PureGym UK - Bletchley Reviews 79

TrustScore 4.5 out of 5

4.3

Beacon Retail Park, Watling St, MK1 1BN Milton Keynes, GB


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Rated 5 out of 5 stars

Bletchley gym has improved loads. I now attend this gym much more than the other 2 in Milton Keynes! The cycle classes are creative, innovative, advanced and engaging! One instructor (M, female) I m... See more

Company replied

Rated 4 out of 5 stars

It's OK, sometimes is very hard to find a space to training and trainer with own group not helping with that, taking even more space . Clean gym and changing room, weights ok but lack off clips to p... See more

Company replied

Rated 5 out of 5 stars

Great reception and initial greeting. Superb gym session from Estelle. Big group in the spin class this morning, but all seemed very appreciative of the way the class was lead and we were all very mot... See more

Company replied

Rated 3 out of 5 stars

The gym itself is good but got some problems: 1) there are always problems with hot water in shower and usually it takes two months to fix it. 2) not enough equipment 3) price for membership goes... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Bletchley

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Beacon Retail Park, Watling St, MK1 1BN, Milton Keynes, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

79 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

The floor plan is not optimal

The floor plan is not optimal
Cleanliness is shocking

18 February 2023
PureGym UK - Bletchley logo

Reply from PureGym UK - Bletchley

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 5 out of 5 stars

Bletchley gym has improved loads

Bletchley gym has improved loads. I now attend this gym much more than the other 2 in Milton Keynes!
The cycle classes are creative, innovative, advanced and engaging! One instructor (M, female) I met for the first time, she took note of my name and she encouraged me during the class. She was amazing, sadly her classes are around 1pm so can’t go due to work. Bletchley is rocking, trust me, I’ve attended all three! Bletchley now has the best classes, they listened to their customers!

11 February 2023
Unprompted review
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Reply from PureGym UK - Bletchley

Hi Sonia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Worst Smelling Gym!

The gym has been smelling so bad recently. Such a strong and disgusting odour which does not go, the gym really needs an AC or just something to help with the smell. Makes me want to Vomit!!

2 February 2023
Unprompted review
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Reply from PureGym UK - Bletchley

Hi Rahima. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 2 out of 5 stars

At Bletchley the showers fluctuate…

At Bletchley the showers fluctuate between very hot to stone cold.
Also I understand you like to play music but why so loud when virtually everyone wears their own headphones and the gym is nearly empty!!!!

20 January 2023
Unprompted review
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Reply from PureGym UK - Bletchley

Hi Dave. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this.

Thanks, PureGym

Rated 5 out of 5 stars

I like it I can come in anytime to work…

I like it I can come in anytime to work out, I can work out with a group or by myself.
I like the set up of the place, the tidiness and I like the fact that one comes in to work out and does not feel judged.

19 December 2022
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Reply from PureGym UK - Bletchley

Hi Ed. Thanks for taking the time to leave this review, we are delighted/ to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very clean

Very clean very good condition

19 December 2022
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Reply from PureGym UK - Bletchley

Hi Fawad. Thanks for taking the time to leave this review, we are delighted/ to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Bletchley

Hi M Brown. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

The site was soo cold which is not good…

The site was soo cold which is not good for our health

14 December 2022
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Reply from PureGym UK - Bletchley

Hi - Thank you for taking the time to leave us a review; we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused.

Temperatures/air con in our gyms are automatically regulated, but if there is a persistent issue please speak to a member of the team on the gym floor who will be able to review.

Thanks, PureGym

Rated 2 out of 5 stars

Okay, not great

Equipment seems to have been moved much closer together; music can sometimes be WAY too loud; AC doesn't seem like it's in use often and the machines don't blow out air either; in the last four months or so there's never any sanitiser especially in the dispenser by the entrance / exit; gym kept fairly clean though you can see cobwebs etc around though not the fault of the cleaners; comms from staff via email isn't the best because their responses show they haven't read your email properly. Had to leave briefly because of this though I wanted to renew my membership. Overall, it's just okay. If you don't mind waiting sometimes or if you don't mind a bit of hassle here and there.

14 December 2022
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Reply from PureGym UK - Bletchley

Hi there,

Thank you for taking the time to leave us a review; we always appreciate and take on board member feedback.

We're sorry to hear of this recent experience and we shall ensure these concerns are raised centrally. We do however hope that you choose to return to PureGym soon!

Thanks, PureGym

Rated 4 out of 5 stars

4 star due to small space

4 star due to small space, less number of specific machines/equipment. Sometimes long wait for your turn. Strangely, there is only 3 wall clock in the whole gym. Need to check time? walk to other end of the building.

23 June 2022
Rated 5 out of 5 stars

Good Gym

Everyone must consider pure gym….Good facilities to train

19 March 2022
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Reply from PureGym UK - Bletchley

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym!

Thanks, PureGym

Rated 3 out of 5 stars

Needs some work

Overall good experience, had all the equipment that was required and space. It was also noticeably cleaner in Bletchley pure gym compared to other gyms of this chain I've used. The two stars I have removed are for the following:
1. Twice now was hit by extremely cold shower as they have issues I believe with boiler however it was not mentioned and there were no signs to tell
2. The machine giving out flavoured water is something I look forward to every time I go because honestly the flavours are brilliant and refreshing when working out but 3 times I had issues with the machine maintenance. Flavours are not topped up so you get regular water which is a disappointment and the machine is often out of order completely. Had to chase staff to check it and put "out of order" notice couple of times.
3. The energy drink machine, the fridge is not working and you get a warm drink which is not exactly what you want
4. One of the staff members is not very welcoming. Twice now i had to experience their attitude. This is a personal trainer and I approached them to ask a quick simple question about my membership, they were on their phone sitting for a while so I assumed it was OK to approach. I was welcomed with "I have no time I have a client coming up", I mentioned that it was just a question about "gym buddy" option with my membership. They chose to ignore me and instead speak about it to the person I attend the gym with and completely avoided eye contact with me. Their answers were very cut short and unwelcoming, honestly did not make me feel well.
I have been also told by other people that attend this gym that this personal trainer treats visitors with not much respect. They look down on people for asking simple questions as if it is very bothersome for them

I hope these points will be noticed and worked on as I wish to stay with this gym for further use

18 March 2022
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Reply from PureGym UK - Bletchley

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and we would like to also apologise for any inconvenience caused.

We are sorry to hear of your negative experience with PureGym and would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 2 out of 5 stars

Hygiene and lightning

Showers are not clean and very low water pressure.
Lightning in the training Sal depressing

18 March 2022
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Reply from PureGym UK - Bletchley

Hi. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused.

It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated.

Thanks, PureGym.

Rated 5 out of 5 stars

The gym is always clean

The gym is always clean , the staff are excellent

15 March 2022
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Reply from PureGym UK - Bletchley

Hi Mark. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear you enjoy using the gym!

Thanks, PureGym

Rated 2 out of 5 stars

The music is too loud

The music is too loud. The ads for becoming a PT are even louder. Thank you for your response. This is a two star, not a one star review. I was unable to find a staff member on duty - hence the review. Thanks

12 January 2022
Unprompted review
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Reply from PureGym UK - Bletchley

Hi Tammy, thanks for leaving us a review. We are sorry to see this is 1 star. We appreciate and value our member feedback.

If you believe the music to be too loud, we advise speaking to the PT or the Gym Manager who will be happy to look into this and take action if needed.

Thanks, PureGym

Rated 5 out of 5 stars

Great gym spin class

First time at the gym for a spin class, the instructor was very helpful and the class was great.

21 November 2021
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Reply from PureGym UK - Bletchley

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear you enjoyed the Cycle class! they are very popular. We hope to see you back :)

Thanks, PureGym

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