PureGym UK Reviews 

67,366
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 5,732 reviews, reviewers had a great experience with this company. Members consistently praise the exceptional team of trainers who create a welcoming, inclusive, and highly motivating atmosphere throughout every fitness class. Visitors frequently mention how clean and well maintained the workout spaces are, offering plenty of diverse equipment options suitable for all ages and abilities. However, some customers also noted issues with poor air conditioning, explaining that the training areas become extremely hot and uncomfortable during the summer months. Additionally, a few people experienced frustration regarding equipment availability, mentioning long waits, crowded venues, and members occupying machines for too long without exercising.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as welcoming, friendly, and always... See more

User experience

Consumers find user experience to be positive, highlighting a welcoming atmosphere, friendly staff, and great... See more

Facilities

People report ambiguous experiences with facilities, highlighting both positive and negative aspects. While... See more

Subscription

Reviewers mention ambiguous feedback about subscription terms. On one hand, several consumers appreciate the... See more

Location

Users describe ambiguous experiences regarding location, mentioning visits and memberships across various... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more

Company replied

Rated 5 out of 5 stars

Amazing gym great community v friendly made friends of all ages incredible Class schedule above beyond any other gym with v experienced coaches and manager jamie goes all out covering classes when... See more

Company replied

Rated 5 out of 5 stars

I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more

Company replied

Rated 5 out of 5 stars

Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more

Company replied


Company details

  1. #14 of 20 best companies in Gym
  2. #9 of 11 best companies in Fitness centre

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

4.0

Great

TrustScore 4 out of 5

67k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(67,366)

5,314 reviews in the last 12 months

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Rated 5 out of 5 stars

Pure Gym Washington - excellent experience

Everything about the gym is first class.....ranging from the equipment and facilities...to all members of staff...who are extremely welcoming and always available to give assistance if required. The numerous items of gym equipment are always well maintained by staff and the changing room & shower facilities are all kept clean and in good working order.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Thanku sean

Thanku Sean for great strength class, he is good teacher, just be himself, onwards and upwards

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Irresponsible manager/ extremely loud music

. Pure gym Hunslet/ Leeds
. The extremely loud music being played in the gym.
. The lack of response from the gym manager Paul Smart.
. He is always on his mobile. Once, I wanted to report a safety issue to him but he looked at me like I am a criminal. At the end, I had to get his attention by saying if you do not look at this problem and something happened to me, I will defiantly sue you and your company. And then, he nodded to one of his colleagues to see what the problem was and went back to his phone. :)
. The level of music has become completely unacceptable by one of the coaches, Jurij Belik who does the training with his personal clients in a separate area but attached to the main area. He turns the music volume completely unacceptable loud. One time I asked him to turn it a little bit down, he claimed that he is with his clients and can not do that. The other day, I had a panic attack and started to cry and I could not be able to breath because of horrible loud music.
. While the manager was on his hone somewhere, thanks to the coach Ray Morrison to come and help me by performing the first aid for showing me how to keep deep breathing and pass the attack.
. After that, I had to head home without finishing my day plan.
. I plan my day and drive to this gym but now, I am so terrified about what will happened if I go to do my exercises as I really do not know who takes responsibility of making this gym as a safe place to join practising.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

I love PureGym Kendal

I love the gym, the facilities, it is always clean and tidy and the team are always friendly. Jess is fantastic she is knowledgeable and very approachable

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Friendly staff, great price

Brilliant gym, price is great vs other alternatives. New machines, great choice of classes at all time & friendly staff who are always there to help.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Great gym

Great gym - loads of equipment, clean, cool and a lovely atmosphere. Changing rooms clean and spacious. I always say this, but I feel so relaxed in there, have felt self conscious/intimidated in other gyms but that’s definitely not the case at PureGym 😊

15 August 2026
Unprompted review
Rated 5 out of 5 stars

really enjoyed my workout session at…

really enjoyed my workout session at PureGym. I was pleased to find that all the equipment I needed was available throughout my visit, which made the session really enjoyable. I also tried the shower facilities for the first time and was pleasantly surprised—they were much better than I expected. Overall, a great experience! Dalston site.

13 August 2026
Unprompted review
Rated 3 out of 5 stars

Equipment is good , 50% rubbish users

Equipment is good , layout is fine idiots leave their weights everywhere and cant be bothered to put them away , and the numpties on their mobile phones does my head in sitting on machines and benches, put some signs up..put weights away and turn off your mobiles..gym sharks or phone sharks..gonna start having a pop at some if these numpties..

14 August 2026
Unprompted review

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