PureGym UK - Boston Reviews 78

TrustScore 4.5 out of 5

4.3

Alban Retail Park, PE21 7NN Boston, GB


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Rated 3 out of 5 stars

I joined having seen the adverts for the large array of classes offered, however now I am a member have found those classes aren't yet available (pilates in particular) I also find the class schedule... See more

Company replied

Rated 3 out of 5 stars

My experience has been good so far apart from my last visit on 19/2/23 at Boston Lincolnshire pure gym. Both toilets were blocked and not flushing, then to make things worse, I got in the shower aft... See more

Company replied

Rated 5 out of 5 stars

At the moment I'm having good experience with PureGym! I like location, I like when I can access gym any time and to be honest I really don't have any negative things to say! Keep up the good work! An... See more

Company replied

Rated 5 out of 5 stars

Modern new gym, very clean with a plethora of equipment. Open 24x7 (but is unstaffed most of the time) New and clean changing room facilities. Bring your own shower gel, towel and other toile... See more


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Boston

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Alban Retail Park, PE21 7NN, Boston, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

It's been very dirty lately

It's been very dirty lately, it's impossible to exercise, the equipment is dirty, bottles are empty, the studio is full of dust, these are not normal conditions for exercising.

18 February 2024
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym

Rated 1 out of 5 stars

Unfriendly staff

Unfriendly staff! Too crowded

21 December 2023
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Lila. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars

Great machines

Great machines. Nothing out of order. Just able to get on with whatever you want to do with no interference and no one staring at you.

20 December 2023
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Reply from PureGym UK - Boston

Hi Jenny. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Friendly,helpful staff

Good place,clean place.
Lovely staff,always helpful, friendly.
Personal trainers they are amazing.
Really need WiFi. And louder music.
And 100% need bicycle parking place. Because many people cycling. And leave they bikes somewhere araund. And thats is not safe.
Safety should be on first place.

15 October 2023
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Reply from PureGym UK - Boston

Hi Nada. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

All equipment that you need to keep fit…

All equipment that you need to keep fit easy to access

14 October 2023
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Reply from PureGym UK - Boston

Hi Debbie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great gym open 24/7

Great gym open 24/7 , lots of different equipment & friendly people.

10 October 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Rachel. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

I couldn't connect to a WiFi in the gym…

I couldn't connect to a WiFi in the gym as I like to listen to my own music whilst working out. It says on the website it connects to O2 automatically but the only WiFi available is a staff one with a password. Can anyone help please

2 October 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Luke, thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. To connect to the Wi-Fi, select the PureGym Wi-Fi and you will be redirected to a log in page whereby you will just need to enter your email address and PureGym PIN! If issues persist, please speak to a member of staff in the gym.

Thanks, PureGym

Rated 2 out of 5 stars

The state of the showers in this Gym…

The state of the showers in this Gym are unhygienic and utterly disgusting, regardless of timing they are dirty and full of pubes. I have showered early morning and evening and they never appear to be properly cleaned

2 August 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi MDS. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 5 out of 5 stars

I just love this gym the staff are…

I just love this gym the staff are lovely no one judges you it has a totally different feel to all the other gyms I’ve been to. I’m actually confident enough to go on my own

22 July 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Raquel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very local for me and convenient

Very local for me and convenient. At the weekends I go early always get the training equipment I need.

22 July 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Vicky. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Excellent equipment

Excellent equipment. Always something available to use even in busy periods.
Would be five stars but the lack of a bike rack or somewhere to leave a bike is a negative point for me as a keen cyclist who uses the journey as a warm up.
Staff seem friendly and helpful when there.

14 July 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Stuart. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 3 out of 5 stars

Air quality and fobs to enter

The air con or general air condition in the gym feels stuffy and sometimes sweaty smelling. The cardio equipment all faces blank walls with no viewing options or windows to look out on or tele to watch. And I think it's bad you have to buy your own fob for easy gym access. It should come with membership like most other gyms. Other than that staff are friendly and classes and the gym seem to be busy.

3 July 2023
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Great gym

Great gym, fab app, friendly staff, clean, secure, plenty of machines, varied equipment, open 24/7
What’s not to love??

5 July 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Louise. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

New starter

Plenty of space, plenty of available equipment - Nice gym!

3 July 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Will. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Don't feel judged or intimidated at the…

Don't feel judged or intimidated at the gym, good quality equipment.
Only downside the air-conditioning is not felt throughout the gym

28 June 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Hannah. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Good gym

Good gym. Showers intermittently changed temperature and the internet is dreadful so using the app is nonexistent. Other than that, it's good

15 June 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Tyler. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Review Air conditioning please

Good gym but there needs to be a review of the air conditioning, far too hot in there a lot of the time

25 May 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Ben. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 4 out of 5 stars

Good gym

Good space good equipment! Always really busy.
Only downside for me showers are not very hot

21 May 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Jason. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Went at 10pm so very quiet

Went at 10pm so very quiet. All machines still very clean. Music pumping makes the atmosphere great.

15 May 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Stuart. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Ladies upstairs showers are cold and…

Ladies upstairs showers are cold and unclean. I hate using the ladies shower facilities.

14 May 2023
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Melanie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

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