Pure Financial Decisions Reviews 

93
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Isabelle Middleton made our experience so easy for our re-mortgage and she was always there to answer any silly questions I had, would highly recommend pure financial! Thank you for all your hard work... See more

Company replied

Rated 5 out of 5 stars

Danni was a fantastic support throughout my remortgaeg application, she was both thorough and helpful adn efficient. She answered all my questions, called me when she had any updates and made the who... See more

Company replied

Rated 5 out of 5 stars

After needing a new mortgage to secure funds for a divorce, I got in touch with Jazz at Pure Financial. He's been knowledgeable, professional, and communicated clearly at every step along the way. A... See more

Company replied

Rated 5 out of 5 stars

As a rather mature couple, buying our first home together, we did not believe that a mortgage would be possible. However, Richard agreed to work with us and his professionalism shone through at each s... See more

Company replied

Company details

  1. Financial Institution
  2. Home Insurance Agency
  3. Insurance broker
  4. Term Life Insurance Provider Company

Information provided by various external sources

We are an Independent Mortgage Broker offering access to the full range of first and second charge borrowing, lifetime and equity release products and Buy to Let Mortgages. We are also independent with regards to protection requirements for home and business and also independent with regards to General Insurance products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

93 reviews

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4.9

All reviews

(93)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

MORTGAGE RAISING CAPACITY FOR DIVORCE SETTLEMENT

I was introduced to Pure Financial by a friend. Isabelle Tracey was my mortgage broker. It was a difficult case as it involved both a re-mortgage and a Mortgage raising capacity certificate for financial settlement, in my divorce case, in court. Isabelle was very professional, courteous, patient and sensitive. She provided important information throughout and matched me with the best lender given my circumstances. Furthermore, she worked really hard to ensure I met the court's deadline for submitting my mortgage raising capacity report. I have given her 5 star and I am really grateful for the work she did. She made a lot of difference at a very difficult time in my life. I will highly recommend Pure Financial Decisions to anyone, especially if you are going through a divorce.

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Direct, professional and fast.

Direct, professional and thorough from start to finish. By working together the entire process was complete in a matter of a few days. Found the right solution for me to carry on stress free and would highly recommend.

Thanks to Dannii, Karen and the team.

20 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish. Very grateful for all the help we have had from Dannii Parkes. She got us everything we required quickly and efficiently but always made us feel that our needs were being looked after.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We received a fantastic service from Dannii Parks - professional, knowledgeable and friendly with excellent communication at every stage. Would highly recommend- thank you!

18 August 2022
Unprompted review
Rated 5 out of 5 stars

Pure Financial were fantastic in finding me the best solution to my problem

Pure Financial were fantastic in dealing with my circumstances. Dannii who was dealing with me was absolutely fantastic very professional but friendly and really made me feel at ease and in good hands. She did exactly what she said she would do and got me the best option for me. I would highly recommend and want to thank Danni for all her help and support to me.

5 August 2022
Unprompted review
Rated 5 out of 5 stars

We had a visit from Gerry last…

We had a visit from Gerry last night,myself and Gemma Herron would like to say thank you for such and enjoyable experience.
Gerry you are an absolute Legend
All our animals think you are the real deal.
The whole visit flew by
Thanks to you and your company for taking time to help us
Regards Steve and Gemma Herron

26 May 2022
Unprompted review
Rated 1 out of 5 stars

Unprofessional Experience

This is one of the worst businesses I have come across. A gentleman called Jerry who is extremely pleasant but unfortunately he’s all talk and no substance. Came to our house to talk to us about our finances left without even checking our Proof of Identity, proof of address and statements which I then had to send on to him. He made an appointment for the following week to come and present to us but failed to turn up. When we called to complain to the office he got in touch and said it was taking a bit longer so we agreed for him to have some more time. In the meantime we had people ringing us up for home insurance and life insurance that Jerry had suggested. On 3 occasions I had to explain our life insurance to him as he just didn’t understand. Finally 3 weeks later he made another appointment to come and present to us only to cancel the day before he was due to come. I rang him the next day no answer and left a message asking for my documents to be returned to us. A week on we hadn’t heard anything or received our documents. Having called the office again I am hoping to receive these by the end of the week. I will never go near this business ever again - totally unprofessional.

23 February 2022
Unprompted review
Pure Financial Decisions logo

Reply from Pure Financial Decisions

Dear Hervinder,

Firstly can I thank you for taking the time to leave us a review and I am truly sorry we were unable to assist you this time. Your case was extremely complex and days of research were untaken to try and find a solution to your bespoke situation all entirely at our own cost.

As research progressed, more obstacles to a solution came in to play, which ultimately lead to there being no achievable outcome for you. As a broker we are reliant on 3rd party lenders to offer us terms so we can then relay them to you. We are given timescales by lenders to provide us with a decision, but are constantly hampered by lenders who then do not provide responses within the agreed timeframe.

I would acknowledge that our adviser in hindsight could have done more to manage your expectations and update you more frequently on his progress and challenges he was experiencing and as a result we will ensure going forward that we update our clients on a much more frequent basis.

Please be assured however that your case was given the utmost attention whilst we were trying to assist you, but unfortunately there are times when a solution is just not available to us.

Should you wish to continue to seek a solution elsewhere I would wish you every success and to speed the process up I would equally suggest you obtain an up to date detailed credit report for yourselves, to provide to your adviser.

Kind Regards

Steve Regan
Director

Rated 5 out of 5 stars

Remortgage to release equity

We decided to remortgage our house to free up some equity for renovations and decided to use Naomi John as I'd met her in a networking group.

What a great service from start to finish. She was friendly, knowledgeable and took us through the whole process quickly and easily.

She got us the best deal our circumstances and also helped us set up wills and trusts to protect our children which needed doing.

I cannot recommend her highly enough and will be sticking with her for anything we need doing in the future.

19 January 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, communication was excellent. The whole process was handled well and we are grateful for their help. Thank you Richard and Karren.

20 August 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, helped me step by step and guided me through the process. I could not have asked for any more help. They were superb. Would use again and definitely recommend to any friends or family

27 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service for the whole…

Excellent service for the whole experience. Always called and kept me updated, straight to the point, very professional and most of all speedy and sorted my mortgage with as little stress as possible. Would recommend- Thank you

6 June 2021
Unprompted review
Rated 5 out of 5 stars

Cannot recommend these highly enough

Cannot recommend these highly enough, they have been excellent from start to finish. They go above and beyond to help, they are so friendly while remaining professional. Always quick to respond and always keep you updated. nothing is too much for them.

17 May 2021
Unprompted review
Rated 5 out of 5 stars

I cannot praise them highly enough

I cannot praise them highly enough. They gave me back my future in semi retirement. They explained everything, all the options so that I was able to make informed decisions. I was supported every step of the way and I was able to ask them any questions which occurred to me during the process. My equity release was processed quickly and efficiently. I am so thankful that I found them. If you are considering Equity Release, choose them to support your journey and successful result. I’m so glad I did.

19 March 2021
Unprompted review
Rated 5 out of 5 stars

Remortgage

Used pure financial to remortgage our house and even during lock down i found them very efficient, friendly and provided us good advice on new mortgages.

19 January 2021
Unprompted review

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