Really enjoy the classes here. Staff easy to approach and manager always greets positively and answers any questions. Can get busy but that is usual in a commercial gym, and good for the price.
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Location
Switch locationUnits 2a & 2b, Mill Lane Retail Park, GU34 2QS Hampshire, GB
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I basically live in this gym. Im in there almost every day. Its got great kit, its clean and most of the staff seem nice. I have two main qualms woth this gym. Firstly, one of the managers appears qui... See more
Company replied
AVOID!! AVOID!! AVOID!! I had a very disappointing and uncomfortable experience at PureGym Alton. I added a friend to my membership and around 30 minutes into our workout, we were approached... See more
I attend two classes a week both are friendly and instructor of each class always remembers me and greets meThe classes are constructive without pressure but encouragement to push myself as far as I f... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Alton
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Units 2a & 2b, Mill Lane Retail Park, GU34 2QS, Hampshire, United Kingdom
4.1
Great
17 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Great Gym on a budget
Really enjoy the classes here.
Staff easy to approach and manager always greets positively and answers any questions.
Can get busy but that is usual in a commercial gym, and good for the price.
10 February 2026
Unprompted review
Reply from PureGym UK - Alton
Hi Lucy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to members when given the opportunity to do so and it’s great to hear you enjoyed your recent class. Members can also use the Members Area via the PureGym app or website, to see how many people are in the gym when planning your workouts. We hope you continue to enjoy using the gym overall! Thanks, PureGym
Friendly and encouraging
I attend two classes a week both are friendly and instructor of each class always remembers me and greets meThe classes are constructive without pressure but encouragement to push myself as far as I feel comfortable
12 February 2026
Unprompted review
Reply from PureGym UK - Alton
Hi Linda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Don't forget, our app also has lots of features so that members can get the most out of their membership! It’s great to hear you enjoyed your recent class and how our PT's have had a positive impact on your fitness journey so far! We hope you continue to enjoy using the gym overall and we look forward to seeing you back in class soon! Thanks, PureGym
Great gym but minor complaints
I basically live in this gym. Im in there almost every day. Its got great kit, its clean and most of the staff seem nice. I have two main qualms woth this gym. Firstly, one of the managers appears quite rude. He literally tidies up the weights whilst people are on the machines. That may not sound like much, but when I'm on the bench press and he is tidier up the plate weights on that machine, it feels really uncomfortable- I felt like I was in his way. Secondly, and this is very minor, but when I get sweaty on the Cardio machines, I dont want to walk across the gym to the cleaning spray - not out of laziness, I'm just self conscious, especially after a hard workout. If you could put a cloth and spray on the Cardio machine side, I would use it. Other then that, great gym and really recommend. Luckily since Ive joined, they have advertising the need to register your number plate before 7am properly. I ended up with 5 parking fines because it was poorly advertised.
11 February 2026
Unprompted review
Reply from PureGym UK - Alton
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we always love being able to help and chat to our members when given the opportunity to do so! Staff on site work hard to ensure the gym is kept tidy, especially during peak hours, however we apologise for any inconvenience caused by this. If you have any concerns, it would help us if you could get in touch directly with Member Services to provide more information (such as date and time or names etc.) so that this can be looked into further. We also fully understand the importance of cleanliness within the gym and we greatly appreciate member feedback. Please be assured this will be passed through to the club, and if you have any further suggestions, please do not hesitate to speak to staff on site and they'll be happy to help! We hope to see you back in the gym soon to continue to support your health and fitness goals! Thanks, PureGym
AVOID!
AVOID!! AVOID!! AVOID!! I had a very disappointing and uncomfortable experience at PureGym Alton.
I added a friend to my membership and around 30 minutes into our workout, we were approached aggressively by someone who identified himself as the manager. Without any reasonable discussion, he accused me of conducting personal training, purely based on my appearance and physique. This accusation was completely unfounded.
His manner was extremely rude and confrontational. He stood far too close, puffing his chest out as if trying to provoke an argument, and raised his voice in front of other members. The situation felt intimidating and wholly unprofessional. I recorded the rude man who claimed to be the manger and the incident and I will be passing it to head office, despite there being no misconduct on our part.
At no point was the situation handled calmly, respectfully, or in a way you would expect from a manager representing a national gym brand. The entire interaction left both myself and my guest feeling uncomfortable and unwelcome it was his first time ever in a gym.
Based on this experience, I would strongly advise others to avoid this gym. There are far better alternatives locally, such as Everyone Active, where staff are genuinely friendly, respectful, and treat paying members properly.
5 February 2026
Unprompted review
A great variety of classes with a great…
A great variety of classes with a great team of friendly helpful and dedicated Fitness pros.
18 November 2025
Unprompted review
Reply from PureGym UK - Alton
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear this feedback on the gym team and that you enjoy the classes! Thanks, PureGym
A Great Experience
Very easy to join. The website is easy to navigate and the membership info is presented well. Also great experience with Jem when I popped into the gym. He was really helpful and part of my decision to join.
26 October 2025
Reply from PureGym UK - Alton
Hi Dawn - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Great all rounder gym
Always very clean, more than enough equipment. Equipment has stickers on as to what they are called & how to use them (thankfully!!).
Easy access out of staff hours. Have not yet found any equipment sub par or wearing out, things must be monitored a lot and replaced quickly.
Staff are welcoming on the hours I go in AM (Wed, Fri, then unmanned on Sun) and I love that Puregym support vulnerable and people with disabilities to work. Having disabilities myself this gives me joy! Always something on the board for a gym challenge to motivate. The members - very helpful, either keep themselves to themselves or smile if you’re glancing around. Such a huge range of people and never feel out of place whether I’m doing a light or heavy workout.
Wobbly arms is no excuse and everyone will help put things away. No one does seem to leave any equipment out. Everyone’s always been polite in asking about reps left on a piece of gear I’m using. Love this gym more than my home puregym. I attend 3 times a week and drag my BF along once a week thanks to the buddy system.
26 October 2025
Unprompted review
Reply from PureGym UK - Alton
Hi Natalie - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and see your positive comments on your experience. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
I was a member for while
I was a member for while, but I have to stop because I wasn’t happy because old management was not able to provide.necessary staff to used to clean the equipment I been away from the gym for 2 years, now I decided to go back, see if the place changed, now new management much better,and the equipment more organised the place now is great, the new management is great and Lindsey very helpful,the rest of staff is brilliant the pure gym I go to is sealand road in chester
23 September 2025
Reply from PureGym UK - Alton
Hi Valentina - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and see your positive comments for the team! Thanks, PureGym
PURE GYM 10/10
Absolutely delighted with my experience. I’m just visiting for a month from Canada and needed to find a gym nearby where I’m staying so walked to Pure Gym Alton and met Lucy who works there. She was so lovely and just helpful and kind and even took the time to set me up on line cuz I’m terrible w online stuff. Very impressed with the facility as well and the cleanliness.
18 September 2025
Reply from PureGym UK - Alton
Hi Karen - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and hope you enjoy your workouts with us! Thanks, PureGym
Same PIN
I had to cancel my gym membership at Camberley to rejoin with MyVitality. I was very pleased that I have the same PIN.
Now I no longer live in Camberley, my nearest gym is Alton or Aldershot. I visited the Alton gym today and was welcomed by a very lovely lady called Ali. I was quite dissapointed by the lack of equipment and facilities in Alton. i appreciate this gym is new, so I hope it improves over time. I was previously at Camberley which has significantly more equipment and much better changing/showering facilities despite it being around the same size as Alton. As I now have multi-gym membership, I will at least be able to use Camberley from time to time. Aldershot seems to have better changing facilities than Alton, but Camberley is nicer than either in my opinion.
15 May 2025
Reply from PureGym UK - Alton
Hi there- Thank you for taking the time to leave this review, we always appreciate and take on board member feedback, and we are pleased to see that with your feedback on facilities this is still 5 stars. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Quick and easy!
4 April 2025
Reply from PureGym UK - Alton
Hi James! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was quick and straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Simple and Easy online joining process
Simple and Easy online joining process. It was all complete in less than 5 minutes
4 February 2025
Reply from PureGym UK - Alton
Hi Chris - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Really enjoying the gym
5 January 2025
Reply from PureGym UK - Alton
Hi Christine - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Friendly and knowledgeable staff, good atmosphere
On my induction was greeted by Ali the PT who was very helpful then Dale the manager talked me around the gym and explained a few bits I was unsure of, have been in a few times and it could possibly do with some duplicated equipment such as pec fly machine but all is clean and looked after.
6 January 2025
Reply from PureGym UK - Alton
Hi Daniel – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Easy sign up and good opening times
Easy and straight forward to sign up. Good opening times for me to fit around work time.
2 January 2025
Reply from PureGym UK - Alton
Hi Selina. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Excellent gym!
Nice, clean gym, brilliant personal trainers who listen and help and are on 'my page' in respect of achieving my goals. Staff are friendly and helpful. The gym has a nice atmosphere. The other gym in Alton - I've been there - no comparison!!
11 December 2024
Unprompted review
Reply from PureGym UK - Alton
Hi Nicola - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
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