PureGym UK - Barnstaple Reviews 95

TrustScore 4.5 out of 5

4.3

Unit 5 Anchorwood Retail Park, EX31 2AA Barnstaple, GB


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Rated 5 out of 5 stars

PureGym is a solid choice for anyone looking to stay fit without breaking the bank. The gym is well-equipped, with a good variety of machines, free weights, and functional training areas. The classe... See more

Company replied

Rated 3 out of 5 stars

Decent gym, friendly people. However after going for a little while, the equipment seems quite limited and I just wish there were a few more pieces of equipment that target the muscles differently. A... See more

Company replied

Rated 5 out of 5 stars

I was very apprehensive, Nervous and self conscious about using a gym. I went later in the evening, hoping it would be much quieter. I had a very positive 1st experience. I was a a guest on my... See more

Company replied

Rated 2 out of 5 stars

Wanted to join and take advantage of the January free joining Fee. I couldn't manage by myself to upgrade my Membership from Friend to Core from the App nor the site and had to reach PureGym on the... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Barnstaple

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 5 Anchorwood Retail Park, EX31 2AA, Barnstaple, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great gym

Clean, tidy and not too busy. Showers are clean, warm and never had an issue with being too busy. Staff are helpful and give good instruction.

The reason for my review though is one of the instructors for the classes. Mox leads the class with enthusiasm, energy and encouragement which isn't easy at 6.30 in the morning. The energy she brings to the sessions gives me such a boost of motivation and makes the sessions really rewarding.

31 July 2022
Unprompted review
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Reply from PureGym UK - Barnstaple

Hi Andy. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear amazing feedback regarding our PT's/classes and we are glad you enjoy using the gym overall.

Thanks, PureGym

Rated 5 out of 5 stars

Really friendly and great gym

Great gym and all of the staff are amazing. Really friendly atmosphere. The classes are always brilliant and Mox and Kira are fab and really keep you motivated to get the best from each class. I was really anxious about getting back to the gym but I've been so surprised with how friendly and great Barnstaple pure gym is. Would definitely recommend.

21 July 2022
Unprompted review
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Reply from PureGym UK - Barnstaple

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear amazing feedback regarding our PT's/classes and we are glad you enjoy using the gym overall.

Thanks, PureGym

Rated 4 out of 5 stars

Clean facilities with good equipment

Clean facilities with good equipment, although quiet a busy gym a lot of the time so not always Enough equipment to go round and often waiting for other members to finish before use of equipment is available

20 March 2022
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Reply from PureGym UK - Barnstaple

Hi A Coles. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

It's great to hear you enjoy using the gym overall.

Thanks, PureGym

Rated 5 out of 5 stars

Great space to train in

Great space to train in, all the staff are happy to help and show you how to use equipment to make sure you get the maximum benefit and reduce risk of injury, the classes are excellent and allow you to work at your pace but with encouragement from the trainers to push for your best effort

18 March 2022
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Reply from PureGym UK - Barnstaple

Hi Andrew. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym!

Thanks, PureGym

Rated 2 out of 5 stars

The pure gym I frequent in Barnstable…

The pure gym I frequent in Barnstable at weekends we have noticed it is becoming grotty I am afraid to say . Skin cells , tissues , stains, smells, etc. these are noticeable. On the tannoy you pipe on about “deep cleans” I not sure this is what’s happening here . We are put off by this issue , and to rub salt in wound you have made our experience more expensive:/ so it would be good to see the problem improve.

25 November 2021
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Reply from PureGym UK - Barnstaple

Hi Dave. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and would like to apologise for any inconvenience caused.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 4 out of 5 stars

Love the gym

Love the gym, reasonably priced, decent equipment, friendly staff. Unfortunately dropped a star due to the cleanliness of the showers in the mornings when I use them.

24 November 2021
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Reply from PureGym UK - Barnstaple

Hi Scott. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are sorry to hear this! We would advise speaking to the Gym Manager regarding this so they can take a further look at this.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym, every minute there is amazing 👏

23 November 2021
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Reply from PureGym UK - Barnstaple

Hi Alexandra. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall :)

Thanks, PureGym

Rated 3 out of 5 stars

Difficult to get on some equipment at…

Difficult to get on some equipment at busy times. Only one bench press. No hip thrust frame so you have to use boxes or benches that move when using high loads. No room when there is a class on using the downstairs space. No roman chair which is handy for building ab strength. Assisted pull up handles are too wide for small hands. Staff are fab and friendly. It is great not having a contract and being able to use other gyms. Lots of helpful info on the app.

21 November 2021
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Reply from PureGym UK - Barnstaple

Hi Debbie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and would like to apologise for any inconvenience caused.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym

Rated 5 out of 5 stars

Good first visit

Great first visit! Nice relaxed atmosphere, good equipment and nice shower afterwards!
did a class with Kira and it was really good, she was energetic, enthusiastic and experienced. look forward to more

18 November 2021
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Reply from PureGym UK - Barnstaple

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy the classes and using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Nice gym

Helpful staff, clean.

13 November 2021
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Reply from PureGym UK - Barnstaple

Hi Leo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so!.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Great body pump class

Great gym and classes

27 October 2021
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Reply from PureGym UK - Barnstaple

Hi Noel - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Fantastic!

I never used to go to the gym, I've always been tempted to go and lose weight, I weigh more than I should and I've been going for 2 weeks, and the difference is immediately noticeable. I fully recommend going if you want to get lean and lose weight!!

Keep it up folks!

13 October 2021
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Reply from PureGym UK - Barnstaple

Hi Katy. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall and we wish you the best of luck with your fitness journey! :)

Thanks, PureGym

Rated 5 out of 5 stars

Recently joined as needed somewhere I…

Recently joined as needed somewhere I could go before work. Always plenty of equipment and clean

8 October 2021
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Reply from PureGym UK - Barnstaple

Hi Danielle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 4 out of 5 stars

Love the concept of Puregym

Love the concept of Puregym. Very friendly and helpful staff. Only criticism is that a couple more resistance machines would be useful, specifically chest/shoulder press as these seem to be constantly used, even on quieter times.

4 October 2021
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Reply from PureGym UK - Barnstaple

Hi Richard. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Loved the Sweat 30 class I went to

Loved the Sweat 30 class I went to. First gym class I had been to since before COVID and one of my first times back at the gym since October 2020. Instructors are super friendly, encouraging and accommodating to the different people in the class.

18 August 2021
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Reply from PureGym UK - Barnstaple

Hi Charlotte. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)

We are really happy to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

PureGym has enough variety of fitness…

PureGym has enough variety of fitness machines and equipment that is used to build up strength and secure weight in bother upper and lower body. The machines are easy to use than was I was expecting which is a positive. The personal training I have had has also been great as I have been shown clearly on how the machines and equipment as well as advice on what exercise to start on each day I arrive to the gym without training.

15 August 2021
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Reply from PureGym UK - Barnstaple

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)

We are really happy to hear you enjoy using the gym!

Thanks, PureGym

Rated 3 out of 5 stars

Great little gym but little being the key…

Great little gym but little being the key word, Barnstaple needs to expand into the unit next door. At peak times there are waits & queues for equipment, there's no spins section and only 2 normal bikes, come on pure, catch a trick and expand

15 August 2021
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Reply from PureGym UK - Barnstaple

Hi, thank you for leaving us a review. We appreciate and value member feedback.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym which is useful for planning ahead.

Thanks, PureGym.

Rated 5 out of 5 stars

Very clean facilities and equipment

Very clean facilities and equipment, layout good and lots of equipment available.
Friendly staff and overall good vibe to the place

14 August 2021
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Reply from PureGym UK - Barnstaple

Hi Lisa. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout and love being able to help and chat to our members when given the opportunity to do so! :).

It's to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good gym equipment

Good gym equipment, clean and tidy

13 August 2021
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Reply from PureGym UK - Barnstaple

Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

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