PureGym UK - Ballymena Reviews 92

TrustScore 4.5 out of 5

4.3

Unit 5 Braidwater Retail Park, BT42 3AG Ballymena, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Visited Ballymena Gym Northern Ireland. Yesterday ( Saturday ) shower's were cold. Visited again today.( Sunday ) Cold again. No notice to advise?? One day is acceptable. These these things happ... See more

Company replied

Rated 5 out of 5 stars

Great experience, a lot of equipment that will suit all types of training that you may want to do. Relaxing atmosphere which I was happy with as I can get rather anxious, also, there are separate show... See more

Company replied

Rated 4 out of 5 stars

Pros: Gym has all the normal equipment you would expect and a large functional training area including 6 blkbox racks, skiERG, rowers, bikeERG, Hex dumbbells, and weighted balls. Changing rooms... See more

Company replied

Rated 5 out of 5 stars

I had never been a member of a gym before but PureGym makes it so comfortable and rewarding to. I love the app and all of its features, I love being able to book classes (that is big for me whilst I... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Ballymena

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 5 Braidwater Retail Park, BT42 3AG, Ballymena, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great gym

Great gym. Excellent equipment and facilities. Friendly and welcoming for gym goers of all skills and abilities. I particularly like the availability and structure that the fitness class options provide.

21 December 2023
Unprompted review
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Laureen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

friendly staff

27 November 2023
Unprompted review
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Jumar. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Thanks so much

I've been to a few gyms and always felt pit of place. I eel so at hone here. The instructors are so helpful and very friendly they want you yo do your best. I feel so at home here, the music isn't to loud and there are quiet times to go. Thank you all so much 😄

26 November 2023
Unprompted review
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Ms. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent class with excellent…

Excellent class with excellent instruction from Chris. Showers and changing rooms are clean.

4 November 2023
Unprompted review
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

The atmosphere is great and the…

The atmosphere is great and the equipment is amazing alrhough i do really wish the music was louder during the evening

14 October 2023
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very helpful

15 October 2023
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great value for money

I am enjoying the gym so far. Less expensive than my old one and a decent variety of early morning classes. Only improvement I could suggest would be for classes to be mixed up a bit so it's not the same thing every week? I love variety. Would be great if early birds could get the occasional step class or some body combat or something! 😊 But I love all the classes I go to, and the instructors are great.

15 October 2023
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Hayley. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Really enjoy LBT classes.

Really enjoy LBT classes.
Chris and Rachael are so good. They keep time and encourage you to keep going and their instructions are clear and precise.

15 October 2023
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Siobhan - Thanks for taking the time to leave this review, We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are pleased to to hear that you are enjoying this class at Ballymena. Thanks, PureGym

Rated 5 out of 5 stars

Brilliant Gym

Great equipment. Friendly staff and welcoming atmosphere. So glad I joined :)

14 October 2023
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Melissa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Nice gym

Nice gym , with good vibes and many possibilities

14 October 2023
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Miro. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

No1 Gym

The gym has a really friendly atmosphere and the Personal Trainers are all lovely and totally approachable. I especially love all of the classes, I’d say I’ve tried most of them now!

12 October 2023
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Christine - Thanks for taking the time to leave this review for Ballymena PureGym, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Great place

Great classes, help and atmosphere

11 October 2023
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Fiona. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

No paper in the weigh machine and staff…

No paper in the weigh machine and staff have been told about it. Come on people are monitoring their weight.
Staff are lovely though

23 September 2023
Unprompted review
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Kirsty. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 1 out of 5 stars

Overcrowded..

Overcrowded... Very good gym, but you can't use any equipment. They have taken far too many members.

12 September 2023
Unprompted review
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Craig. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars

Great experience

Great experience, a lot of equipment that will suit all types of training that you may want to do. Relaxing atmosphere which I was happy with as I can get rather anxious, also, there are separate shower cubicles which I prefer as I am more comfortable with that. All in all a comfortable, relaxing atmosphere with great, friendly staff that helps to guide you and give you assistance in how to use equipment if you are unsure. Oh and there are vending machines with drinks, protein bars etc if you want to buy them as well as free water to fill your bottle with to drink.

4 July 2023
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Roger. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Best gym in Ballymena

Very happy that Ballymena finally has a Pure Gym. Since opening 2 months ago, I have lost 2 1/2 stone and that’s with the help from the fab instructors in the classes.

27 July 2023
Unprompted review
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Holly. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

A fantastic gym

One of the best gyms I’ve been to, there is great equipment and lots of machines (as well as a great free weight area). A very friendly atmosphere and it is very welcoming to beginners. This gym has everything you need from beginners to proficient athletes.

9 June 2023
Unprompted review
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Kerry. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Clean gym

Clean gym
Tidy gym
Good selection of equipment
Equipment good and heavy

4 July 2023
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Harold. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Inadequate first aid kit

I tripped outside the gym recently and badly cut my knee and also cut my hand prior to attending a class at the gym. I found a fitness instructor inside the gym and asked for some plasters from a first aid kit. Unfortunately the first aid kit didn't contain any. Instead I received 2 antiseptic wipes which, while useful did nothing to stem the blood. I struggled in my class with a very bleeding knee and hands. I think this wasn't good enough at all and better first aid measures ought to be in place. Shocked.

5 July 2023
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Mrs M, thanks for leaving us this review. We appreciate and value our member feedback.

We are really sorry to hear this. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

We wish you a speedy recovery!

Thanks, PureGym

Rated 5 out of 5 stars

I enjoy the gym again

Never really enjoyed going to the gym but going to Pure has changed this. It is a friendly environment, love the classes, they are challenging and supportive.
The gym is so clean, and it has lots of equipment and I never have to wait for a machine.
Added bonus is my gym membership is only £10.99 for the first year.

3 July 2023
PureGym UK - Ballymena logo

Reply from PureGym UK - Ballymena

Hi Sarah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look