I really enjoy this gym. It's clean, easy to get to, parking and good variety of gym equipment. The only reason I've given 4* is because of the classes. Sometimes the instructors don't come and there'... See more
Location
Switch location1059-1061 Alcester Road South, B14 5TN Birmingham, GB
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PureGym has 2 hours free parking on top of the 2 hours Sainsburys allow BUT you must enter your information in the gym to claim it. I only learned this after receiving PARKING FINES. Gutted no one tol... See more
As a first-time gym goer I was pretty nervous at first but I immediately felt welcomed and comfortable. The staff are all friendly and welcoming. Finn is a fantastic personal trainer and has really he... See more
Company replied
The gym often has large groups of teenage boys being obnoxious. These boys are 100% under 16. I saw a boy working out with his father recently who couldn't have been a day over 10. If these boys (who... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Birmingham Maypole
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
1059-1061 Alcester Road South, B14 5TN, Birmingham, United Kingdom
3.7
Average
87 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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I signed back up in May 2023 and this…
I signed back up in May 2023 and this is the first time I have felt very disappointed with this location. 4 machines have been out of use since I started back up. The general cleanliness of the place has hugely dropped. Chewing gum is stuck to the same machine bottle holders. There doesn't seem to be many suitable classes available. I don't see the number staff like I used to. I would like to mention James who has always been very helpful and pleasant. Such a shame as this gym used to be so good all round.
4 June 2023
Reply from PureGym UK - Birmingham Maypole
Hi Z Bi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Really great gym!
Both my daughter and I joined together. We have been going about 4 times a week and it's great.
Always clean and tidy and everyone is friendly.
Wish I had joined long ago.
4 June 2023
Reply from PureGym UK - Birmingham Maypole
Hi Gilly. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Understaffed and no manager found.
I find that the gym is very understaffed, especially when trying to contact a manager about my membership, every time I have been in, no manager is in and have been told there’s only one, so when I try and come in at alternative times ,they are never there. Classes are also bad and cancelled a lot, I’ve been a member for over 2 years and the past few months it has gone downhill. I used to come with a friend, but they cancelled their membership due to this. I’m thinking of doing the same. Needs more staff and classes which aren’t cancelled
7 June 2023
Unprompted review
Reply from PureGym UK - Birmingham Maypole
Hi Catherine, thanks for leaving us this review. We are sorry to see this is 1 star. We appreciate and value our member feedback.
If you require help with your membership then then you need to contact member Services by either email or social media and they will be happy to assist you further.
We are sorry to hear this, our team will be able to put you in direct touch with the Gym Manager so you can discuss your concerns further.
Thanks, PureGym
I feel you could be losing out on…
I feel you could be losing out on potential new gym members, when there is no staff, quite difficult for people to come and look around. Also, although, service users are informed when there is no staff, I worry this could lead to health and safety issues, too much time is spent of service users working things out for themselves, staff differ in the level of detail provided, on induction, more consistency is required in explaining how to use the equipment. Also classes should offer alternative options for lower level not everyone can do higher level impact, also this could lead to injury.
3 June 2023
Unprompted review
Reply from PureGym UK - Birmingham Maypole
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Reply from PureGym UK - Birmingham Maypole
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
If you have more suggestions, the best way to pass them on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements.
Thanks, PureGym
Nice atmosphere although does get a bit…
Nice atmosphere although does get a bit manic at times so can't guarantee the use of some machines when you want them , only other thing is I would prefer better air conditioning as does get a bit stuffy .
Not bad for the price I pay
17 May 2023
Reply from PureGym UK - Birmingham Maypole
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I feel that that this gym is a great…
I feel that that this gym is a great place to workout. Equipments, space, changing rooms and lockers are always organised. Appreciate the team who is maintaining the gym. Good work!!
12 May 2023
Reply from PureGym UK - Birmingham Maypole
Hi Vishal. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Cold showers are really unacceptable
Cold showers are really unacceptable , why , why , have they lowered the water temperature to cold in the Ladies showers ,At Least make it warm !!!!!!!
7 April 2023
Unprompted review
Reply from PureGym UK - Birmingham Maypole
Hi Alan. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated.
Thanks, PureGym.
It's a no fuss approach to the gym
It's a no fuss approach to the gym. Help is there if required.
There is a broken fire door in the shared area of the building which has had an 'awaiting engineer' notice on it since before Christmas 2022. Pure Gym should be putting pressure on their landlord to get it repaired.
1 April 2023
Unprompted review
Reply from PureGym UK - Birmingham Maypole
Hi Julia. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We appreciate and value our member feedback and will assure this is addressed in club.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
the equipment is not good enough
i am an elite level powerlifter and love this PureGym and the community of lifters within it however I've been to many other local gyms and the equipment just cant compete with them i've spoken to many other who just lift for fun and they all agree that the equipment elsewhere is better and they only go because its closer but many of us are considering switching to other gyms with better equipment and thats not just powerlifters but normal people who just want to lose weight or get a but of muscle
16 March 2023
Unprompted review
Reply from PureGym UK - Birmingham Maypole
Hi Dorje. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Needs to be more staff during the…
Needs to be more staff during the night. Equipment not put back
18 February 2023
Reply from PureGym UK - Birmingham Maypole
Hi Trevor. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I've not had the best experience at…
I've not had the best experience at this gym overall but have been a member for a while because my personal trainer who is employed with them is excellent. Over the weekend, my phone was stolen at the gym, I was unable to look at the CCTV straight away because there was no manager on site. I emailed and no manager has gotten back to me. you can't call the gym to find out when a manager will be on shift so I have to drive down there Russian roulette style to see if I get lucky.
Generally the gym is understaffed, the classes get cancelled last minute, the drinks machines don't work. But, they have good PT's and decent enough equipment which I think is their saving grace. After this palaver, I am leaving though.
4 February 2023
Unprompted review
Reply from PureGym UK - Birmingham Maypole
Hi Abi, thanks for leaving us this review. We are sorry to see this is 1 star. We appreciate and value our member feedback.
We are sorry to hear your phone was stolen. We would advise reporting this to the police and the gym staff will do their best to help with any investigation or questions they may have.
Thanks, PureGym
The gym often has large groups of…
The gym often has large groups of teenage boys being obnoxious. These boys are 100% under 16. I saw a boy working out with his father recently who couldn't have been a day over 10. If these boys (who look around 13) weren't so disruptive and rude it wouldn't be an issue. They take over areas of the gym and sit on equipment they aren't even using. Making comments about other gym users to each other.
15 December 2022
Unprompted review
Reply from PureGym UK - Birmingham Maypole
Hi Baxter. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for ensure any inconvenience caused. We would advise raising these concerns with the Gym Manager who can then investigate this further.
Thanks, PureGym
I came at 3:30pm
I came at 3:30pm. Not many people. No need to wait for any equipment. Changing room was tidy. Shower water was hot and strong enough. So relax!
16 December 2022
Reply from PureGym UK - Birmingham Maypole
Hi Wayne. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym.
Some equipment is old and impractical…
Some equipment is old and impractical for some users. Such as the squat racks, they are set distances apart which for health and safety is dangerous as i have to either bend down lower to put the weight away or stand on tip toes.
Asked for new equipment on multiple occasions, only to be told our gym is due a refurb once the solihull gym is done and it rotates back to them.
24 November 2022
Reply from PureGym UK - Birmingham Maypole
Hi Chris. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
I really enjoy this gym
I really enjoy this gym. It's clean, easy to get to, parking and good variety of gym equipment. The only reason I've given 4* is because of the classes. Sometimes the instructors don't come and there's no signs or messages to update you that there's a cancellation - just no shows which is really disappointing
11 December 2022
Good but Cancelled classes
Tte gym is really good always plenty of space and friendly. The issue is the classes. We joined the gym so we could do the classes and even encourged our friend to join. The last few weeks the classes have been cancelled, and on one occasion we turned up stood there waiting with all our equipment only to be told it was not on. When the classes are on they are excellent
8 December 2022
Reply from PureGym UK - Birmingham Maypole
Hi Helen - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We really appreciate your excellent feedback regarding the classes. We understand it can be frustrating when classes are cancelled at the last moment due to unforeseen circumstances.
For more information, the best thing to do would be to contact the Gym Manager as they will be able to advise further. You can speak to them in the gym, or by contacting them via email at jim.robinson@puregym.com
Thanks, PureGym
Complaint machines not repairing
Complaint machines not repairing, it's more than one month and still same status.
10 November 2022
Reply from PureGym UK - Birmingham Maypole
Hi Hashim. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Constant cancellations!
I joined PureGym Maypole on the 29th October 2022. I booked onto a 30 minute Get Started which was useless and lasted 5 minutes with a member of staff pointing out the obvious.... that's a running machine, that's some bikes etc! I have since booked onto at least two classes per week, every week and have actually managed to do 2 because they keep cancelling! Half of the time they don't even let you know its cancelled until you turn up? Why advertise classes if you cannot put them on?
29 November 2022
Unprompted review
Reply from PureGym UK - Birmingham Maypole
Hi Rachel. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We are sorry to hear of your negative experience with PureGym classes and would like to also apologise for any inconvenience caused. We do always try to inform members when a class has been cancelled or try to find an alternate PT to take the class however this is not always possible.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Unhelpful when trying to cancel
Been trying for days to cancel my Membership, I’ve explained to the Membership Team and the Gym directly that the online service is not giving me the option to Cancel, and that I am overseas and unable to contact the Bank to cancel my Direct Debit.
I cannot understand how the Gym can accept my Direct Debit details but claim they cannot then Cancel upon my request.
Very disappointing.
16 September 2022
Unprompted review
Reply from PureGym UK - Birmingham Maypole
Hi Nic, thanks for leaving us a review, We are sorry to see this is 1 star. We appreciate and value our member feedback.
I am afraid we are unable to cancel a membership once it has passed the 14 day cooling off period. It is down to the member to make sure their direct debit is successfully cancelled. If you are unable to go in branch, we would advise calling your bank, emailing them or cancelling the direct debit via the app at least 4 working days before your payment is due.
Thanks, PureGym
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