Love this Gym being and older newbie i was made to feel very welcome. All staff have been lovely always helpful. Gym is clean and all equilment actually works! PT Jennifer Day is amazing . Totally... See more
Location
Switch locationWarren Retail Park, TN24 8XH Ashford, England, GB
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See what reviewers are saying
Having taught fitness classes, worked in and managed a gym for over 23 years, I have never needed a gym membership, but I have thoroughly loved being a member at Ashford. Staff are friendly, kit is cl... See more
Company replied
The class timetable is amazing,prob the best in our area with lots of variety & classes at times to suit everyone. The instructors are not only knowledgeable but really friendly & take the time to get... See more
Company replied
Unfriendly staff,yesterday I was in the Gym in Ashford and I was leaving after my class and my phone battery died. So I couldn't scan the code and open the door.I was there literally around 19 min.a... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Ashford Warren Retail Park
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Warren Retail Park, TN24 8XH, Ashford, England, United Kingdom
4.2
Great
120 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this Gym being and older newbie i…
Love this Gym being and older newbie i was made to feel very welcome. All staff have been lovely always helpful. Gym is clean and all equilment actually works!
PT Jennifer Day is amazing .
Totally recommend this Gym .
1 February 2026
Unprompted review
It has the best functional strength…
It has the best functional strength area out of all the gyms in Ashford, and if you get it at the right time when it is not too busy, it has absolutely everything you need
19 March 2026
Unprompted review
Ashford Pure Gym is a fantastic gym
Ashford Pure Gym is a fantastic gym - great team - manager Luke very good at keeping the place clean, organised and the instructors very pro active - good standard of classes - best pure gym i think ive used
11 February 2026
Unprompted review
Reply from PureGym UK - Ashford Warren Retail Park
Hi Craig. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. We're glad to hear of this positive experience and we hope you continue to enjoy using the gym overall! Thanks, PureGym
I went to the one in ashford and it was…
I went to the one in ashford and it was brilliant.
29 May 2025
Reply from PureGym UK - Ashford Warren Retail Park
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
The workers are very helpful and polite…
The workers are very helpful and polite
I emailed them they came back very quick and helped me solve my issue
14 November 2025
Unprompted review
Reply from PureGym UK - Ashford Warren Retail Park
Hi Holly - Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are on hand to assist with any of your membership queries, we are glad to hear that your experience of this has been positive! Enjoy your workouts! Thanks, PureGym
Im due to start weight losi never thought is like the gy but pure gym.fits into.my routines injections…
Im due to start weight loss injections and have molbity problems but I can do weights to build my muscle and non weight baring exercise
People are friendly
I love i can go any time it fits in as sainsburys and brother bear by makes me keep at it
Thankyou the pure gym.im older lady and love it you helped me thank you
21 September 2025
Reply from PureGym UK - Ashford Warren Retail Park
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we are pleased to be a part of your fitness journey Thanks, PureGym
Changing rooms are not well maintained
Changing rooms are not well maintained. Exercise machines are not well space out and are often cause of distraction when people are passing by.
28 February 2025
Reply from PureGym UK - Ashford Warren Retail Park
Hi Richard -Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contracted cleaning team and facilities management, to ensure concerns are addressed in club. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be investigated. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Joined today
Joined today. Scanned the QR code. Simple instructions on joining and options. Downloaded the App and found loads of information on classes and exercise ideas. Not had an induction yet, hoping that’s just as easy.
14 July 2025
Reply from PureGym UK - Ashford Warren Retail Park
Hi Cathy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We look forward to welcoming you to the gym soon!
Thanks, PureGym
Excellent as always ❤️
8 June 2025
Unprompted review
Reply from PureGym UK - Ashford Warren Retail Park
Hi Sandra. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Minimal waiting time for equipment
Minimal waiting time for equipment, good atmosphere ideal for cardio based exercise I prefer.
2 May 2025
Unprompted review
Reply from PureGym UK - Ashford Warren Retail Park
Hi David - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear the Ashford gym suits your needs! Thanks, PureGym
was able to walk around and look to…
was able to walk around and look to oriente myself with the environment.
23 April 2025
Reply from PureGym UK - Ashford Warren Retail Park
Hi Helen - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.
We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.
Forced to buy a one day pass because…
Forced to buy a one day pass because the horrid buddy system my partner had paid for was not working - immediately after buying the one day pass and before I even attempted to enter the gym it suspended my account with no reason whatsoever. I had to use the disgusting ai help desk because they do not want to employ enough staff during the day and now am having to wait for 12 hours to get a response. Thank you for allowing me to make an easy decision to go somewhere that isn't so shite
6 April 2025
Reply from PureGym UK - Ashford Warren Retail Park
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We did experience an App issue which prevented members from being able to add their chosen Free Friend. We do apologise for any inconvenience caused during this time.
This has now been resolved and the main member will be able to send out a new link straight away; just make sure to log out and back into the App so all updated.
Any further issues please ask the main member to reach out to Member Services alongside their chosen Free Friends details so we can investigate further. Thanks, PureGym
Reply from PureGym UK - Ashford Warren Retail Park
Hi Jason! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of kit so that members have a variety of ways to workout. Hope you continue to enjoy your time with us! Thanks, PureGym
Very easy to join up
9 March 2025
Reply from PureGym UK - Ashford Warren Retail Park
Hi AC! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Recently joined PureGym in Ashford…
Recently joined PureGym in Ashford Kent.
The gym itself is good but the shower facilities are disgusting 🤢
Spoke with the duty manager about it and was told they are trying 🙄 but basically can’t keep up with cleaning due to the footfall?
And there contact us on social media is absolutely laughable as you can see from below.
Hey! You're through to Gabor, I can take a look at this for you.
Please do Gabor as it’s not a good look for your company, quite frankly disgusting actually. As stated I only joined a few days ago and already looking to cancel membership and move to another gym.
I'm sorry to see of all this! We have high standards at all PureGym’s and would like this to be investigated immediately. As this is an in-gym issue and we are not located at the gym, this will need to be raised with the Gym Manager. You can do this yourself as you will have the most information regarding the issue, by sending an emai. If you`d wish I can cancel your membership and process full refund as a good will gesture.
Basically they don’t care and it’s down to the customer to sort it out 👌🏻
4 March 2025
Unprompted review
Reply from PureGym UK - Ashford Warren Retail Park
Hi Simon - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Reply from PureGym UK - Ashford Warren Retail Park
Hi here - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Charlotte so friendly and informative
26 January 2025
Reply from PureGym UK - Ashford Warren Retail Park
Hi Carol – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
I really enjoy the vibes at the gym and…
I really enjoy the vibes at the gym and how friendly everybody is. My one down point is the state of the ladies toilets, twice this week the sanitary bins in all 3 cubicles have been overflowing and the toilet area in general is poor!
4 January 2025
Reply from PureGym UK - Ashford Warren Retail Park
Hi Karen - Thank you for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. Regarding your comments on the sanitary bin, we fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Best place to exercise staying healthy…
Best place to exercise staying healthy body and mind.
After 3rd pregnancy start going back to gym to build up again my body, confidence and loose weight!
All staff with smile and extremely nice to help you carry on.
24/7 and App are the best to help you decide what time to go if you don’t like busy hours.
15 December 2024
Reply from PureGym UK - Ashford Warren Retail Park
Hi Eleni. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Me and my friend got bullied at your…
Me and my friend got bullied at your gym. These two young girls one ginger one black haired were making fun of me and my friend and they were not 16 also we felt extremely uncomfortable in your setting
8 December 2024
Reply from PureGym UK - Ashford Warren Retail Park
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously.
We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym.
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