PureGym UK - Barnstaple Reviews 95

TrustScore 4.5 out of 5

4.3

Unit 5 Anchorwood Retail Park, EX31 2AA Barnstaple, GB


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Rated 5 out of 5 stars

PureGym is a solid choice for anyone looking to stay fit without breaking the bank. The gym is well-equipped, with a good variety of machines, free weights, and functional training areas. The classe... See more

Company replied

Rated 3 out of 5 stars

Decent gym, friendly people. However after going for a little while, the equipment seems quite limited and I just wish there were a few more pieces of equipment that target the muscles differently. A... See more

Company replied

Rated 5 out of 5 stars

I was very apprehensive, Nervous and self conscious about using a gym. I went later in the evening, hoping it would be much quieter. I had a very positive 1st experience. I was a a guest on my... See more

Company replied

Rated 2 out of 5 stars

Wanted to join and take advantage of the January free joining Fee. I couldn't manage by myself to upgrade my Membership from Friend to Core from the App nor the site and had to reach PureGym on the... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Barnstaple

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 5 Anchorwood Retail Park, EX31 2AA, Barnstaple, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi Chriss. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Cheerful & knowledgeable

Great atmosphere on entrance always polite and keen to support. Classes are very organised, structured and professionally conducted. Equipment and changing areas are meticulously clean. Great place for any fitness level. I would definitely recommend.

27 November 2023
Unprompted review
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi Vicki. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Love the gym and the classes just a…

Love the gym and the classes just a shame they get booked up too quick and can't allow for more members to do them as there's not enough space or weights in the classes

14 October 2023
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Reply from PureGym UK - Barnstaple

Hi Emy. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

It just works

It just works. The App is great for being able to see how busy the gym is. There is a huge variety of equipment and the staff are consistently friendly and helpful. It’s great to be back in the gym after so many years.

14 October 2023
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Reply from PureGym UK - Barnstaple

Hi Mk. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Brilliant gym

Brilliant gym, would like some other options of classes though (ie, spin)

14 October 2023
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Had been worried loss of key staff!…

Had been worried loss of key staff would compromise number and quality of classes. New and existing remaining staff have added variety to old class sessions making them more challenging and interesting. Positive.

21 July 2023
Unprompted review
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi Steve. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Clean and safe gym

It's a nice friendly workout space and very helpful that it's open 24/7 which makes it alot more convenient

4 June 2023
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi Reece. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Got to go early in the morning as the…

Got to go early in the morning as the evening is far to busy.
Got a empty unit next door to this one rent it and put in more equipment.

14 May 2023
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Reply from PureGym UK - Barnstaple

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 3 out of 5 stars

Good gym, wish there was more equipment

Decent gym, friendly people. However after going for a little while, the equipment seems quite limited and I just wish there were a few more pieces of equipment that target the muscles differently. A machine for leg extensions would be good, a punching bag in the studio would be amazing (this is the first gym I’ve been to that doesn’t have one).

14 May 2023
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Reply from PureGym UK - Barnstaple

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 3 out of 5 stars

Not bad but feels oversubscribed

Well equipped but seems a little over subscribed at times. Only 3 showers means there's often a wait for a shower.

16 April 2023
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi John. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym

Excellent gym. Great atmosphere. Great experience.

3 April 2023
Unprompted review
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi Tracey. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great staff!

Great staff!! Great atmosphere!! The classes are brill!and very motivational. The gym itself is kept very clean and I have always found the equipment I need is available. I always look forward to going because of all the above 😊👌

9 March 2023
Unprompted review
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi Tracey. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym

Excellent gym! Plenty of space and very light; an easy place to find the motivation to exercise.

16 February 2023
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi Liv. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great classes

Great pump session held by Tony on Sunday morning, followed by a very enjoyable sweat class by Mox on Monday evening.

6 February 2023
Unprompted review
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi Ross. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoyed the class and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

A friendly, well run Gym

I have been a member for several months now. I have been weight training for many years. The gym is always very clean and the equipment is well maintained. If something breaks it's usually mended pretty quickly. I like the way members respect each other's space and keep the training areas tidy. It always feels a safe friendly space, where you are free to carry out your own routines in your own time.

31 January 2023
Unprompted review
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi Gillian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi Rob. Thanks for taking the time to leave this review, we are delighted/happy to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great sweat 30 class

Great sweat 30 class, superb instructor Hayley, but really bad smell in the gym up stairs- this sometimes is that case and hasn't always been this way, is the air con broken? Not pleasant.

12 December 2022
Rated 1 out of 5 stars

Bad atmosphere

Bad atmosphere, staff like zombies (no greeting on arrival either). I get that this is a commercial gym but it doesn’t even have basic equipment (no leg extension). Not good enough.

19 August 2022
Unprompted review
PureGym UK - Barnstaple logo

Reply from PureGym UK - Barnstaple

Hi Joe. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

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