I am afraid that Aldershot pure gym standard is very low. I tired to give the manager feedbacks but they ignored it. For an example: they said that they don’t have cleaners when I complained... See more
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Switch locationWestgate Retail & Leisure Park, GU11 1WG Aldershot, GB
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I paid for a daily pass, reasonably priced at £8.99. There was lots of equipment but a few missing items like a dips bar (only 1x fandango assisted dips machine), and the chin-up bars were all incor... See more
The gym is excellent: clean, well equipped, convenient, spacious(even enough room on a Monday evening at 6:00pm) and good value for money. Staff team seem proud and diligent; the pride taken impacts... See more
Company replied
I joined online whilst I was on the entrance of the gym on a Saturday without any staff present. Was sent a pin to access the gym entrance as soon as I completed the registration and payment. I was ve... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Aldershot Westgate Retail Park
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Westgate Retail & Leisure Park, GU11 1WG, Aldershot, United Kingdom
3.7
Average
88 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Awful standard and ignorant attitude by the branch’s managements
I am afraid that Aldershot pure gym standard is very low.
I tired to give the manager feedbacks but they ignored it.
For an example: they said that they don’t have cleaners when I complained about smelly & dirty toilets.
The clock on the wall stayed behind and at some point the battery perhaps run out.
They replied that we need a ladder.
They cancelled booked classes before starting the session and no updates were provided.
I see all these issues due to bad management.
4 July 2025
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi Atefeh, thanks for taking the time to leave this review. We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this. You can contact them at member.services@puregym.com and they will be back in touch as soon as possible to look into this further. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
I joined online whilst I was on the…
I joined online whilst I was on the entrance of the gym on a Saturday without any staff present. Was sent a pin to access the gym entrance as soon as I completed the registration and payment. I was very happy coz I didn't know that the pin would come promptly for me to enter and train the same day. Very convenient way of registering. I got a big discount on my registration.
11 October 2025
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you, and you managed to use a promotional offer! Enjoy your new membership! Thanks, PureGym
Pure gym Aldershot
Pure gym Aldershot
If you value you’re life do not use this gym
There are several members that will make you feel very uncomfortable
The problem is management don’t bother to address this issue,, I’ve now raised this with Hampshire police
Who are now looking into the bullying and insults that certain members are making
27 September 2025
Unprompted review
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi Logan - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Thanks, PureGym
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi Ali - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to use a promotional offer. Enjoy your workout sessions! Thanks, PureGym
Quick, clean and easy
Quick, clean and easy. More than met the expectations I had for joining.
3 August 2025
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi David - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We have lots of information for our members readily accessible for when and if they need it, this can all be accessed through our help centre: https://www.puregym.com/help-centre/ and there is useful information also available within the PureGym app. We hope you enjoy your new membership! Thanks, PureGym
No way in.
Not easy to join. I tried going to the gym but there's no way in without a code and no-one answered when I rang the front desk so I guess there was no-one on duty. I used the online in the end but there some sort of fob I'm meant to have and no idea where to get one.
2 June 2025
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi Chris, thanks for leaving us this review. We appreciate and value our member feedback.
We are sorry to hear of the issues you had joining. A fob is an optional purchase and not necessary to enter the gym. All members are sent an 8 digit unique code which is entered on the pads to gain entry and exit the gym. For more information, please feel free to drop our Member Services team an email or social media DM and they will be happy to advise and assist you further.
Thanks, PureGym
Easy system to manoeuvre around
Easy system to manoeuvre around. It was clear and simple.
The price was very good for the area!
19 May 2025
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi Kerry - Thanks for taking the time to leave this review! That's exactly what we aim for. We strive to make everything as easy and quick as possible for you. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Spacious and clean
27 April 2025
Unprompted review
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi Mark - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.
We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.
The gym is clean tidy and it has a good… pure gym experience.
The gym is clean tidy and it has a good atmosphere with all the equipment that I need.
6 January 2025
Unprompted review
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi there - Thank you so much for your feedback! We're glad to hear you enjoyed the range of equipment available and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Super simple joining process and the…
Super simple joining process and the App looks great!! Can’t wait to get started
4 November 2024
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi there - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.
Joining up was quick and easy.
Joining up was quick and easy.
It didn't initially give me the option to apply add-ons, so I had to go back.
Everything was fine but your changing room and shower set up, even for a budget gym is very unwelcoming. Only 1 changing cubicle? Almost see through shower glass? The shower button is horrendous. Please please consider how uncomfortable this could make a insecure new joiner and ask the higher upps about improvements. Thank you for your time.
24 September 2024
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi Sasha. Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the best experience they can get!
I'd like to assure you that we are reviewing feedback and will ensure this is addressed in club. If you have further suggestions, please approach our friendly gym staff or leave a note in the feedback box, which is regularly reviewed.
We wish you an amazing start to the beginning of your fitness journey! Thanks, PureGym.
Too small
Too small would be higher if it had more benches and smith machines but it just doesn't have the space for it
21 September 2024
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi Callum. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.
If you have any specific suggestions regarding the layout of the gym or equipment needed in club please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Not the best
I was expecting a bigger gym with more equipment available, i.e. weights area with few racks for training and not well equipped, not enough space for own exercises, not enough mirrors. Also, ventilation system to improve.
Honestly, money is not worth it. Previous gym in Guildford I paid £ 34 monthly but 3 floors and lots of equipment.
9 September 2024
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi Alessia. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.
If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Good but lacked body weight equipment
I paid for a daily pass, reasonably priced at £8.99.
There was lots of equipment but a few missing items like a dips bar (only 1x fandango assisted dips machine), and the chin-up bars were all incorporated into frames and machines which inevitably meant doing chin-ups while t-bagging the bloke doing bench press below. Other than that it is pretty good.
26 August 2024
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
We look forward to welcoming you soon! Thanks, PureGym
quite easy to use and understand.
18 July 2024
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi there! Thank you for taking the time to leave this 4 star review. It is great to hear the joining process was straightforward.
Is there anything else we could do to improve signing up for a membership? Thanks, PureGym
Good price unless you don't miss your monthly payment
Good price, the gym is always very busy which I guess you expect for a cheap gym, I have ended up paying a lot extra in charges they add if you miss a payment on time around £20 in charges over my usual payment of £30 its unreasonable to charge that much, that would be my only complaint.
4 July 2024
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi John! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
As stated in our terms and conditions, accepted upon membership commencement, we are able to charge up to £20 in admin fees, for a failed payment.
We are notified by the bank when a payment has failed; we then notify the member via email. In the email, we state that for a very limited time, we do give the option to make a payment using a debit or credit card for:
• Instalment Amount
• Administration Fee £ 5.00
This can be done via the members area of our website https://www.puregym.com/members/ with your email address and PIN number. By using this facility, members will not incur the Resubmission fee of £15.00.
Additionally, we do have a dedicated Member Services Team on hand to respond to members if they need any help.
We do hope this does not deter you from the club, and hope you enjoy your time with us! Thanks PureGym
Was good when I joined way back .. but ..
Was good when I joined way back. But it just feels like cut backs now. There is no longer any WiFi and for weeks I have been using data on my phone. And it used to be that when equipment broke it was repaired quickly. Now it takes quite a while to get repaired. The free drinks as part of a premium membership is now rationed.
29 June 2024
Unprompted review
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi Matthew. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
If you have any concerns about equipment, please notify staff on site as soon as you can.
Each use of the Yanga machine gives 500ml of water, and can be used multiple times on your visit. Your PureGym pin just needs 20 minutes to reset in between.
We would like to assure you that we are reviewing feedback and will ensure that all points raised are addressed in club. Thanks, PureGym
Nice clean gym
Nice clean gym, with a good astmosphere and plenty of equipment
27 June 2024
Unprompted review
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi David! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
Very helpful and really enjoy the…
Very helpful and really enjoy the classes as it is a different trainer per class and always something different. The equipment is I'm good condition and a nice variety and the team is always helpful and happy to chat.
27 June 2024
Unprompted review
Reply from PureGym UK - Aldershot Westgate Retail Park
Hi Chloe! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.
We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your classes, and your membership with us! Thanks, PureGym
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