Customer

I took out travel insurance for my son, because he was travelling to the U.S.A, where they don't have any reciprocal health agreements.

This year the policy auto renewed. Since my son is not planning to travel to the U.S.A this year, there is no requirement for the policy. However, Staysure auto renewed the policy (without my permission or consulting me). When I contacted them to ask them to cancel the auto renewal, they said they could not do that as the policy was not protecting me. As the person who set the policy up and paid for it, I apparently have no right to cancel the policy. So, I am being forced to pay for an auto renewal (that I did not sign up for) of a policy that is not required. The only way I can cancel this, is to ask my son (who is autistic), to compose and send an email themselves to Staysure asking them to cancel this auto renewal. This is a ludicrous situation. As the policy creator and bill payer, where are my rights?

Very nice, courteous guys. They went the extra mile and carried 4 very heavy fire doors up two flights of stairs for me!

Billing is not very clear. It appeared I was paying £15/month over my agreement, but I believe this is for the first partial month and the second full month. It could have been explained better n the bill

I had to cancel my gym membership at Camberley to rejoin with MyVitality. I was very pleased that I have the same PIN.
Now I no longer live in Camberley, my nearest gym is Alton or Aldershot. I visited the Alton gym today and was welcomed by a very lovely lady called Ali. I was quite dissapointed by the lack of equipment and facilities in Alton. i appreciate this gym is new, so I hope it improves over time. I was previously at Camberley which has significantly more equipment and much better changing/showering facilities despite it being around the same size as Alton. As I now have multi-gym membership, I will at least be able to use Camberley from time to time. Aldershot seems to have better changing facilities than Alton, but Camberley is nicer than either in my opinion.

I've only just set up an account, so I can't vouch for their broadband. However, I assume it will be exactly the same as NOW was since it comes down the same telephone line. I didn't select any extras, but they added Onestream Assured (First 2 months free, then £5/month) anyway. I now need to remember to cancel this before I start paying for it. The 3 stars are based putrely on this as I expect free support and no extras that I didn't select added to my bill.

Good price for insulation. The insulation arrived in good condition and on time.

The only downside was that I requested a small truck as I live up a lane with overhanging trees. The first driver refused to come up our lane. The second made it as far as next door where I had to ferry the bales in and on my car the rest of the way. Both drivers came in very large trucks

Delivered about a week late
Delivered to wrong address
Delivered half my order to correct address but didn't let me know there should have been two boxes
Had to install app to see photo of delivered package
Website Live Chat is unnavailable

Received two oil filled radiators on time and as expected. However, they make a VERY loud clanking and clicking sound when warming or cooling. My tenant has asked that I remove this heater from their flat because of the loud noises it makes. I initially thought that the brackets may be causing this as the heater expands and contracts, however, it makes the sounds whether it is on the brackets or not. I have passed the returns window so now am left with two costly radiators that I cannot use.
I left reviews on the OnBuy website for the radiator, but they never get published and stay as Pending. This is unhelpful for buyers as they won't get the info they need before making this purchase
Update 08:12:2024:
I am happy to say that the noisy radiator was replaced FOC by the vendor. Many thanks to them

OK service. Anthony tends to use 10 words when 5 or less would do. Had to correct the Sale Price on multiple occasions. Late completion cost me an extra £11k in SDLT.
I am not blaming the late completion on Setfords, but the mistakes and consequential delays were certainly a contributing factor

Good service and reached the reserve. Took a while to get the photos in the correct order, but other than that it all went like clockwork

Technician was unable to diagnose issue and did not send any info or ECU error codes to me as requested. He suspected a slipped cam chain was the issue. In my RAC portal there is no record of this incident or any info that could help me with my repairs. What is the point of the portal if not for adding useful diagnostic info?