PureGym UK - Bangor Northern Ireland Reviews 126

TrustScore 4 out of 5

4.0

Unit 1 Toscana Retail Park, BT19 1FH Bangor, GB


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Rated 5 out of 5 stars

Staff are the best and simply couldn’t do enough for me! Signed up and chanced trying to enter same time 😉 Arrived at the gym with no access pin but was able to show my completed documents and the Ma... See more

Company replied

Rated 2 out of 5 stars

There has been no heat in the Mens changing room since 20th November 2025, I informed a member of staff on this date. The management put two notes up regarding this issue and then took them dow... See more

Rated 5 out of 5 stars

Fabulous gym at Bangor NI Staff so helpful ,enthusiastic and approachable.Very well run by staff,led by excellent managers. Super equipment and value for money Would thoroughly recommend!

Company replied

Rated 5 out of 5 stars

Friendly, relaxed and clean environment. All staff are extremely helpful and knowledgeable. Katie Taylor has been a great help to myself and my son in our PT sessions and put us completely at ease as... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Bangor Northern Ireland

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 1 Toscana Retail Park, BT19 1FH, Bangor, United Kingdom

4.0

Great

TrustScore 4 out of 5

126 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent gym open 24/7

Excellent gym with all the equipment needed for a good work out before work, and open 24/7.

13 February 2026
Unprompted review
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Reply from PureGym UK - Bangor Northern Ireland

Hi Robert- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Fabulous gym at Bangor NI Staff so…

Fabulous gym at Bangor NI Staff so helpful ,enthusiastic and approachable.Very well run by staff,led by excellent managers. Super equipment and value for money Would thoroughly recommend!

5 January 2026
Unprompted review
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Reply from PureGym UK - Bangor Northern Ireland

Hi Fiona- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 2 out of 5 stars

Males Changing room Freezing.

There has been no heat in the Mens changing room since 20th November 2025, I informed a member of staff on this date. The management put two notes up regarding this issue and then took them down again and since then no update on why the heating system has not been repaired.

It is absolutely Baltic in the changing room and I actually shiver when I get out of the shower.

For the heating system not be working for this length of time is absolutely ridiculous and I just wonder how long it will continue before the heat in the male changing room is restored.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Pure Gym

Excellent gym,Fully equipped with modern workout Machines and staff are ready to help any time.

23 May 2025
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Reply from PureGym UK - Bangor Northern Ireland

Hi Faith, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Staff are the best and simply couldn’t…

Staff are the best and simply couldn’t do enough for me! Signed up and chanced trying to enter same time 😉 Arrived at the gym with no access pin but was able to show my completed documents and the Manager allowed me access and gave me my induction briefing. I’ve subsequently been back and the staff have been so helpful. Both Lisa and Rhys have been so welcoming and taking time to show me how to operate machines and adapt movements for me. It really is an extremely friendly, unpretentious gym. I would highly recommend.

27 August 2025
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Reply from PureGym UK - Bangor Northern Ireland

Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym

Rated 2 out of 5 stars

As far as gyms go it’s Ok

As far as gyms go, it is alright. Husband started going here and sadly he wasn’t impressed. The treadmills need updating, the lighting is bright and daunting. There are no individual changing cubicles? I was quite shocked to hear this as it is quite frightening to people who may have anxiety disorders or other disorders or anyone really who may be fearful of changing in-front of others.

20 June 2025
Unprompted review
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Reply from PureGym UK - Bangor Northern Ireland

Hi Karen. Thanks for taking the time to leave this review, we're sorry to see it's 2 stars.

It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.

We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.

You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com who will be more than happy to discuss this further. We look forward to hearing from you soon.

Thanks, PureGym

Rated 2 out of 5 stars

Better options

I get it’s cheap and stuff but the treadmills are so old and hard to track calories on, the lighting is very bright, the machines are very clanky i tried a the pec flys, lat pulldown, hip abductor, leg extension, assisted pull ups and the hip thrust machine. each clanked very loud anytime a rep was finished, the gym music doesn’t sound like gym music.. i started off in pure gym and switched for £10 dearer there are better showers changing rooms hair dryers straighteners better machines more machines more accurate calorie tracking an option to weigh yourself for free an easier check in additionally the weights are more accurate and less loud, better music and better lighting for aesthetic purposes in actually annoyed i even bothered spending £8 on this lol
- edit because puregym replied
i wasn’t talking about the volume of the music i was talking about the general music playing

14 July 2025
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Reply from PureGym UK - Bangor Northern Ireland

Hi. Thank you for taking the time to leave us this review.

We're sorry to hear you have some concerns with regards to the music in the gym.

In the gym, we must adhere to Health & Safety guidelines as specified by HSE, as to the appropriate volume at which we play our music and our members are taken into consideration at all times when choosing the appropriate volume.

Please can you further expand on the issues that you have encountered with the Gym Manager directly, or with our Member Services team so they can assist with this. You can contact them at member.services@puregym.com.

Thanks, PureGym

Rated 5 out of 5 stars

Best Gym

Puregym Bangor Northern Ireland- Staff are Amazing and need way more thanks than what is currently givin to them . Awesome amount of different equipment, easy to menuver around , spacious

28 March 2025
Unprompted review
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Reply from PureGym UK - Bangor Northern Ireland

Hi Amy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Found Chris Evans easy to talk to

Found Chris Evans easy to talk to, he was knowledgeable and professional
Looking forward to getting started under his expert guidance

29 January 2025
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Reply from PureGym UK - Bangor Northern Ireland

Hi David - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a brilliant experience in our gym.

Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Great!.

Easy and clear steps on how to join.

2 January 2025
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Reply from PureGym UK - Bangor Northern Ireland

Hi Shirley . Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Easy to follow instructions

Easy to follow joining instructions. Looking forward to joining the gym. Did pop in briefly well equipped gym and very friendly staff.

16 January 2025
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Reply from PureGym UK - Bangor Northern Ireland

Hi Lorraine! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

We look forward to welcoming you! Thanks, PureGym

Rated 3 out of 5 stars

Difficult to get heard

Difficult to get heard. I've mentioned that the showers are just Luke warm for over 6 months and still same in winter. I'm left shivering afterwards. I've spoken to the staff several times. They have been luke warm from before spring 24 at all times of day. They are still the same now, Jan 25. Bangor, ni.

28 December 2024
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Reply from PureGym UK - Bangor Northern Ireland

Hi Al. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We apologise for any inconvenience caused by the showers.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time of your visits) so this can be properly investigated. Thanks, PureGym

Rated 5 out of 5 stars

PureClass

Recently rejoined this gym after wanting to try somewhere different. Updated equipment and machines are all first class. Staff are very friendly and helpful which creates a nice welcome environment for anyone at any level of fitness.

22 December 2024
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Reply from PureGym UK - Bangor Northern Ireland

Hi Ali - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and open atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 3 out of 5 stars

Pure Gym Bangor Northern Ireland

I have been a member of Pure Gym Bangor Northern Ireland since it opened around 10 years ago. Always found facilities very good, but, in recent weeks with the arrival of extra new machines the area around the squat racks in the gym has become very cluttered resulting in less safe and efficient workouts — more is not always better. I have been weight training for many years now and the safety of myself and other trainers has always been of paramount importance. Hopefully rearranging the machines and equipment will rectify this.

14 December 2024
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Reply from PureGym UK - Bangor Northern Ireland

Hi Eric - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 1 out of 5 stars

Purchased a day pass to try new gym in…

Purchased a day pass on 8th Dec to try new gym in local area. Access code took some time to come through email initially then couldn’t access front door. Had to wait until a member was exiting the gym so I could get through front door. This was embarrassing and time consuming.

8 December 2024
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Reply from PureGym UK - Bangor Northern Ireland

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.

There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.

Rated 4 out of 5 stars

Spacious

Spacious, working hours are great.

28 November 2024
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Reply from PureGym UK - Bangor Northern Ireland

Hi Inna - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.

We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

Rated 5 out of 5 stars

PureGym Bangor has changed my life

PureGym Bangor has changed my life. The support staff, the equipment, the environment, every single aspect has just been marvelous.

28 November 2024
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Reply from PureGym UK - Bangor Northern Ireland

Hi there - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

Found it very easy to join.

Everything was straightforward esy to understnd

7 November 2024
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Reply from PureGym UK - Bangor Northern Ireland

Hi Gail - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

Good atmosphere

Good atmosphere, plenty of weights and machines. Not too crowded at times I would be there.

3 July 2024
Unprompted review
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Reply from PureGym UK - Bangor Northern Ireland

Hi Alex - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

Thanks, PureGym

Rated 5 out of 5 stars

Easy to get started

Easy to get started

30 June 2024
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Reply from PureGym UK - Bangor Northern Ireland

Hi Mark, thank you for the 5* review and welcome to PureGym!

We hope you enjoy your future visits to the gym!

Thanks, PureGym

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