funds and laughed it off - he is making a commission and I won’t get any $$ back
Pu prime is covering this type of activity.
No investigation. Just a standard reply .
I can’t believe that the company is allowing this conduct and claim they are regulated.
In fact they are not regulated in Uk or Canada
No transparency, they professionally are avoiding questions and answering the same thing all over . It’s a discretion of a manager- and nobody knows who he is and what he is doing and he has unlimited powers that were granted without the expectation of a contract that they pushed and let it you signed without any idea what you are signing .
Once you sign a PAAm agreement , say goodbye to your $$ . You will never get your money from that account .
No accountability SCAMMERS and Pu Prime is fully supporting this .
22 June 2026
Unprompted review
Reply from PU Prime
Dear AK,
Thank you for taking the time to share your feedback.
PU Prime takes all concerns raised by clients seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. We understand that concerns relating to withdrawal requests can be frustrating, and we appreciate your patience.
We would like to clarify that PAMM (Percentage Allocation Management Module) accounts operate under a separate arrangement between the PAMM Fund Manager and the investor. Withdrawal orders within PAMM accounts are subject to the terms agreed upon between the Fund Manager and the investor, including the processing of pending withdrawal requests initiated by the Fund Manager. As the broker, PU Prime does not have the authority to interfere with or override the terms of such agreements. We encourage all investors to carefully review and understand the terms of any PAMM arrangement prior to participation.
PU Prime is a regulated broker and does not endorse, manage, or control the trading decisions or fund management practices of individual PAMM Fund Managers. Any concerns regarding the conduct of a specific Fund Manager should be raised directly with the relevant parties and, where appropriate, with the applicable regulatory authority.
For further assistance, we encourage you to reach out to your PAMM Fund Manager directly for clarification and the necessary support regarding your pending withdrawal request.
For trading-related enquiries, our Trading Support Team is available at trading@puprime.com. For general enquiries, our Customer Care Team is also available via Live Chat or at info@puprime.com.
PU Prime remains committed to transparency, professionalism, and ensuring that all client concerns are addressed through the appropriate channels.
Kind regards,
The PU Prime Team
stay away from this broker
My experience with PU Prime has been extremely disappointing. I experienced significant slippage on multiple trades, which had a negative impact on my results. On top of that, customer support was either unresponsive or failed to provide meaningful assistance when I needed help.
The most frustrating part came when I finally made a profitable trade. Instead of receiving my funds without issues, I felt that the broker was looking for different reasons to deny my profits. I received accusations of activities such as arbitrage and bonus abuse, but no clear evidence or fair explanation was provided to me. Yet, when I lost money, nobody questioned my trading activity or conducted any review.
In my opinion, it is also concerning that the company appears to have broad discretion to make final decisions about clients' accounts with little opportunity for appeal or further discussion. That raises questions for me about how customer protections and regulatory oversight work in practice. Traders should carefully review the broker's terms, regulatory status, and dispute procedures before depositing funds.
Based on my personal experience, I would advise others to proceed with caution and do extensive research before choosing this broker.
This wording communicates your concerns strongly while making clear that they are your personal experiences and opinions rather than established facts.
25 June 2026
Unprompted review
Reply from PU Prime
Dear Loukas Konstantinou,
Thank you for taking the time to share your feedback.
PU Prime takes all client concerns seriously and remains committed to maintaining a fair, transparent, and regulated trading environment. As a regulated broker, all account reviews, trading activity assessments, and withdrawal requests are conducted in accordance with Client Services Agreement, compliance procedures, and applicable regulatory requirements.
We understand that concerns relating to trade execution, account reviews, or withdrawal requests can be frustrating. Please note that market execution, including slippage, may occur during periods of increased market volatility or reduced liquidity and is a recognized characteristic of trading in financial markets. Where concerns are raised regarding trade execution, our team is available to review the relevant trading records and execution data.
With regard to account related decisions, any review is conducted based on established policies and the specific circumstances of the account. For confidentiality and data protection reasons, we are unable to discuss or verify individual account details or the outcome of any review in a public forum.
If you require further clarification regarding your account or the matters raised in your review, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant information. Our team will be pleased to review your case and provide further assistance where appropriate.
PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate review and support channels.
Kind regards,
The PU Prime Team
Fund Deducted without my consent or giving any clarification
Dear Pu Prime Team
I would Like to Inform you my Account id 28814466 i am Honest And Genuine Customer or Client in Pu Prime I was doing ethical Trading I raised a withdrawal Request on 19/06/2026 Usd375 that withdrawal did not came and got Withdrawal rejection Email than i tried to contact you but did not get any satisfied Response they even did not give me any clear communication or clarification and they cut communication with me that is very tensed or depressive for me even my Trust is broken from Pu prime i will share my trade history please re check and notify me how i did unethical trading i did not abuse any kind of bonus no arbitrage in total whatever was restricted trading behaviour mention in client service agreement i did not di any of these kindly follow up and command you account manager to solve this issue as soon as possible so i can re start my trading journey with you
i am sure and confident that you guys will sort my issue as soon as possible
Thanks And Regards
Subhash Chandra Prajapati
Mt5 28814466
UID 1906329
23 June 2026
Unprompted review
Reply from PU Prime
Dear Subhash Chandra Prajapati,
Thank you for taking the time to provide additional feedback and for sharing further details regarding your concerns.
We acknowledge your comments and understand your concerns regarding your withdrawal request and the review of your trading account.
As a regulated broker, PU Prime conducts all account reviews in accordance with our Client Services Agreement, compliance procedures, and applicable regulatory requirements. Any review relating to account activity or withdrawal requests is carried out through a thorough assessment process to ensure the integrity and fairness of our trading environment.
For confidentiality and data protection reasons, we are unable to discuss or verify specific account details, trading activity, or the outcome of any review in a public forum.
If you require further clarification or additional information regarding the status of your case, we encourage you to continue corresponding with our Trading Support Team at trading@puprime.com using your registered email address. Please include your trading account number and any relevant information so that our team can assist you as efficiently as possible.
PU Prime remains committed to transparency, professionalism, and resolving client concerns through the appropriate review and support processes.
Kind regards,
The PU Prime Team
Puprime removed 150$ from my balance
Puprime removed my 150$ bonus from the balance of my account, this was the bonus I received for inviting a friend and I don't have anymore access to the promotion while other people yes, that's weird. After contacting the support for 3 times they say the same thing everytime, "someone will contact you" but I never been contacted since over 3 months, so for now my review is this.
22 June 2026
Unprompted review
Reply from PU Prime
Dear Luca Paciullo,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the promotion and the delay in receiving a clear update from our team.
Please note that referral and promotional bonuses are subject to specific terms and conditions, including eligibility requirements, verification processes, and applicable promotional rules.
We also regret any inconvenience caused and fully understand how important timely and clear communication is. Your feedback has been noted and will be reviewed internally.
However, as account-related and promotional matters require a detailed investigation, we are unable to address the specific details in a public forum.
We sincerely encourage you to contact our Trading Support Team so we can review your case in detail and provide a clear explanation along with the current status of your promotion. Please reach out to trading@puprime.com using your registered email address and include your trading account number and any relevant information so our team can assist you promptly.
PU Prime remains committed to transparency, fairness, and providing proper support through the appropriate channels.
Kind regards,
The PU Prime Team
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