PureGym UK Reviews 

67,665
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,801 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and helpful staff members, highlighting their professional guidance, welcoming attitude, and encouraging support during daily workouts. Members also truly enjoy the clean, spacious facilities, modern equipment varieties, and wonderfully structured fitness classes that consistently keep them motivated and engaged. Some reviewers were not happy with cleanliness and facility upkeep, noting broken air conditioning units and messy workout areas. Some people also felt that poor floor supervision and frustrating overcrowding during busy hours negatively affected their overall workout sessions and comfort levels. Others mentioned that finding available equipment could sometimes be difficult.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting helpful, supportive, and knowledgeable... See more

User experience

Clients share positive opinions on user experience, highlighting the excellent facilities, friendly staff,... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with many reviewers praising the spacious... See more

Location

Reviewers express mixed feelings about the location, as experiences vary significantly across different... See more

Quality

Reviewers express mixed feelings regarding the quality of the facilities. Many consumers praise the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It wasn’t straightforward at first, with quite a bit of back and forth with a bot, but I eventually got through to a real person. Once I did, my issue was dealt with efficiently and resolved, so overa... See more

Company replied

Rated 4 out of 5 stars

Felt really good as a first time experience in your gym. The space is airy and cool, the members seem to be quite disciplined and there is lots of equipment to choose from. I would recommend bringing... See more

Company replied

Rated 5 out of 5 stars

Nice, well-equipped gym with good lighting and music. The gym was clean, spacious and had a good variety of equipment. I also really liked the hydration machine and the selection of free drinks. The o... See more

Company replied

Rated 5 out of 5 stars

I love going gym, not just for the workouts itself but I feel better there, also its always clean and tidy compared to other gyms and the equipment they have are exceptional. Almost like people are su... See more

Company replied


Company details

  1. #15 of 20 best companies in Gym
  2. #9 of 11 best companies in Fitness centre

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

4.0

Great

TrustScore 4 out of 5

68k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(67,665)

4,755 reviews in the last 12 months

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Rated 5 out of 5 stars

Russell Tickner - Personal Trainer

Whilst I’m used to a gym environment, considering using a personal trainer was initially a little daunting as I was concerned as to whether the exercises given to me would reflect my age (nearly 66) and experience. Russell has a wealth of knowledge in exercise and fitness and treats each person as an individual taking account of their age, experience and current level of fitness. I was asked about any ailments or issues that I had when I started my sessions and he tailors the sessions to take account of these things. He’s calm and considerate throughout the sessions and extremely encouraging. I would 100% recommend Russell to anyone wanting to improve their fitness and mobility.

24 September 2026
Unprompted review
Rated 1 out of 5 stars

HORRENDOUS

Worst so called company to deal with!! Emails never answered, impossible to speak to a human!! Next step I'm contacting trading standards.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

First time in a gym in years

Hi . I went to PureGym in keighley for the first time in years and I was surprised with the lovely welcome I got I was a little nervous because i hadn’t been to a gym in almost 15years the guys there were amazing so friendly and didn’t judge me . It’s a great atmosphere in there . I went to another gym and It didn't feel right for me not as friendly so if you haven’t been to a gym in years and want to try it I would recommend PureGym at keighley. Thank you Daniel for all your help and his amazing team . Keep up the good work . I’m now back at the gym and not feeling nervous about walking in anymore .

18 September 2026
Unprompted review
Rated 5 out of 5 stars

I like PureGym

The gym isn’t the most specialised gym in the world but it sure has great customer service great return on the price you pay, for a regular person it’s a great place to workout

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Lovely gym

Lovely gym, lovely staff. Vending machines are always stocked and equipment always put away by staff if members don't do so themselves

28 September 2026
Unprompted review
Rated 1 out of 5 stars

App won't launch, support keep saying it's fixed.

The android app crashes on launch, and has done for over 2 months. I keep reporting it to member support who say they've "passed it onto the App Team" every time but nothing changes after they release updates. I tried again today and they said it was "fixed" - obviously not because the app won't launch.

Considering they're pushing functionality from the website to the app (like the QR codes to get into the gym are app only) the support for the app is shocking. I'm not the only one judging by the app store reviews.

Really fed up with it, and fully expecting a copy and paste response telling me to contact member services - ignoring the fact that I already have done several times and me sending you the same info and screenshots again isn't going to help!

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Great so far x

Adela was knowledgeable and she was so lovely and understanding . She made me feel very comfortable straight away x

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Great gym

Great gym, friendly staff, welcoming environment. Would recommend

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Top Gym!

The Warrington C, club is probs one the best ive used.
Always impecably clean.
Weights in the right places.

Staff are approachable, and friendly.

Atmosphere is spot on also.

Great Job Team!

28 September 2026
Unprompted review
Rated 5 out of 5 stars

PureGym Bournemouth....

PureGym Bournemouth....I'm very happy with this gym, the equipment, location the staff and especially my trainer Russell Tickner. He has been helping me build strength as well as helping me getting into running. Russell is very knowledgeable, understanding and patient. He helps me want to push myself toward my (our) goals. I have much more confidence. I look forward to our sessions.

25 September 2026
Unprompted review

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