Pure Beauty Reviews 

503
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally competitive pricing across popular skincare brands, noting that items always arrive promptly and are securely packaged to prevent any damage. Consumers also really appreciate the user-friendly ordering process, alongside the wonderful bonus free samples and gifts included with their purchases. However, some reviewers were not happy with delivery delays, mentioning that certain orders took a very long time to arrive or faced unexpected dispatch issues. A few other people also felt that customer support was unhelpful when dealing with missing items, damaged products, or complaints.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting they are genuine, high quality, and arrive in... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting fast shipping times and prompt... See more

Price

People report positive experiences with price, often highlighting the very competitive pricing and great... See more

Order

Consumers find order to be positive, highlighting fast shipping and competitive prices. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, highlighting fast, efficient experiences and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Pure Beauty for a number of years now and they are consistantly very competitive in their pricing - especially for Dermalogica products I’ve had cause to ring them about an orde... See more

Rated 5 out of 5 stars

I have been ordering from Pure Beauty for many years now. Their prices are very competitive and much lower than other Dermalogica suppliers. They also give free samples and free gifts depending on am... See more

Rated 5 out of 5 stars

I ordered something from Pure Beauty just because it was the cheapest online, but then had to be away from home as a result of a family crisis, so the item was sent back by Royal Mail. I was really pl... See more

Rated 5 out of 5 stars

I bought some Medik8 products from Pure Beauty and I received the order confirmation within minutes as expected. However, after two days I still hadn’t received a dispatch confirmation. I was a bit w... See more


Company details

  1. Beauty Salon
  2. Beauty product supplier
  3. Hair product shop
  4. Health and beauty shop
  5. Skin care clinic

Written by the company

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

503 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(503)

205 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a brilliant company

This is a brilliant company, they have a great selection of brands and the prices are very good. Shipping is excellent and very quick and you are kept updated about dispatch and delivery & also items are very well packaged. Thank you for your service

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

Pleasantly surprised! 25% off RRP and fast delivery. Was a little sceptical because the price was significantly lower than other sites however absolutely
no complaints/concerns whatsoever. I don't do reviews as a rule so I hope this helps someone. I'll certainly be a return customer. Thanks

17 March 2026
Unprompted review
Rated 5 out of 5 stars

I'm a very happy customer

I've just started using Pure Beauty and i think its a great company , fantastic discounts, very affordable, great packing and I've juat orderd my second item ,I'm reallly happy with my first order i use Medik8 and there products are wonderful and they are not cheap but with the discount it really helped and there products makes your skin feel smooth.ill continue using pure beauty , very happy with everything 😁❤

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Pure Beauty Experience

I have been a customer of Pure Beauty for many years. I find them consistently good for prices, customer service and quick delivery. Packaging is minimal which I appreciate and the little samples you can have with each order are great for trying products before buying the full sized item. I do their reward scheme too and this gives you a little extra discount after a few purchases. Would definitely recommend.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend prices and customer service

came across Pure Beauty while googling best price for a dermatologica moisturiser- their prices were v competitive anyway but they had some special offers on Elemis which were too good to ignore - order arrived quickly well packaged - made one call to company pre ordering to clarify something and staff member was very polite and helpful - will definitely use again

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience using this company

Excellent experience using this company. Great prices on Elemis products which were delivered free, well packaged and quickly.
Website clear and easy to use and great communication every step of the way. I will definitely buy from Pure Beauty again.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Delivery that doesn't take an age

A pleasure doing "business" with Pure Beauty. Delivery was swift and my product was well packaged- I went for SkinCeuticals A.G.E. Advanced Eye - not cheap stuff, so I appreciated that it was well protected.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Premium Brands and Service

Always great prices for the brands I love. Have used pure beauty for Dermalogica for years now, and just branching out into Elemis. Exactly the same as you’d get direct from the brands but also with the ability to try samples and often free gifts to be had.

19 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look