Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having been with Pure Gym at Park Royal for ohhhh so many years and seen a lot of changes I write because I believe they are finally listening to us ... the clients!! I love the pump, circuits and cor... See more
Company replied
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more
Company replied
Firstly the staff always make you feel welcome. Professional throughout with underpinning knowledge. Not only do they look the part, Great to see the staff practice what they preach. Good range of equ... See more
Company replied
Company details
- #14 of 20 best companies in Gym
- #9 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Coming and going is a concept to a T…vat and yes l am you.
Coming and going is a concept to a T staff are very well informed think before as director and directors arm up staff are the two legs arms you need to still the sunshine your still my first direct year l staged l can now bring it on. As good morning radio film.
10 October 2025
I ran into difficulties during…
I ran into difficulties during registration, and Alexandra helped me resolve the health declaration issue with great care.
18 August 2026
Unprompted review
Much improved gym since I was last a…
Much improved gym since I was last a member. Trainers are engaged and adapting to different fitness levels.The look and feel of gym much brighter clean . Much improved
18 August 2026
Unprompted review
Great and comfy gym
12 August 2026
Unprompted review
Always enjoy this GLC class
Always enjoy this GLC class
Only 30 mins but a lot packed in!!
Staff are friendly & knowledgeable
Gym is always clean
Temperature can be a little hot, especially in the studio, but getting better now it’s starting to cool down outside
17 August 2026
Unprompted review
Stiflingly humid and warm
Clean and convenient. However it is so warm in there it is getting unbearable.
I thought it was due to the heat wave (which is ridiculous anyway as they have aircon), however it is actually worse now the weather has cooled.
Gyms are recommended to between 16-18’c. This morning it was like walking. To a wall a heat and humidity.
It is stifling and humid. It is meant to be a gym not a steam room!
18 August 2026
Unprompted review
Reply from PureGym UK
Hi Charlotte, thanks for taking the time to leave us this review. We are sorry to see this is 2 stars.
With regards to the temperature in the gym, we use air conditioning units which heat the air when it drops below 17.5C, and cools the air when it goes higher than 21.5C, keeping the temperature within the gym at an acceptable level. This is regularly checked to ensure the units are operating as they should be across all of our gyms.
On occasion, we can get faults on our ventilation and AC systems which is normal. When this happens, there is a process in place to ensure we arrange for our contractors to attend, investigate and resolve the faults and return the systems back to full working order within a timely manner.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
If you still have concerns regarding the temperature's, we would advise reaching out to the Gym Manager who can take a further look into this.
Thanks, PureGym
Decent gyms but notice my gym bill is…
Decent gyms but notice my gym bill is always slightly increasing from what started out at £18 is now £23
10 September 2025
Reply from PureGym UK
Hi Kieron, thanks for taking the time to leave us this review.
Could you please email our team at member.services@puregym.com and they will be happy to take a look into your account and advise you further on the price differences.
Thanks, PureGym
PureGym Prescott is friendly welcoming…
PureGym Prescott is friendly welcoming and all the instructors know exactly what they are doing. They make you feel welcome and push you to be the best you can be..Aimee is fantastic
17 August 2026
Unprompted review
Reply from PureGym UK
Hi Lee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Pure Gym Washington - excellent experience
Everything about the gym is first class.....ranging from the equipment and facilities...to all members of staff...who are extremely welcoming and always available to give assistance if required. The numerous items of gym equipment are always well maintained by staff and the changing room & shower facilities are all kept clean and in good working order.
17 August 2026
Unprompted review
Reply from PureGym UK
Hi Gary. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Fantastic atmosphere
Fantastic atmosphere. Two great managers - Callum and Eiste are there to help
17 August 2025
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Thanku sean
Thanku Sean for great strength class, he is good teacher, just be himself, onwards and upwards
14 August 2026
Unprompted review
Reply from PureGym UK
Hi Hussa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I visited gym just to see where…
I visited gym just to see where everything was and how you gain entry. Guy on the desk was very pleasant and helpful he was a gentleman and credit to your company
17 August 2026
Unprompted review
Reply from PureGym UK
Hi Raymond. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good variety of classes good pt’s and…
Good variety of classes good pt’s and instructors and good equipment
17 March 2026
Unprompted review
Reply from PureGym UK
Hi Dumitru. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It is always clean and there is all the…
It is always clean and there is all the equipment needed . However if another Hip abduction machine can be provided as there is only one available and waiting time can be frustrating.
17 August 2026
Unprompted review
Reply from PureGym UK
Hi Omowunmi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Irresponsible manager/ extremely loud music
. Pure gym Hunslet/ Leeds
. The extremely loud music being played in the gym.
. The lack of response from the gym manager Paul Smart.
. He is always on his mobile. Once, I wanted to report a safety issue to him but he looked at me like I am a criminal. At the end, I had to get his attention by saying if you do not look at this problem and something happened to me, I will defiantly sue you and your company. And then, he nodded to one of his colleagues to see what the problem was and went back to his phone. :)
. The level of music has become completely unacceptable by one of the coaches, Jurij Belik who does the training with his personal clients in a separate area but attached to the main area. He turns the music volume completely unacceptable loud. One time I asked him to turn it a little bit down, he claimed that he is with his clients and can not do that. The other day, I had a panic attack and started to cry and I could not be able to breath because of horrible loud music.
. While the manager was on his hone somewhere, thanks to the coach Ray Morrison to come and help me by performing the first aid for showing me how to keep deep breathing and pass the attack.
. After that, I had to head home without finishing my day plan.
. I plan my day and drive to this gym but now, I am so terrified about what will happened if I go to do my exercises as I really do not know who takes responsibility of making this gym as a safe place to join practising.
16 August 2026
Unprompted review
Reply from PureGym UK
Hi Mastaneh, thanks for taking the time to leave us this review. We are sorry to see this is 1 star.
We are sorry to hear of your experience whilst visiting one of our gyms.
We would advise emailing our team at member.services@puregym.com. They can do a full investigation into the points you have raised and speak with the Gym Manager on your behalf. They will be able to advise and assist you further.
We apologise for any inconvenience caused.
Thanks, PureGym
I love PureGym Kendal
I love the gym, the facilities, it is always clean and tidy and the team are always friendly. Jess is fantastic she is knowledgeable and very approachable
16 August 2026
Unprompted review
Reply from PureGym UK
Hi Suzanne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Equipment
Equipment, staff, hygiene, customer service, whole package quaility.
10 August 2026
Unprompted review
Reply from PureGym UK
Hi Christopher. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Friendly, knowledgeable staff; great choice of equipment, clean and well maintained.
Clean, excellent choice of equipment, extremely knowledgeable and helpful staff.
16 August 2026
Unprompted review
Reply from PureGym UK
Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Quiet Sunday morning
Quiet Sunday morning, all equipment in order, everything clean and tidy , clearly well run
16 August 2026
Unprompted review
Reply from PureGym UK
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Friendly staff, great price
Brilliant gym, price is great vs other alternatives. New machines, great choice of classes at all time & friendly staff who are always there to help.
15 August 2026
Unprompted review
Reply from PureGym UK
Hi Josh. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.