PureGym UK - Boston Reviews 78

TrustScore 4.5 out of 5

4.3

Alban Retail Park, PE21 7NN Boston, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I joined having seen the adverts for the large array of classes offered, however now I am a member have found those classes aren't yet available (pilates in particular) I also find the class schedule... See more

Company replied

Rated 3 out of 5 stars

My experience has been good so far apart from my last visit on 19/2/23 at Boston Lincolnshire pure gym. Both toilets were blocked and not flushing, then to make things worse, I got in the shower aft... See more

Company replied

Rated 5 out of 5 stars

At the moment I'm having good experience with PureGym! I like location, I like when I can access gym any time and to be honest I really don't have any negative things to say! Keep up the good work! An... See more

Company replied

Rated 5 out of 5 stars

Modern new gym, very clean with a plethora of equipment. Open 24x7 (but is unstaffed most of the time) New and clean changing room facilities. Bring your own shower gel, towel and other toile... See more


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Boston

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Alban Retail Park, PE21 7NN, Boston, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Nice clean gym but classes not available

I joined having seen the adverts for the large array of classes offered, however now I am a member have found those classes aren't yet available (pilates in particular) I also find the class schedule a little unorganised (different days times each week) and have to go on a waiting list to find if it's actually happening.
The gym seems very well equipped and clean, and the staff all friendly and helpful. Lots of parking apart from peak shopping times. Easy access.

19 February 2023
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Classes will vary from gym to gym and we can only advise keeping an eye on the timetable for any changes made.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi James. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Amazing gym

Amazing gym, staff and gym classes. Open 24 hours a day and prices are good for everyone. Very recommended.

17 February 2023
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Such a good and comfortable…

Such a good and comfortable environment- showers weren’t working

19 February 2023
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Emily. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We would advise speaking to the Gym Manager regarding the showers.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Easy parking

Easy parking, 24/7 access, clean and bright gym. Well laid out with plenty of space. Good atmosphere, lots of friendly people. Very clean facilities.
Value for money.

19 February 2023
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Filthy showers

I visited the Boston gym today and had a great workout, however the showers were broken and filthy. There was no sign on the showers to inform people they were out of order either. Disappointing end to a good workput

19 February 2023
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 4 out of 5 stars

Always clean and friendly place to be

Always clean and friendly place to be.
Plenty of equipment

18 February 2023
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Jo. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very good instructors and QR codes…

Very good instructors and QR codes available on all fitness equipment to instruct how to use equipment.

18 February 2023
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Jane. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Everything you could want except…

Everything you could want except a punch/kickbag, I would love one in the gym. In my opinion it’s all that’s missing.

12 February 2023
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Keegan. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

Well equipped and great value, but not perfect

Update after over 30 visits: they have replaced the woke corporate looped message with a standard safety notice - well done on that. A 4.5 stars now.

(Original review)
This gym has an excellent range of equipment, with some machines that are lacking in a near-by competitor. Staff are helpful. In short, with current offer pricing, huge value for money.

Only quibbles are, to my eyes at least, the uninspiring decor and the woke 'safety and inclusiveness' corporate messages that irritate at regular intervals. Just use the speakers for music, please! Also, you need to take your mobile with you for QR code scanning, unless you want to manually enter your pin. As I don't like carting my rather bulky mobile to the gym this is a little bit inconvenient.

One other caveat, the parking is shared with busy B&M and Dunelm stoes and exiting onto the main road is tricky as it's often congested. However, with 24 hour opening, off peak use would mitigate this problem.

All in all, well recommended.

30 December 2022
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Jeremy. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Well equipped, modern and value for money

Modern new gym, very clean with a plethora of equipment. Open 24x7 (but is unstaffed most of the time)

New and clean changing room facilities. Bring your own shower gel, towel and other toiletries. Also bring your own padlock for locker.

The music is always on interlaced with a lot of corporate messaging (a little bit annoying to be honest!)

Members also seemed quite decent in the main, although I did spot a few guys breaking the rules.. taking their trainers off!

Bargain at £10.99 per month. Much better than the alternatives in Boston. And PureGym by far has the best equipment. Also lots of classes. I haven't tried any yet though. 5 stars.

10 December 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look