PureGym UK - Alloa Reviews 72

TrustScore 4 out of 5

4.1

Candleriggs, FK10 1EA Alloa, GB


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Rated 5 out of 5 stars

A great, well equipped gym with secure 24 hour access means you can train/work out at a time that suits you and your schedule.

Company replied

Rated 5 out of 5 stars

Excellent gym! Great selection of equipment. Showering and changing facilities are nice and clean. Really good value for money. Best part for me is the fantastic selection of classes fro... See more

Company replied

Rated 3 out of 5 stars

No punchbag available and won’t be made available after request. No wi fi, No equipment cleaning product, background music is unreasonably loud. Not everyone on enjoys having their ears blasted out.... See more

Company replied

Rated 1 out of 5 stars

Small gym saloon and limited equipments, you have wait in queue for using them it's get worse when people are sitting on the machine and playing with their phones. The music is very load which sometim... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Alloa

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Candleriggs, FK10 1EA, Alloa, United Kingdom

4.1

Great

TrustScore 4 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Staff are excellent and the place is…

Staff are excellent and the place is spotless everyone is friendly and willing to help

23 March 2023
Unprompted review
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

This gym is brilliant and has some of…

This gym is brilliant and has some of the best training equipment available a variety of pt classes for all ranges of abilities and staff that are all extremely knowledgeable approachable and that all specialise in there own specific areas since this gym opened I have found everyone iv come across in the gym to be happy content and generally feeling good about being there
The reason iv given 4 and not 5 stars is because staff have to undertake cleaning duties on a daily basis because the company that employs the cleaners fails to send people to clean the gym and the showers are constantly dirty this takes staff away from helping people in the gym and keeping an eye on safety

4 March 2023
Unprompted review
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Jonathan. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with

Thanks, PureGym

Rated 4 out of 5 stars

Just the atmosphere is good.

Good atmosphere & good staff very good

18 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Steven. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great wee gym

Great wee gym. Staff are excellent. Classes are first class. Thanks folks, keep up the great work.

18 February 2023
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Reply from PureGym UK - Alloa

Hi Jim. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym!

Excellent gym!

Great selection of equipment.

Showering and changing facilities are nice and clean.

Really good value for money.

Best part for me is the fantastic selection of classes from the highly skilled and friendly staff. Circuits on a Tuesday is the best!

Well done to all the staff for making this an awesome gym to be a member of!

21 February 2023
Unprompted review
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Shelia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Shut it down now

17 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Euan. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this?

Thanks, PureGym

Rated 1 out of 5 stars

Only been 2 times and in that time…

Only been 2 times and in that time never seen anyone clean down equipment but to be fair I don't see any signs or wipes for clients to do so

17 February 2023
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Reply from PureGym UK - Alloa

Hi Mr S McNabney, thanks for leaving us this review. We are sorry to see this is 1 star. We appreciate and value our member feedback.

PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols to help keep our members and employees safe during the COVID-19 pandemic, however, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste. We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment.

Thanks, PureGym

Rated 4 out of 5 stars

Great equipment

Great equipment, friendly and helpful staff

18 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Still no Wi-Fi

Good gym, still no sign of Wi-Fi.

19 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi David. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym and classes

Great gym and classes. All staff are really helpful and welcoming.

19 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Tracey. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere. A mixture of young and old. Wide range of machines, weights and classes.

19 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Alison. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

First class facility plenty of space…

First class facility plenty of space and clean

19 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Teresa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Amazing gym...amazing classes..amazing…

Amazing gym...amazing classes..amazing people...amazing staff.

19 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent classes well run by…

Excellent classes well run by instructors

18 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Carole. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Love it 😍

Perfect gym, great size & equipment.
Staff are lovely too. Wish music was on when unstaffed as I hate headphones. Enjoying classes & gym 🥰

15 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Wilma. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Max effort.. total workout x

Staff are so helpful.. push you to beyond your comfort zone. Give good advice etc.

18 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Evelyn. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Friendly atmosphere

Friendly atmosphere, good selection of equipment.

18 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Arkadiusz. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym. friendly staff, a nice variety of equipment.

17 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Maciej. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Had left money in locker. Contacted them by email and confirmed that someone had found it. Collected money later that night. 5 star staff

16 February 2023
PureGym UK - Alloa logo

Reply from PureGym UK - Alloa

Hi Grant. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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