Elliot did a great job the other day at resetting the gym. Everything was put away, in its right place. It look orderly and more welcoming for members. It’s great to see the PG team ensuring the envir... See more
Location
Switch locationChaplin Court, 80 Hurst Street, B5 4TD Birmingham, GB
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Visited on a 3 day gym pass. Glad it was free as I found this place lacking. Its the most oddly/disjointed set up gym I've ever come across. 4 squat racks in the whole place. 1 piece of eq... See more
I have been a member of the gym for the last couple of months now and would highly recommend it. It’s open 24 hours always clean and tidy and lots of equipment to choose from. I would highly recomme... See more
Company replied
The standards of the gym have gone down massively in the past few months . Kits are not being repaired there are barely any lockers in the changing room that work . The assistant managers attitude i... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Birmingham Arcadian Centre
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Chaplin Court, 80 Hurst Street, B5 4TD, Birmingham, United Kingdom
3.9
Great
75 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Elliot did a great job the other day at…
Elliot did a great job the other day at resetting the gym. Everything was put away, in its right place. It look orderly and more welcoming for members. It’s great to see the PG team ensuring the environment is inviting rather than not. Thanks Elliot!
4 March 2026
Unprompted review
Visited on a 3 day gym pass
Visited on a 3 day gym pass. Glad it was free as I found this place lacking.
Its the most oddly/disjointed set up gym I've ever come across.
4 squat racks in the whole place. 1 piece of equipment to support with hip thrusts. If you want to do a superset of hip thrust machine and RDL its impossible as the equipment to do that is over 2 floors.
If you want to move between an upper & lower workout in supersets you can't as all the upper machines are on 1 floor and the lower in another. The functional area is far too small but the studio massive and was empty much of the times I was there (visited twice at different times of day).
It served a purpose. I'm just glad this isn't my regular gym
5 March 2026
Unprompted review
Reply from PureGym UK - Birmingham Arcadian Centre
Hi- Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our team are always on hand to assist with any of your queries and we are glad to hear that your experience of this has been positive! Enjoy your workouts! Thanks, PureGym
Cleanliness and Music 😬 not sure what…
Cleanliness and Music 😬 not sure what happened to PG I knew. Definitely lost its touch as a wellness company.
4 December 2025
Reply from PureGym UK - Birmingham Arcadian Centre
Hi- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by this and any disruption this has caused to your workout. We provide all of our teams with bespoke music platforms created just for fitness classes which provide a wide range of motivating music specific to each class type PureGym offers. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info, including dates and times, they will be more than happy to look into this for you and ensure any concerns are addressed. Thanks, PureGym
Cleanliness at pure gym Arcadian centre
I visit the pure gym at the Arcadian centre Birmingham 5 days a week @ 5am which is generally very quiet at that time so you have everything available to use, the main positive is the cleanliness of the locker rooms and toilets this is solely down to Claudine who always has a smile and up for a good chat.
27 November 2025
Unprompted review
Reply from PureGym UK - Birmingham Arcadian Centre
Hi Keith - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and see these positive comments! Thanks, PureGym
Excellent experience well worth the…
Excellent experience well worth the subscription
20 September 2025
Reply from PureGym UK - Birmingham Arcadian Centre
Hi Michael - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
Excellent experience.
25 August 2025
Reply from PureGym UK - Birmingham Arcadian Centre
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment on your experience! Thanks, PureGym
Great gym.
Very good gym. I was here just for a day because of an airline snafu. Had some time, so I popped over for a workout. And I was very pleasantly surprised at the variety of equipment, cleanliness, space availability. Strongly recommend.
7 August 2025
Reply from PureGym UK - Birmingham Arcadian Centre
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.
We are really happy to hear such positive feedback and that you enjoyed your visit to the gym!
Thanks, PureGym
Reply from PureGym UK - Birmingham Arcadian Centre
Hi there - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Felt like I was intruding people were…
Felt like I was intruding people were not very nice. I chose to pay to come here rather tHan use the hotel facilities
28 June 2025
Reply from PureGym UK - Birmingham Arcadian Centre
Hi, thanks for leaving us this review. We are sorry to see this is 1 star.
We appreciate you taking the time to share your experience. We're sorry to hear that you felt unwelcome and that our service did not meet your expectations. We'll address this to improve.
Thanks, PureGym
Great staff response ease of joining…
Great staff response ease of joining was excellent. Clear on the offerings.
9 June 2025
Reply from PureGym UK - Birmingham Arcadian Centre
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
Love it like it so good
I Love it, really amazing Gym, and App so easy and helpfully.@x
12 May 2025
Unprompted review
Reply from PureGym UK - Birmingham Arcadian Centre
Hi Salvador - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Our app has lots of features so that members can get the most out of their membership, so we are glad to hear you have made use of this. Thanks, PureGym
Nice gym lots of equipments to use.
Nice gym lots of equipment and the trainers are always ready to help.
26 February 2025
Unprompted review
Reply from PureGym UK - Birmingham Arcadian Centre
Hi Ngunan – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
The women showers are growing black…
The women showers are growing black mould
11 February 2025
Unprompted review
My meetings with the management who…
My meetings with the management who were both super friendly and professional and left me feeling that they will support me as much they can do. Very positive and welcoming 🙏🏼 😊
5 February 2025
Reply from PureGym UK - Birmingham Arcadian Centre
Hi Gopesh! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear about your experience on the day. We look forward to welcoming you back soon! Thanks, PureGym
I enjoyed the overall experience but…
I enjoyed the overall experience but the very low pressure of water at the shower was very disappointing and disturbing. Sometimes the water was so little and I couldn't finish my shower.
3 January 2025
Reply from PureGym UK - Birmingham Arcadian Centre
Hi Ivy - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club. Water pressure in our gyms is automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.
Lack of equipment maintenance and space
The location of the gym is good, although I was a bit disappointed with the equipment provided and space.
I noticed that some machines are old or equipment with wear and tear.
Additionally when completing my combined exercises on the green floor area, there was a class about to start, ending up feeling rushed to complete my workout as everyone was waiting standing and staring.
I think there should be a designated room for the classes and personal trainers and not be a communal area.
I felt disappointed as this gym is charging the same as my previous one and providing poorer equipment and space.
Also, every time I go to the communal area with the green floor, it's always so untidy. I feel like I need to tidy things that were not messed by me in order to be able to do my workout.
27 December 2024
Reply from PureGym UK - Birmingham Arcadian Centre
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused during your visit.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
We would like to assure you that we are reviewing feedback and will ensure all points raised are addressed in club.
If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Gym is clean with good equipment but…
Gym is clean with good equipment but you should stop people sitting on equipment using their phones that's the only problem!
14 December 2024
Reply from PureGym UK - Birmingham Arcadian Centre
Hi Tony - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would strongly advise either asking to switch in between sets or approaching a member of staff on the floor who will be able to help further. Thanks, PureGym
PureGym are prompt and quick to solve…
PureGym are prompt and quick to solve any issues. They are a great company and have all the equipments from showering facilities to dumbell racks and more.
Best gym out there plus staff are kind and nice and the place is always clean thanks to the amazing cleaning staff.
14 September 2024
Unprompted review
Reply from PureGym UK - Birmingham Arcadian Centre
Hey AR, thank you for taking the time to leave this 5* review!
It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!
Thanks, PureGym
Reply from PureGym UK - Birmingham Arcadian Centre
Hi Carla! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym
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