Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Review summary
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Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more
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Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and... See more
Company details
- #14 of 18 best companies in Gym
- #10 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Its a great gym
Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show me better form on free weights etc. Regards Jamie
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Jamie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great training
Great training, very attentive and helpful staff as well as a manager who goes the extra distance for the members. Very good and enjoyable group classes with instructors who get you motivated.
14 July 2026
Unprompted review
Reply from PureGym UK
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It's a nice looking gym
It's a nice looking gym, lots of modern equipment, vending machines and it wasn't busy. Good experience.
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Nicholas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very nice very good
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Khaled. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Fabulous gym
The gym is lovely and clean. Great equipment. Ladies only area and fabulous staff.
What more could you ask for!
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Alison- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Reply from PureGym UK
Hi Louise- Thanks for taking the time to leave this review, we're thrilled to see this is 5 stars! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Your feedback means a lot and we look forward to seeing you again soon at the gym! Thanks, PureGym
Trainers are very friendly and…
Trainers are very friendly and encouraging, really help with technique and push me to increase my strength and fitness
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Natalie- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Because I have the best pt such a…
Because I have the best pt such a lovely girl and the other staff are nice as well.
13 July 2026
Unprompted review
Reply from PureGym UK
Hi Mandy- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Good gym good staff lots of equpiment
13 July 2026
Unprompted review
Reply from PureGym UK
Hi Michael- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Reply from PureGym UK
Hi Mavis- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Got a parking on a bank holiday outside the gym customers should be informed there's no parking on the website
Good gym but no parking which is very poor
20 September 2025
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Information regarding parking at any of our clubs is available on the home page of the club, on the PureGym website. Any parking information whether there is parking on site, or nearby, will be clearly outlined here. There is also signage in the gym, to make members aware of the parking procedures. If you would like to discuss this further, please contact the Gym Manager directly and they'll be happy to assist with this. Thanks, PureGym
The vibrant staff
The vibrant staff
Am in love with the staff
They bring a unique perosnal dimension to the gym
Full of Energy & Enthusiasm
They get me fired up
13 July 2026
Unprompted review
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Liams client Emily is a machine
Liams client Emily is a machine! Great work from the PT's here!
13 July 2026
Unprompted review
Reply from PureGym UK
Hi Liam. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and we'll make sure this feedback will not go unnoticed by the Gym Manager. We hope you continue to enjoy using the gym overall! Thanks, PureGym
Cheap and cheerful
It’s pretty good for a cheap gym. I really enjoy the wide range of equipment they have in each one.
Only complaint is QR codes please instead of long number codes!
18 November 2025
Reply from PureGym UK
Hi Megan- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Looking forward to seeing you back soon! Thanks, PureGym
First session
Entry was simple and we had booked the induction that was great .. felt really welcome Thanks to Megan
13 July 2026
Unprompted review
Reply from PureGym UK
Hi David- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We're great to hear how simple accessing the gym was as this is exactly what we strive for. We look forward to seeing you again soon at the gym and supporting your health and fitness goals! Thanks, PureGym
Reply from PureGym UK
Hi Thomas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
The Helsingør Nightmare with PureGym
The Helsingør Nightmare with PureGym: Fired, banned, and threatened for speaking the truth.
I love the gym and the staff in general, and I actually think PureGym is fantastic. Just not their management.
When a billion-dollar corporation makes grave errors and commits illegal acts, you expect them to clean up their mess. At PureGym, the strategy has been different. When caught abusing their power, they invent new accusations, ignore actual evidence, and send a lawyer to threaten the individual into silence.
Scope of the case: 10 months + approx. 100-150 inquiries.
September 5, 2025: Following direct instructions from my District Manager, I submit a written report regarding illegal conditions at the workplace. I never received a reply.
September 9, 2025: I receive my termination via a private text message—sent directly by the exact same Club Manager whom my criticism concerned.
The Regional Manager initiates an investigation into the matter, but no investigation is conducted, and PureGym closes the case.
November 4, 2025: In direct retaliation once again, I suddenly receive an email issuing a 2-year ban as a member—again without any prior dialogue or justification. PureGym’s own log data shows that the last time I visited the gym was November 1. Again, PureGym fails to respond despite the evidence.
November 17, 2025: PureGym’s Regional Manager and the external trainee attorney reject the whistleblower aspect of my case and make serious allegations regarding my behavior. It is claimed that I used the wrong channel. This is an official lie. PureGym’s own policy states that the immediate manager is the correct channel and that one can report without fear of retaliation. The exact opposite has happened by firing and banning me, and then claiming it was the wrong channel by circumventing the reversed burden of proof.
January 19, 2026: Whistleblowerordninger AAB merely forwards the response from PureGym and investigates nothing, as they act solely as an intermediary. This means that the channel responsible for ensuring an investigation is, in reality, PureGym assessing itself.
Furthermore, PureGym rejects my data access request (aktindsigt) and states in black and white that they do not possess any documentation. It is therefore utterly mind-boggling that they uphold such severe decisions. They write that there are complaints from multiple members but refuse to show them to me when I ask, choosing instead to escalate the situation.
June 10, 2026: ''The Public Lie and Threat''
Following pressure on Trustpilot, PureGym writes after 10 months that they will now reassess my case. I hear nothing for over a month, and finally, I receive a response: One where I am directly threatened with lawsuits and damages if I publish the content—which I am doing now.
The core of the matter: I worked and acted in good faith, reporting conditions as instructed by management.
In return, I was punished with termination and a ban, along with a continuous cover-up of the case, as well as threats and allegations that never occurred. For nearly a year, I have requested documentation across all emails, and not once has PureGym presented even a shadow of evidence. The reported manager at the time has subsequently been fired from the gym.
The central questions I demand answers to, which PureGym evades answering:
How can PureGym justify a termination and a two-year ban by citing behavior and complaints, when the company’s own HR Director states in writing that not a single internal note or record exists regarding the matter?
Why is the whistleblower aspect rejected by claiming I used the wrong channel, when the corporation’s own policies explicitly describe the "immediate manager" as the correct initial reporting channel?
How can PureGym maintain a ban based on allegations from November 4, when their own central IT and data team's log files document in black and white that I have not even been in the gym since November 1?
Why do you guarantee reporting "without fear of retaliation" when you fire me 4 days after I speak up, and ban me shortly after?
Why do you publicly promise a "reassessment" on Trustpilot, when the truth is that you are investigating yourselves, and you subsequently let the reassessment fall completely flat only to respond with threats?
Do you honestly think this has been handled correctly with reference to standard practice and proper case management?
I demand the immediate withdrawal of my ban. I refuse to accept that a billion-dollar corporation's only answer to a solution is expensive lawyers and lawsuits to fix its problem. I demand that PureGym resolves this immediately in a fair and humane manner.
Nicolaj
12 July 2026
Unprompted review
Reply from PureGym UK
Hi Thomas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Friendly atmosphere and friendly staff
Friendly atmosphere and friendly staff. Variety of classes especially at weekends. Reasonable prices and flexible subscriptions to suit everybody.
12 July 2026
Unprompted review
Reply from PureGym UK
Hi Kerry- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym! We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. We're glad to hear you enjoy using the gym overall and we look forward to seeing you again soon! Thanks, PureGym
Reply from PureGym UK
Hi Zishan- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Looking forward to seeing you back soon! Thanks, PureGym
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