Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more
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Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and... See more
Company details
- #14 of 18 best companies in Gym
- #10 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67k reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Friendly atmosphere and friendly staff
Friendly atmosphere and friendly staff. Variety of classes especially at weekends. Reasonable prices and flexible subscriptions to suit everybody.
12 July 2026
Unprompted review
Reply from PureGym UK
Hi Kerry- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym! We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. We're glad to hear you enjoy using the gym overall and we look forward to seeing you again soon! Thanks, PureGym
Reply from PureGym UK
Hi Zishan- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Looking forward to seeing you back soon! Thanks, PureGym
Kelly has the best class and he is the…
Kelly has the best class and he is the trainer and very friendly and happy to work with him
12 July 2026
Unprompted review
Reply from PureGym UK
Hi Rodica. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Im login in to buy a day pass.
Im login in to buy a day pass.. you have already an account they say as if it a bad thing and won't let me do the booking.. contact customer service they say.. they never answer. Trying to buy a day pass without login in..is not working.. useless.
12 July 2026
Unprompted review
Reply from PureGym UK
Hi Antonios- Thank you for taking the time to leave this review, we're sorry to see it's 2 stars. We strive to provide the best service possible, and your feedback is important to us. We're sorry that you have not received a response previously. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Please be assured that our team are working hard to get through all messages and ensure your concerns are addressed as soon as possible. We apologise for any inconvenience you have experienced whilst trying to purchase a day pass, and we hope to resolve this matter promptly. Thanks, PureGym
Just a good place to train.
12 July 2026
Unprompted review
Reply from PureGym UK
Hi Anthony. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we can't wait to see you back in the gym soon! Thanks, PureGym
Useless customer service
PureGym's basic offering is a fine, straightforward gym. The equipment range is reasonably good, and although the gyms get busy at times, I've found it fairly ok to find times I can train.
I'm very disappointed, though, with the Plus membership. I've been paying extra to have access to other gyms. Another gym I've used before suddenly dropped out of the tier I'm allowed to use, without warning. That really disrupted my day, having gone out of my way to visit it. It feels like a classic bait and switch: I've been paying for an add-on that was no longer any use.
Customer service was useless on this. First off I was talking to a robot. I waited nearly 36 hours for a human response, then the person ended the chat immediately because I didn't respond within 10 minutes.
Needless to say, I won't be continuing the plus part of the subscription - just as soon as I can persuade customer service to respond to my request to downgrade (the chat seems to have gone dead at the moment). And frankly I can't wait till I live closer to another gym and can forget about the customer service mess that is PureGym.
11 July 2026
Unprompted review
Reply from PureGym UK
Hi Andrew, thanks for leaving us this review. We are sorry to see this is 2 stars.
We are also sorry to hear of the issues you have been experiencing with your membership.
If a gym that is included in your plus membership goes up in price to more than what your membership covers then we're afraid it will fall out of that bracket. To continue using the gym you would need to further upgrade to continue accessing that gym.
If you could please drop our team an email at purehelp@pureegym.com, they will be happy to take a look at your account and advise further.
We apologise for any inconvenience.
Thanks, PureGym
Friendly staff
Friendly staff, new and modern equipment, plenty of work out spaces, most importantly have women only working out space which is much more comfortable
7 October 2025
Reply from PureGym UK
Hi Harleen- Thanks for taking the time to leave this review, we're thrilled to see it's 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Their app is overly cluttered and…
Their app is overly cluttered and useless, gym isnt great in and of itself
Sign up process is utter nonsense, you're a gym and I had to mess around just to get an active account AND the app STILL is saying inactive even after taking my money/DD set up
Im already cancelling after my first visit back after binning you off last year, from the moment I hit the door and remember all your processes to get in, how messy/clunky the app is.. cant wait to never be across the door again.
11 July 2026
Unprompted review
Reply from PureGym UK
Hi Ash, thanks for taking the time to leave this review. We greatly value and appreciate all member feedback and we thank you for sharing your concerns with the accessibility of our app. We absolutely want to hear from you and all our customers because a positive customer experience is what we strive for, in the gym and online! We’ll look further into this, but for now, please feel free to contact our team at member.services@puregym.com who will be happy to discuss this further with you. We wish you all the best with your future health and fitness goals, and if there is anything we can assist with in the meantime, please do not hesitate to let us know! Thanks, PureGym
i have used PureGym for 8mths
i have used PureGym for 8mths, my experience has been nothing but positive, the equipment is maintained well, occasionally a piece may be out of order ,but it seems to be repaired quickly.
The general atmosphere in the gym is clean and friendly, with many diverse people there of many different abilities and ages,
i have used a few of the on-line classes, they are very clear in there instructions and aims.
I visit the gym in the early hours and have limited contact with the staff, and they seem friendly,
21 September 2025
Reply from PureGym UK
Hi- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and have been loving the online classes we offer on our app so far! If there is anything we can assist with, please do not hesitate to reach out to the Gym Manager directly, or our support team at member.services@puregym.com and they'll be happy to answer any queries you may have! We hope to see you back in the gym soon to continue to support your health and fitness goals! Thanks, PureGym
I cancelled my gym membership today…
I cancelled my gym membership today because the gym is consistently overcrowded. Many young people come to the gym only to sit on their phones, even when there isn't enough equipment available for others to use.
There are not enough cable machines, and they are constantly occupied, so I rarely get the chance to use them.
The car park is also limited to 2.5 hours. They have recently introduced new signs stating that even if you register your car, you are not allowed to stay beyond the time limit.
To make matters worse, there has been no hot water in the showers for over a month, so unless you enjoy showering in freezing cold water, it's very unpleasant.
Overall, I no longer feel that the gym provides good value for the membership fee, which is why I decided to cancel my membership.
11 July 2026
Unprompted review
Reply from PureGym UK
Hi Basam- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
We're afraid we are unable to monitor the usage of phones in our gym however where possible, we ask that members share equipment between sets, to ensure that all members are able to get the most out of their workout. Although sometimes this isn't possible, we do ask that other members are taken into consideration when taking breaks between sets.
Any issues regarding the facilities on site, we do ask that members report it to staff on site as soon as they can so this can be investigated further. Our team love being able to help and chat to members when given the opportunity to do so and would love to hear from you to discuss this further.
We always appreciate and take on board member feedback and we are sorry that you are looking to cancel. We wish you all the best with your future health and fitness goals moving forward. Thanks, PureGym
Reply from PureGym UK
Hi Chris- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
TERRIBLE NEVER GO HERE
They change the subscription cancellation process to ensure they can charge you extra. They make it FOR NO LOGICAL REASON that you must stop direct debit 4 days before your next payment, and they altered the day of payment from the 14th of the next month to the 13th of the next month for me (June to July). Stopping me from being able to cancel my direct debit. Terrible, awful company. The frontrunners of those companies that suck at letting you cancel subscription.
10 July 2026
Unprompted review
Reply from PureGym UK
Hi- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Members are able to cancel their memberships anytime via the PureGym app or website, on the members area. As mentioned in our terms conditions, cancellations must be actioned 4 working days before the next payment is due, which excludes weekends and bank holidays: https://www.puregym.com/help-centre/freezing-or-ending/how-do-i-cancel-my-direct-debit-monthly-membership/. This is so your bank can be notified not to request any upcoming payments and process this request on their side. You can also cancel your Direct Debit at least 4 working day before the payment is due to be taken. Once your bank notify us of this, it will begin the cancellation process and no further payments will be requested. If you wish to discuss the cancellation process and raise any concerns with our team, please email them at member.services@purgeym.com and they will be happy to look into this for you. Members can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure all concerns are addressed as soon as possible. Thanks, PureGym
Been a member for over 10 years
Been a member for over 10 years, and never really had an issue the equipment was plentiful, it was relatively tidy, suffers will weights being left out and some inconsiderate with slamming weights down etc, which isn't the gym's fault. I even continued to pay my membership as opposed to freezing it during Lockdown.
However I always judge a company on when things do not go right and in this instance Pure Enfield lost all credibility for me. I was contacted by someone called Ian on Wednesday who advised that my account had been suspended, due to someone using my Pin, to be clear I have never willinging shared my Pin in fact I have a key fob for entrance, but rather than do what civilised people do and speak to the member and discuss the matter my account was suspended. I responded to the email and received no response, I tried emailing the gym directly an additional 2 times with no response I then messaged the members email address who responded that I needed to contact the gym directly who would be happy to help, really??
Anyway be mindful of the lack of customer service and support should you need it. Will be going elsewhere now
7 July 2026
Unprompted review
Reply from PureGym UK
Hi Jason, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear of the issues you have been experiencing and how this has been handled so far. Could you please email our complaint's team at purehelp@puregym.com and they will be happy to take a further look into this for you.
We apologise for any inconvenienced caused and we hope we can assist you with finding the best resolution.
Thanks, PureGym
Avoid at all costs
They are taking the micky now. The gym in Leicester city is an absolute shambles. Dirty facilities and litter is often left around the gym and even in the showers. There is mould. It’s full of kids who leave it in a state and the staff don’t care. They just sit on their phones.
Paying for the plus membership is pointless because the water machine never works. Then they email you saying that their gym in Thurmaston (Leicester) is no longer accessible with the multi gym membership even though that is the whole point of paying more. I would avoid and go with someone else that has standards. It is only getting progressively worse and they have the cheek to charge you more, take away the ability to access multiple puregyms even when you pay for that access along with having disgustingly poorly run facilities. Avoid at all costs and go somewhere else.
10 July 2026
Unprompted review
Reply from PureGym UK
Hi Adam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
BULLY PT @ CHEETHAM HILL BRANCH
After being a loyal member of PureGym for 10 years, I've had to leave because of targeted harassment by a female personal trainer & failure of duty of care by management at this gym.
I told this PT I thought she had lost weight but she took offence to this compliment & started screaming at me while I was stood outside my shower stall. She blocked my path & cornered me, mocked my voice & mannerisms & aggressively pinched her own stomach to shame my body.
I kept telling her I meant it as a compliment & repeatedly said sorry but she didn't leave me alone. She started shouting lies accusing me of always commenting on her body even though I've only had "hi and bye” & very limited interactions. I had to remind her that she is a PT & she screamed, "What has my job got to do with it?”
That response right there says everything about who she is. Its clear she is operating from a very dark place. People in her job role should never behave like this esp over a compliment. Usually when someone says sorry, a mentally stable person would accept the apology & walk away.
Another girl came up behind her to ask me if I was ok & this PT got so scared & only left me alone once this girl intervened. She did this to me because she thought we were alone. When this witness was speaking to me this PT was walking around in the changing rooms still saying stuff about me & giving me the death stare as I was drying my hair. I have good intentions & would never hurt anyone, so I cant imagine what she would do to someone who has bad intent.
When I told her she lost weight she said “its better than putting it on”. So she is shaming the very people who come to her for help. She made it out as though what I said was the most cruel thing someone can ever say. But now I know it was because she got caught doing a bad thing & needed to get herself out of it by being the victim to the managers.
I seriously feel like if that witness didn't come up this PT would have actually physically hurt me because the more I was saying sorry the angrier she got & she seemed like she was getting out of control. I was about to have a panic attack & wanted to start crying because of how much distress she was causing me.
I cant believe this is the reaction I got just because I told a PT she has lost weight. We look up & admire those who are in job roles like that because we want to look like that too. It was a harmless compliment but she found an issue in it, which says everything about who she is & how she works.
Even when I came in the time after this incident she was giving me evil looks & sent her PT boyfriend to come & eavesdrop on a convo between me & another PT who warned me that they keep a distance from her because of how toxic & volatile she is & that she does this to female PTs too but is good with the male staff. She also has a history of doing this at the Bury New Road branch which is why they had to move her here. When this bully PT saw me talking to this other PT she suddenly began being very friendly & laughing w/ this PT as a tactic to find out what I had said.
She is in a job role like this yet struggles to regulate herself when someone means well. People use the gym for mental health reasons yet she could do this to someone whose mental health is very bad or those who pay her for help & she is fat shaming & having screaming matches with them when no one is around to witness her true colours.
I have had amazing experiences with Tita & Cara. Aiysha & Effy are always super smiley & Jade has been helpful too.
But the last time someone has done this to me was in high school. I feel I need to warn future victims since people like this always have them especially because she has been given the green light for her behaviour so I wouldn’t be surprised if she does this again.
PureGym advocates the whole safe space but have a staff who is doing this to paying members & what makes it worse is that those who should be doing something about it couldn't care less. This gym is a dangerous place because they are making up lies to cover her up. To make it worse the gym didn't bother to ask the witness her side of the story.
The safe space manager told me she is not a PT (its an excuse to allow her to get away with this) but she is on the Cheetham hill instagram & her name is displayed on the PT boards in the gym. The main manager at this branch (not Alex) actually told me she is very good to him (trying to invalidate me) & that I should move elsewhere. Both of these managers could have done alot more but didn’t so it feels like a form of prejudice for people protecting their own
This is scary because she is clearly saying or doing something that is allowing her to get away with such extreme behaviours esp because there is a history of her doing this at another branch. She is a bully. The people who are letting her get away with this are bullies. Treating people like this when your in work is disgusting.
To whoever reads this, please be careful <3
1 January 2026
Unprompted review
Happy returner!
Understood my requirements as a returning member, responded promptly and efficiently
10 July 2026
Unprompted review
Reply from PureGym UK
Hi- Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback on your experience with our team and we're proud to have such dedicated staff. We look forward to supporting your health and fitness goals moving forward and for you to be a part of the PureGym community! See you back in the gym soon! Thanks, PureGym
I would recommend Pure Gym Haywards…
I would recommend Pure Gym Haywards Heath because it is simply the best
10 July 2026
Unprompted review
Reply from PureGym UK
Hi- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout! We are really happy to hear you enjoy using the gym overall and would recommend us to others! Thanks, PureGym
Friendly helpful staff make you feel…
Friendly, helpful staff, make you feel welcome. Great range of gym equipment everyone should be able to achieve their personal fitness goals.
10 July 2026
Unprompted review
Reply from PureGym UK
Hi Tony- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Another excellent class at lunch time
Another excellent class at lunch time, 3rd this week. worked so hard, every class is different and I just love the variety of circuits, works every part of the body and the finisher at the end today was tough.
10 July 2026
Unprompted review
Reply from PureGym UK
Hi Michelle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership! It’s great to hear you enjoyed your recent class and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Reply from PureGym UK
Hi Mehmet- Thanks for taking the time to leave this review. We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve!
We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or you can contact Member Services at member.services@puregym.com. All feedback will be taken into consideration for future updates and improvements! Thanks, PureGym
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