PureGym UK - Belfast St Anne's Square Reviews 44

TrustScore 3.5 out of 5

3.6

St Annes Square, Cathedral Quarter, BT1 2LR Belfast, GB


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Rated 5 out of 5 stars

As a bodybuilder who lifts much heavier weight than most, the gym is much better than most other commercial gyms and definitely govt leisure centres. Dumbells go to 50kg which is fairly decent. Plent... See more

Company replied

Rated 5 out of 5 stars

Well equipped and managed gym. Loads of equipment which are well maintained and cleaned. Friendly and helpful staff, good atmosphere that all helps with achieving results. There’s always room fo... See more

Company replied

Rated 2 out of 5 stars

The problem with that gym is always the changing room, toilets and shower areas. Always disgusting and the majority of lockers don't lock anymore. Definitely it needs one good attention in there and i... See more

Company replied

Rated 5 out of 5 stars

It’s been a steep, invaluable learning curve training with Una and an absolute pleasure. She’s a consummate professional, with incredible knowledge and understanding of her craft. Each session is care... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Belfast St Anne's Square

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • St Annes Square, Cathedral Quarter, BT1 2LR, Belfast, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The beast gym in Belfast

2 June 2023
Unprompted review
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi Radu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

clean and spacious gym with great…

clean and spacious gym with great equipment. however, with the warmer weather the downstairs free weights area has gotten quite stuffy and humid.

4 May 2023
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Disabled shower room was out of order…

Disabled shower room was out of order and not working. With no notice that they were broken.
As I am disabled using the able bodied shower was very scarey as the floor was very slippery. Hard to stand comfortably without slipping.

22 March 2023
Unprompted review
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi Alistair. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated.

Thanks, PureGym.

Rated 5 out of 5 stars

Prefer this gym particularly because of…

Prefer this gym particularly because of the layout, always clean been here for years ☺️

14 March 2023
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Reply from PureGym UK - Belfast St Anne's Square

Hi Sophie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Freeze and still pay

I joined PureGym on the 18th of the month and pay the first day, 6 months later as I was going on holiday for a month, I decided to freeze my account 2 days before payment date. PureGym took money from my account even though it is freeze, the following month they did not take money, the next month they took money even though it is still frozen and I blocked it with the bank. And I know I will pay again to join again. So my question is, if I pay ahead before beginning to train, why should I pay when I freeze? And if I pay after freezing, why should I pay when I resume before the date of my monthly subscription date? This makes me feel not going back to start training. Because it happened to before, pay when I freeze and pay when I come back. That’s unfair

18 December 2022
Unprompted review
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi Buba, thanks for leaving us this review. We are sorry to see this is 1 star.

This is something we would advise speaking to Member Services regarding. They can be contacted via email or social media and will be able to take a look at your account and advise you further.

Thanks, PureGym

Rated 2 out of 5 stars

The problem with that gym is always the…

The problem with that gym is always the changing room, toilets and shower areas. Always disgusting and the majority of lockers don't lock anymore. Definitely it needs one good attention in there and if possible a few more water stations spreaded along the gym with water filters. Many thanks, me.

16 February 2023
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi Fabio. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 5 out of 5 stars

Best gym in Belfast

31 January 2023
Unprompted review
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi Steve. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Good but a lot of classes get cancelled…

Good but a lot of classes get cancelled by PT, inconvenient.

17 October 2022
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Scammed me out of money by charging…

Scammed me out of money by charging twice in one month then wouldn't give a refund as its "against their policy". Terrible customer service, spent a day trying to get my money back and just gave up and cancelled my membership:::EDIT::Yes you are able to charge twice in one month when you freeze the account (as its not in use that month) then take the charges and account reinstatement charges along with the previous months membership, then take the new payment date direct debit, so stop lying to people, as for looking Into my account and "helping" I tried this option for 6 days straight and got nothing but stress and a headache, got no further along and zero empathy towards my situation, will never step foot in a gym again as this experience has sickened me to the core, happily 859 people have seen this comment so far and may take the option to join a different gym.

23 September 2022
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.

We are unable to charge the same 1 account twice in one month as we can only request payment once to be taken on the members specific payment date.

As per the terms and conditions, all direct debit payments are non-refundable however Member Services however will be happy to take a look and advise the member what is going on with their membership.

Thanks, PureGym

Rated 3 out of 5 stars

Bathroom problems

Most of the time the bathrooms in the changing room are not clean and don’t have toilet paper. The taps are broken and there is weak water pressure.

12 June 2022
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members.

Thanks, PureGym

Rated 5 out of 5 stars

Great experience

Great experience! Lovely clean gym with a great range of equipment and staff to support!

3 December 2021
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Pure Gym works for me

Pure Gym is all good so far. I left my previous gym (Not a pure gym) because of Covid propaganda (stupid one way walking systems, time slots, having to stop mid workout to activate additional slots, lowering of amount of slots available, constant sanitising nonsense etc).
Pure Gym is has good equipment, is perfectly clean (Covid is fake anyway), spacious and best of all it’s flexible for times, and is open 24/7. That’s the gym for me!
Sadly I’m sure our corrupt government will close this gym like all gyms to further brainwash the mass herds of sheeple out there into believing they need endless so-called vaccines.

19 November 2021
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Very good gym

11 October 2021
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi Stuart. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Good classes

Good classes, instructor helped me feel comfortable as it was my first ever gym class and i was a little nervous

30 September 2021
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi Jennifer. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment..

Our classes really are a perfect way to get a fun but effective workout in, in a shorter period of time.

It's great to hear you enjoyed the class and w hope to see you in more :)

Thanks, PureGym

Rated 5 out of 5 stars

Great gym at an affordable price great…

Great gym at an affordable price great exercise equipment too

18 August 2021
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi Paul. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.

We are really happy to hear you enjoy using the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Good gym

Good gym, friendly staff. Always enough space for workouts and nice machines.
Music is horrible though..

7 August 2021
PureGym UK - Belfast St Anne's Square logo

Reply from PureGym UK - Belfast St Anne's Square

Hi Alexander. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)

As the music provided is third party, if you have any concerns, please raise this with the Gym Manager so they can escalate this further.

We are really happy to hear you enjoy using the gym!

Thanks, PureGym

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