Your staff were very friendly, helpful and professional. I spoke to Kane, he was polite and explained, so I understood more about Pure Cremation. I looked around other pre paid cremations and thanks t... See more
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About Pure Cremation
Pure Cremation is Britain's most-chosen funeral plan provider – and the only provider of a pure cremation. Our funeral plan includes everything you need for a dignified, respectful funeral – so there’s nothing else that family need arrange or pay for. A pure cremation means your funeral, your way – guaranteed. We are delighted to have more 5-star customer reviews on Trustpilot than any other funeral provider.
A pure cremation is just like a traditional funeral, but without a ceremony at the crematorium. That means family can arrange a much more personal send-off, and it means our plans are much more affordable – less than half the cost of a traditional funeral.
FREE GUIDE FUNERAL PLANS FAQ'S Pure Cremation Funeral Planning Limited is authorised and regulated by the Financial Conduct Authority. Registered address: Charlton Park Crematorium, Charlton Down, Andover, SP110TA. Tel: 01264 319 319. Registered in England and Wales No. 09906976.Charlton Park Crematorium, SP11 0TA, Andover, United Kingdom
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Did already have funeral plans for 6 yes, but decided we wanted something it so pre organised,and just more personal 🌸
The lady on the phone was lovely, very friendly and answered all my questions, i asked her to give me a couple of days to discuss the plan with my family and she called back exactly when she said she would.
Straight forward. very simple to follow online forms.and at a great price.
Made to feel at ease immediately no pressure just honest caring courtesy
Right from the start the service the staff gave me was absolutely amazing. They spoke with care and very polite. Never rushed me, explaining everything really well. I was kept updated all the time with a call and email. Just couldn’t have asked for anything more. I have used pure cremation more than once now and will keep using them. I would throughly recommend them.
Very pleasant staff made it all very easy to set up.
I phoned up to enquire about a pure cremation fir my brother, as that is his wish. I felt so at ease with the person in the phone. They helped me along with the total respect to get everything in place. So quick an easy with the upmost respect.
Having seen numerous TV adverts and reading information sent via post I decided to set up a plan for myself and my wife. The process was simple and straightforward over the phone. Lucy was extremely helpful in setting everything up for me/us. With these plans set up now it removes the stress and fuss from family (ours is small and spread far and wide) having to deal with it all when the time comes. They can get together when it is convenient to them to 'celebrate' instead of being required to attend a specific, probably inconvenient, date/time through other processes. All documents and further information arrived within the week.
Very happy with everything and would recommend Pure Cremation to anyone in similar circumstances. Plus the available gift vouchers were a bonus.
Listened to everything i asked and answered all my questions, explained everything i needed to know in detail
Very kind and thoughtful discussion before we took out the contract really impressed
Excellent service staff are great and the service was easily explained
Easy online application procedure- helpful staff to answer my queries.
Easy to apply all done in ten minutes nothing to it gives me and my partner piece of mind nothing to worry about all was so simple can highly recommend if you’re thinking of taking out a funeral plan.
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