Tons of equipment, friendly staff (well, mostly) and people who go there always seem mostly nice. Been going for a little over a year now and it's a nice place, don't think I'd go anywhere else
Company replied
Location
Switch locationHawker Siddeley Way, SP11 8BF Andover, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great gym at a great value. A very good range of kit and a very simple signing up process. I would 100% recommend taking a look, The only reason for 4 stars and not 5 is the constantly out of order To... See more
Great place, always see staff present that are polite and willing to help. Equipment is well maintained and all at a bargain price. Can’t go wrong really. Only consideration for PureGym is to maybe lo... See more
Company replied
I’ve just moved here from another gym and I’m gutted. The majority of the equipment is old, stiff and scruffy. Are there any plans to replace with new equipment? The seats on the majority of the machi... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Andover
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Hawker Siddeley Way, SP11 8BF, Andover, England, United Kingdom
3.9
Great
137 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PureGym UK - Andover
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Overall very good
Overall very good, but they really need to do something about the smell from the urinals that hits you as soon as you walk into the changing rooms.
20 April 2023
Reply from PureGym UK - Andover
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
They helped me out with what I asked…
They helped me out with what I asked and they were helpful and kind- MIKE was the guy which helped me out and i am thankful for his work 👍🏻
17 April 2023
Reply from PureGym UK - Andover
Hi M Watkins. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Andover
Hi Liz. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with.
Thanks, PureGym
Reply from PureGym UK - Andover
Hi Lesley. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
Reply from PureGym UK - Andover
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager so this can be investigated.
Thanks, PureGym.
The men's changing room is foul
The men's changing room is foul, the toilets are disgusting and the urinal's and sinks stink. Also the showers are ice cold. I've had a year off and after coming back cannot believe the state of the gym as a whole, it's was always clean and tidy before I had my break. Only keeping my membership because its 24 hours. Do better and sort the gym's cleanliness out please.
6 April 2023
Unprompted review
Reply from PureGym UK - Andover
Hi Kai. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Had a good Bootcamp and another good…
Had a good Bootcamp and another good legs bums and Tums with fiona, she always gives a good class.
Thank you Fiona
16 March 2023
Unprompted review
Reply from PureGym UK - Andover
Hi Anne-Marie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Open 24hrs is so useful and the only…
Open 24hrs is so useful and the only gym in the area open all times. Staff are also all very welcoming and lovely.
19 February 2023
Reply from PureGym UK - Andover
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Run down
I’ve just moved here from another gym and I’m gutted. The majority of the equipment is old, stiff and scruffy. Are there any plans to replace with new equipment? The seats on the majority of the machines are split and worn away, the mechanics are stiff and get stuck. The feet and leg pads are either falling or have fallen off. I’m guessing it just doesn’t get the investment as it’s a smaller gym.
2 December 2022
Unprompted review
Reply from PureGym UK - Andover
Hi Lou. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We are sorry to hear of your negative experience with PureGym and would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Andover Gym. Great gym, however….
Great gym with everything you need at anytime of the day or night. However, if you truly value your health, please do not enter the men’s toilets/showers! Quite frankly, they are disgusting & are unfit for public use. I’m fairly positive that if this was reported to H&S that this site would be closed, it’s that bad!
30 December 2022
Unprompted review
Reply from PureGym UK - Andover
Hi JLW. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to hear of your experience with PureGym and would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club where possible.
Thanks, PureGym
Good but flawed.
Loved the 24/7/365 access to a gym. Perfect for me so that's 5stars always.
Sadly, the Andover gym was... Dirty, never cleaned, paper towels were left laying around for days if not weeks.
The sanitation units (and that's a good thing) were always broken or empty!
Seems to me, that No-one is on charge of any of that, which is kind of important, certainly after the last few years.
27 November 2022
Reply from PureGym UK - Andover
Hi Martin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
on the whole not too bad
on the whole not too bad. Does look a bit scruffy and the music can be a bit too loud. the speed at which the machines are fixed could be improved, the stair climber machine has been out of action since i started going to the gym.
17 December 2022
Reply from PureGym UK - Andover
Hi Mark. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Dirty and poorly managed
The equipment is poorly maintained, with both stair masters, bikes and running machines out of order. No gym equipment has changed, there is no new machines over a 2 year period.
The worst thing about the gym is the cleanliness. It is as if the place is never cleaned. There is a thick smell of sweat in the weights area downstairs and if you have to go on your hands and knees for an exercise you get up covered in dirt. The mens changing rooms are disgusting, with black grime and filth everywhere - most notably in the showers, toilets and sink.
The only reason I come back is that it is a 24 hour gym and that you can get a relatively good training session in.
14 December 2022
Equipment is always broken
14 December 2022
Reply from PureGym UK - Andover
Hi Samantha - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
The men’s bathroom is constantly…
The men’s bathroom is constantly disgusting. Never clean. Urinal leaks and unhygienic.
1 December 2022
Reply from PureGym UK - Andover
Hi Gerard - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
No response or acknowledgment to my…
No response or acknowledgment to my previous feedback. Broken equipment and OOO changing rooms
4 December 2022
Reply from PureGym UK - Andover
Hi Vinay, thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Great gym at a great value
Great gym at a great value. A very good range of kit and a very simple signing up process. I would 100% recommend taking a look, The only reason for 4 stars and not 5 is the constantly out of order Toilet Facilities across a few months. In such a critical time for cleanliness keeping the bathroom in good order should be a high priority.
26 November 2022
Unprompted review
Definitely the pt instructor to see
Aaron is such a nice and approachable guy! I've cone across a few pt instructors that don't want to give advice if your not a client because it's not beneficial to them but Aaron is the absolute opposite, I had a single pt session with him when I first joined the gym and he put me at complete ease and comfort, told and showed me exactly how things should be done.
2 October 2022
Unprompted review
Reply from PureGym UK - Andover
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding our PT's and that you enjoy using the gym overall!
Thanks, PureGym
Had a great PT session with Aaron…
Had a great PT session with Aaron ‘coached by strong Azz’ he is welcoming and great for weight work /strengthening highly recommend!
28 September 2022
Unprompted review
Reply from PureGym UK - Andover
Hi Melissa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.