PureGym UK - Barnsley Reviews 40

TrustScore 4 out of 5

4.2

Wombwell Lane, S70 3NS Barnsley, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I found the joining process very easy and great priced. The gym itself if located in easy position to access all local areas and motorway networks. Plenty of parking and a good well equipped gym. St... See more

Company replied

Rated 5 out of 5 stars

All the staff are really welcoming and helpful, they make each visit enjoyable even though they put us through the paces

Company replied

Rated 3 out of 5 stars

Absolutely fed up with people hogging machines whilst on mobile phones. Either mobiles should be banned from the workout area or a place provided for them to be used. If I stand on one who would... See more

Company replied

Rated 5 out of 5 stars

Have completed my second week of using the Barnsley gym (since having started my membership). Good and easy going atmosphere and set up with friendly staff. Continuing to enjoy going there.

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Barnsley

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Wombwell Lane, S70 3NS, Barnsley, United Kingdom

4.2

Great

TrustScore 4 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

love the classes

28 November 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Beverley - Thank you for taking the time to leave this review!

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

The friendliness of the staff upon on…

The friendliness of the staff upon on entering the premises.
The classes and instructors are fun and motivating.
The whole atmosphere of the gym makes you feel welcomed

14 November 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Carrie! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; great to hear about your experience when first starting at Barnsley.
Enjoy your time with us! Thanks, PureGym

Rated 3 out of 5 stars

Friendly & helpful staff

Friendly & helpful staff.
Relaxed atmosphere if you get in early on a weekday, after 5 can be too busy.
Clean gym area, shame the gents changing facility’s & toilets smell horrible and have done for weeks.

14 November 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Pete. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.

Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

We would like to assure you that we are reviewing feedback and will ensure all points raised are addressed in club. Thanks, PureGym

Rated 5 out of 5 stars

Great gym with excellent location and priced …

I found the joining process very easy and great priced. The gym itself if located in easy position to access all local areas and motorway networks. Plenty of parking and a good well equipped gym. Staff are friendly and approachable and it attracts good friendly gym users. Very well priced compared to other gyms in my area, some 60% less costing. So overall the location and gym are perfect for me.. great job. Thank you.

14 November 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Mark. Thanks for taking the time to leave this 5 star review, and great to hear the joining process was straightforward!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Enjoy your time with us! Thanks, PureGym

Rated 1 out of 5 stars

I went to the stairfoot (Barnsley)

I went to the stairfoot (Barnsley)
Puregym to have no one at all come and greet me. So I was unable to see the gym so I joined on a whim.

10 November 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Dean - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We always advise that new members have an induction to ensure they are familiar with the lay out of the gym and understand how to use the different pieces of equipment. Inductions are usually placed on the class time table.

You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time.

Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. Thanks, PureGym.

Rated 3 out of 5 stars

Need multiple machines instead of 1 of everything…

Find I'm waiting about for certain machines

30 October 2024
Unprompted review
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Joanne - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 3 out of 5 stars

App keeps crashing

App keeps crashing had to uninstall and try again several times

7 October 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Kayliegh - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

Our app had some short downtime but has since returned to full functionality and is now ready for you to use. We do apologise for any inconvenience caused. Thanks, PureGym.

Rated 5 out of 5 stars

Easy to join

Easy to join. Like the initial joining offer

7 October 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Stephen - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to give you an easy start to your fitness journey easy so it's great to hear you had an clear and easy time joining us. Enjoy your workouts! Thanks, PureGym

Rated 5 out of 5 stars

Very easy and simple to join no…

Very easy and simple to join no complications at all very good app

7 October 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Joanna - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to make the beginning of your fitness journey easy so it's great to hear you had an easy time joining us. Enjoy your workouts! Thanks, PureGym

Rated 5 out of 5 stars

24 hour accessible

24 hour accessible, good car parking, helpful staff.

1 October 2024
Unprompted review
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Justine - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Great service great help

Great service great help

28 September 2024
Unprompted review
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Jason. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Have a great workout! Thanks, PureGym

Rated 3 out of 5 stars

My first class was cancelled

My first class was cancelled.
To say I'm a new member and attended my first class I found the trainer rude and sharp like I should have known the equipment needed or what each move was.

12 September 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be properly investigated. Thanks, PureGym

Rated 5 out of 5 stars

Such a wonderful gum and really awesome…

Such a wonderful gym and really awesome experience

1 September 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi K Sundaravadivelu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 3 out of 5 stars

Absolutely fed up with people hogging…

Absolutely fed up with people hogging machines whilst on mobile phones.
Either mobiles should be banned from the workout area or a place provided for them to be used.
If I stand on one who would be liable ?.
If this antisocial behaviour continues I shall be changing gyms.

31 August 2024
Unprompted review
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi John, thanks for your review and we're sorry to see the 3 stars.

We ask all members to be mindful of the time they spend on machines, but also recognise the important of rest in-between sets.

There are no rules against using your phone in-between working out. If you feel this is being abused however, please speak with your Gym Team in-branch who can assist further.

Thanks, PureGym.

Rated 5 out of 5 stars

Easy to join

Easy to join, great app.

26 August 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Mandy - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new membership with us!🎉

Thanks, PureGym

Rated 1 out of 5 stars

Overpriced

Overpriced, no staff,

25 August 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Our membership prices are set on a number of factors including location, rental and running costs.

With regards to your visit it would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be properly investigated. Thanks, PureGym

Rated 4 out of 5 stars

Joining was so easy and simple

Joining was so easy and simple. As an older person some of the information was not obvious but I went with my gut feeling 🥴😁

21 August 2024
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Stephen - Thank you for the 4* review and welcome to PureGym!

No worries on any info given and we hope you enjoy your new membership with us!😊

Thanks, PureGym

Rated 4 out of 5 stars

Good selection of equipment

Good selection of equipment

22 August 2024
Unprompted review
PureGym UK - Barnsley logo

Reply from PureGym UK - Barnsley

Hi Jayne - It's great to hear you're enjoying PureGym, and thank you for the 4* review!

Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look