Tons of equipment, friendly staff (well, mostly) and people who go there always seem mostly nice. Been going for a little over a year now and it's a nice place, don't think I'd go anywhere else
Company replied
Location
Switch locationHawker Siddeley Way, SP11 8BF Andover, England, GB
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See what reviewers are saying
Great gym at a great value. A very good range of kit and a very simple signing up process. I would 100% recommend taking a look, The only reason for 4 stars and not 5 is the constantly out of order To... See more
Great place, always see staff present that are polite and willing to help. Equipment is well maintained and all at a bargain price. Can’t go wrong really. Only consideration for PureGym is to maybe lo... See more
Company replied
I’ve just moved here from another gym and I’m gutted. The majority of the equipment is old, stiff and scruffy. Are there any plans to replace with new equipment? The seats on the majority of the machi... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Andover
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Hawker Siddeley Way, SP11 8BF, Andover, England, United Kingdom
3.9
Great
137 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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I am one of Puregym members for many…
I am one of Puregym members for many years now...been using it in London for many years and now in Andover since we moved here 3 years ago...
None of Puregyms that i have used don't have such a not adequate atmosphere (the background music barely can hear it or none...when are classes you can hear the instructor shouting all over the gym).
The toilet is very poor clened smelly and the soap dispenser it's broken for the entire 3 years since i start coming to this gym.
The cleaning station most of the time doesn't have liquids to spray onto the tissues in order to clean after using the equipment and the bin bag it's always overflowing.
21 December 2023
Reply from PureGym UK - Andover
Hi Alex. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Freezing showers no repair in sight
Showers have been broken (freezing) for months, never actually been hot in the ladies for the 2 years + i’ve been a member. Now sourcing an alternative gym to join as i need to get clean after training. Such a shame Puregym corporate don’t care about their clients as the staff at Andover are lovely but can’t do anything about the gym failures such as broken equipment, ablutions, wifi without some corporate authority which is never forthcoming.
6 December 2023
Unprompted review
Reply from PureGym UK - Andover
Hi Lisa, thanks for leaving us this review. We are sorry to see this is 2 stars.
We have recently made slight changes to the shower temperatures, to 33 degrees, both to control our energy usage and to reduce our carbon footprint. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities, and we would like to thank you for passing on these concerns. We would also advise raising your concerns with the Gym Manager so they can further look into this.
Thanks, PureGym
No hot water for 3 months!
No hot water for 3 months. It’s freezing outside!
29 November 2023
Unprompted review
Reply from PureGym UK - Andover
Hi Razvan, thanks for leaving us this review. We are sorry to see this is 1 star.
We have recently made slight changes to the shower temperatures, to 33 degrees, both to control our energy usage and to reduce our carbon footprint. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities, and we would like to thank you for passing on these concerns.
If you have any further concerns regarding the showers, we advise raising these with the Gym Manager.
Thanks, PureGym
Dirty
Mens changing rooms are disgusting. Holes in the wall where someone has punched it. Dirty and smell awful. The gym is really busy in peak times. I won't be renewing my membership.
22 November 2023
Unprompted review
Reply from PureGym UK - Andover
Hi Jonathan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
The overall hygiene in Andover pure gym…
The overall hygiene in Andover pure gym is very poor, there’s a strong odour that’s noticeable as soon as you walk in and especially up stairs
15 October 2023
Reply from PureGym UK - Andover
Hi Rowan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Instruction is great but it would be…
Instruction is great but it would be good to have a more varied class schedule i.e. it would be nice to have a pump class in the evening on weekdays. Also yoga or pilates would be great. Otherwise very happy.
15 October 2023
Reply from PureGym UK - Andover
Hi Anke. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Need to improve
The equipment is in good condition. Most of the time there are no towels for wiping them down. The shower have not worked for a month plus the hair dryers are in the same state.
14 October 2023
Reply from PureGym UK - Andover
Hi, thanks for leaving us this review. We are sorry to see this is 1 star.
PureGym prides itself on being able to offer state of the art fitness facilities to our members in a safe and welcoming environment. We developed industry-leading cleaning and hygiene protocols to help keep our members and employees safe during the COVID-19 pandemic, however, with the reduced risk and in line with the Government’s ending of legal restrictions, we have decided to remove self-cleaning stations in our gyms, which will also support our sustainability objectives by reducing our paper towel waste. We’re proud to say that many of the protocols implemented during lockdown, such as frequent and regular cleaning, and improvements to our air ventilation systems, will continue to be a core part of our TrainSafe Commitment.
Thanks, PureGym
Good gym but very cold showers
The gym is fully equipped and perfect for what I need. There is only 1 negative which is the showers lately have been very cold first thing in the morning…..
13 October 2023
Reply from PureGym UK - Andover
Hi Nichlas, thanks for leaving us this review. We appreciate and value our member feedback.
We have recently made slight changes to the shower temperatures, to 33 degrees, both to control our energy usage and to reduce our carbon footprint. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities, and we would like to thank you for passing on these concerns.
Thanks, PureGym
Male changing room - not fit for purpose.
Been a member for sometime now, before joining Andover gym, I did research and read the reviews of which there seemed to be only one consistent and major complaint - the male changing room facilities and primarily the showers.
The changing room constantly wreaks of urine and the showers just simply don’t work.
I’ve had ONE hot / warm shower in over 6 months while attending the gym approximately 4 times per week.
Complaining to the ever rotating staff is utterly pointless as they simply don’t want to hear it anymore as they’re simply ignored by management, of which they freely admit don’t give a toss.
Management are a disgrace, never seen any regional or above personnel visit the gym, it simply operates on a pay your money, we don’t care basis.
It’s a well supported and busy gym but the disdain of which users are treated or considered is unacceptable.
If there was a relatively similar alternative I’d be off in a shot, which is similar opinion held by the majority of users.
On the basis of the above I can only rate the gym / company 3-10.
Note.
The response below by Pure is comical, no surprise they clearly have not read my review with any seriousness.. and is as I expected.
Say what you like about your intent etc.. the reality is at Andover..THE SHOWERS DO NOT WORK AND THE CHANGING ROOMS STINKS OF URINE.
28 September 2023
Unprompted review
Reply from PureGym UK - Andover
Hi Barry, thank you for taking the time to leave this review. We are sorry that it is two stars.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed. We have recently made slight changes to the shower temperature area, looking at improving energy efficiency, and with a look to reduce our carbon footprint. Our showers are now set at a temperature of 33oC and have a flow rate of 5 litres per minute. These parameters are regularly monitored and we also have regular checks carried out on boilers and associated equipment to ensure the units are operating as they should be across all of our gyms.
The best way to pass feedback on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services.
Thanks, PureGym
Ease of access and never overcrowded
Ease of access and never overcrowded. Good car park as well.
4 July 2023
Reply from PureGym UK - Andover
Hi Kel. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Multiple class cancellations with…
Multiple class cancellations with limited notice. Poor equipment not correctly maintained. Lack of certified staff.
4 July 2023
Reply from PureGym UK - Andover
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Good but music is way too loud
4 July 2023
Reply from PureGym UK - Andover
Hi Alexis. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this.
Thanks, PureGym
Reply from PureGym UK - Andover
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Management being a disgrace
I was a member of PureGym Andover for many years. My membership was recently terminated for an incident that took place with a former friend, who happened to be a member of staff at the time, outside of the gym and not on the gym floor. That member of staff was the subject of many complaints that the management failed to pursue due to personal loyalties. Said member of staff has now been sacked, as a result of my providing evidence to back up those years of complaints and allow nowhere to hide, PureGym have today confirmed they will not revoke my own membership termination, even though that incident took place between friends outside of the gym and he now no longer being a member of staff. Utterly disgraceful and I emplore anyone thinking of joining PureGym to reconsider. This poor management goes to the very top.
3 July 2023
Unprompted review
Reply from PureGym UK - Andover
Hi Ross, thanks for leaving us this review. We are sorry to see this is 1 star.
We're afraid this is not something we are able to discuss via a review. If you wish to discuss this further, we advise reaching out to Member Services who will be happy to advise and assist you further.
Thanks, PureGym
Nice gym has a lot of equipment but it…
Nice gym has a lot of equipment but it is hot and sweaty in there as soon as you walk in needs air con, I am thinking of moving gyms because of this.
4 June 2023
Reply from PureGym UK - Andover
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
Thanks, PureGym
12 weeks of membership, consistent issues…
Been a member for 12 weeks and in that time:
- Ladies toilet hand dryer has been broken the entire time.
- Aircon is never on. The place stinks and is so hot in there now the weather is improving that it makes me feel physically sick before I’ve even started. Tonight I was dripping sweat and nauseous after 15 minutes and I’d only done gentle seated hip ab/adductions and was contemplating leaving, and that was 5pm. I can’t face the idea of going at midday on hot days.
- When staff are there they’re never at the desk. Stood waiting 15+ minutes trying to flag staff about something but in the end gave up as had too much to do to keep waiting.
- Disabled parking is in no way enforced, regularly full of non-badge users leaving wheelchair users unable to access the gym and walking disabled like myself struggling to get in/out of regular spaces.
21 May 2023
Unprompted review
Reply from PureGym UK - Andover
Hi Sezzah. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Good Gym, but can always improve
I go to Pure Gym 5/6 times a week and thoroughly enjoy the gym in Andover.
I mainly go to classes in the week and I find Ash and Vicky's are the most motivational and upbeat there! Great Music and they keep you going every second!
I do PT with Vickie at the gym also, and she is a fantastic teacher!
Things to work on:
- The parking 100% needs to be reviewed as is always chocka! Is there any spaces we can park if you are full?
- Spin bikes there is a lot in there that do not work which can be frustrating! Please can we look at this as means a lot of classes are full up with minimum people.
- The showers are FREEZING so this needs to be fixed please.
- Is there aircon? It is always super hot in there and smells horrible, with the summer coming up please can this be reviewed.
- I have also turned up a few times and my class has been cancelled but no one has emailed out...please work on this especially when you drive 40 odd minutes from work to get there!
- After loosing 6 stone I feel amazing but the scales are hit and miss often telling me I am 1ft lol.
Overall 9/10 but Pure gym just needs to fix a few bits for a 10/10 :) Would recommend
19 May 2023
Unprompted review
Reply from PureGym UK - Andover
Hi Lucie - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym, overall! We are always looking to improve our facilities; we appreciate the points raised and we’ll look into this! Thanks, PureGym
No Air Con
Good gym. But no air con as advertised always hot and sweaty in there and smells!!
14 May 2023
Unprompted review
Reply from PureGym UK - Andover
Hi Louise. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
Thanks, PureGym
Hot and stinking
Please can you sort out the air con. It absolutely stinks of sweat in the Andover gym. It is so hot and stuffy that you get a sweat on even before the class starts let alone breathing in what germs are floating around in the stale air.
Asking staff at the gym, all they say is its on and controlled by head office. Well having been a member since it opened it is not working as it should.
Please remember that there are some of us who suffer from Asthma or other breathing issues, anxiety and as such a stuffy stale smelly environment in which to workout does not help.
11 May 2023
Unprompted review
Reply from PureGym UK - Andover
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
Thanks, PureGym
Lack of action
Repeated surveys have not changed the urinals stinking, equipment out of order for months (steppers) and showers that are freezing.
19 April 2023
Reply from PureGym UK - Andover
Hi Andrew. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
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