PureGym UK - Brighton Central Reviews 109

TrustScore 3.5 out of 5

3.5

Tower Point, BN1 1YR Brighton, GB


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Rated 5 out of 5 stars

This gym ticks all the boxes for convenience and value for money! There's a good range of classes at different times of day. I'd like to give a special recommendation for the three fabulous ladies, PT... See more

Rated 5 out of 5 stars

I wanted to go out of my way to write a review for Noemi Leto, who is one of the PTs there and also does some classes (I did HITT with her today) she’s just everything you would want it a teacher & PT... See more

Company replied

Rated 3 out of 5 stars

Since the Pure Gym took this place over after LA Fitness it doesn't look there was some equipment replacement nor maintained. Some handle bars for Lats would need replacing, leather seats needs attent... See more

Company replied

Rated 3 out of 5 stars

water dispenser does not come out cold water! The cleanliness of the locker room is still very bad in the morning. Entrance door to the street should also have a QR code to enter this would fail... See more


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Brighton Central

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Tower Point, BN1 1YR, Brighton, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

109 reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Couldn't find the water refill but…

Couldn't find the water refill but other than that good

7 November 2024
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! If you're having issues finding the water facilities just ask a local member of staff and they'll happily show you where they are. Thanks, PureGym.

Rated 2 out of 5 stars

Early Closure Of The Gym

Gym has closed early at 10 pm and today at 8 pm .No emails sent to members as claimed not even a notice on the front to alert members about this upon entering the gym which could be very useful . A better communication from the management is warranted as many members are dismayed and frustrated with the unprecedented incident.

22 October 2024
Unprompted review
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Ronaldo - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information and we can look into assisting you with this. Thanks, PureGym

Rated 5 out of 5 stars

Good spacious gym

Good spacious gym. Good range of equipment . Big changing rooms .
Good variety of people. Friendly atmosphere

21 October 2024
Unprompted review
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Maria - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.

We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

Rated 3 out of 5 stars

Since the Pure Gym took this place over…

Since the Pure Gym took this place over after LA Fitness it doesn't look there was some equipment replacement nor maintained. Some handle bars for Lats would need replacing, leather seats needs attention as some are tearing apart, it would not be bad idea to decorate the place as paint is flaking of the walls lastly the odor in the showers was rather surprising.

3 October 2024
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Reply from PureGym UK - Brighton Central

Hi Ales - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Could you please get in touch directly with the Gym Manager to provide more information (such as dates, times and specific equipment etc.) so this can be looked into further. Thanks, PureGym.

Rated 5 out of 5 stars

Best among the rest

Well-organized and inclusive for all. Best place for your workout

31 August 2024
Unprompted review
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Reply from PureGym UK - Brighton Central

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. Have a fantastic fitness journey! Thanks, PureGym

Rated 2 out of 5 stars

15-min passcode arrived 7 hours later

Joined on a 3 day pass, my first time membership with PureGym. Was told access passcode would arrive within 15 minutes. Code hadn’t arrived when I got to the gym so I waited… and waited…… the code arrived 7 hours after I paid for it.

Would have made the first day completely pointless, I was just lucky to catch a member of staff between classes who let me in.

9 September 2024
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Byron. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We do apologise for the delay in receiving your PureGym pin and any inconvenience this caused. Very glad to hear staff on site could help on the day.

We would like to assure you that we are reviewing feedback and will ensure all points raised are addressed. Thanks, PureGym

Rated 2 out of 5 stars

Hi I want to join but got hacked online…

Hi I want to join but got hacked online before so do not want to give BOTH my direct debit details AND bank card number on the website
Can I join another way?

3 September 2024
Unprompted review
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Reply from PureGym UK - Brighton Central

Hi Lesley, we're sorry to see this 2 star review!

Our joining process is online and please be assured your payment details are secure when joining through our PureGym website.

Please drop our Member Services team a message on (member.services@puregym.com) if you have any questions.

We look forward to seeing you in the gym soon!

Thanks, PureGym.

Rated 1 out of 5 stars

Very uncomfortable experience

Very uncomfortable experience

3 September 2024
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Reply from PureGym UK - Brighton Central

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym

Rated 5 out of 5 stars

Super quick and easy to sign up

Super quick and easy to sign up. Great gym and facilities too

1 August 2024
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Reply from PureGym UK - Brighton Central

Hi Ashleigh. Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

Incredibly simple sign up process

Incredibly simple sign up process, great value for money. Simple to use app and my first visit was good. Clean gym, lots of equipment and great spaces to work out throughout the building. Would definitely recommend to anyone thinking of joining

28 June 2024
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Reply from PureGym UK - Brighton Central

Hi Hayden - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

We hope you continue to enjoy your time with us!

Thanks, PureGym

Rated 3 out of 5 stars

PureGym Brighton, havent changed much.

After couple years now I've finally comeback to PureGym at this location. Still the best thing about this place is it available 24/7 and its price, relatively cheap, £25 p/m + joining fee. It has plenty of equipment and space, however I've noticed some stuff are gone, I really like to use after workout power plate, there used to be one over there now it's gone. The place still have a lot of classes, and you can book PT to show you around or help you make some exercise plan, which is great for this price. However, what have annoyed me the most is the bad smell and dirtiness in the place, and I would like to point it straight away that I'm not talking about smell of sweat. Men locker room and showers are particularly bad. Smell of urine and mould in the shower room hits nostril right away, disgusting stains coming off the cabin walls, broken or badly fixed cabin doors and pointy, sharp-edged metal things fixed to the cabin wall, I've already managed to hit my head against it, luckily haven't cut my self but couple days later I can still feel it. This is so annoying that after a couple of years, despite complaining about dirtiness of the place, multiple times, it haven't changed at all, in fact get even worse ...

24 April 2024
Rated 5 out of 5 stars

Clean

Clean, safe, good equipment, good air quality I saw cleaners working hard and even the manager, unseen at my other gym which is disgusting, stinks of sweat dope filthy air and equipment I'm thinking of cancelling altogether at the other gym and upgrade to use this one anytime. So far very impressed

3 May 2024
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Reply from PureGym UK - Brighton Central

Hi Rosie, thank you for taking the time to leave this 5* review!

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!😊

Thanks, PureGym

Rated 5 out of 5 stars

Brighton Central PureGym is excellent…

Brighton Central PureGym is excellent in all respects. Easy access to equipment, friendly atmosphere, helpful staff, good changing facilities.

But! Some weeks ago they took the clocks down from the front and back walls. It was very useful to be able to glance up and see what the time was. Now you can't. Please ask them to put the clocks back.

3 May 2024
Unprompted review
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Keith! Thanks for taking the time to leave this 5 star review!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so.

Please be assured we are reviewing feedback, and your point raised will be addressed in club! Thanks, PureGym

Rated 5 out of 5 stars

Much better than the other reviews!

Much, much better than the other reviews! Admittedly, I was there early at 7.00am and it was not that busy, but lots of kit and I did not have to wait to use the machines I needed. I am only using it for weights. Changing rooms were clean, warm and after letting the shower run for a bit….lots of hot water. I think you would be hard pushed to find a better gym for the price in Brighton. A word of warning for older folk, don’t turn up and expect a receptionist to show you round, it is all on line and you need to sign up and pay to get a pin that lets you in (and out!) I did the day pass, just to try the gym out and it all worked fine. Have a great time.

12 April 2024
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Reply from PureGym UK - Brighton Central

Hi Rick. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Lara was very helpful

Lara was very helpful. (Brighton)

28 March 2024
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Ben. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Really easy joining process

Really easy joining process. Looking forward to starting my fitness programme. The app looks great and easy to navigate

23 March 2024
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Reply from PureGym UK - Brighton Central

Hi Zoe. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Very Dirty place

15 March 2024
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym

Rated 1 out of 5 stars

Entry code provided did not work

The joining was the easy part. Got my code to get in with my buddy who had invited me. Got to the Gym, the code would not work. The gym was not staffed so we could not get any help. We bought a day pass, but my buddy unfortunately typed in an incorrect email by 1 character! So there was no further experiencing Pure gym for me. It just didn't happen. My buddy meant to introduce me to Pure Gym but it wasn't meant to be, it seems.

18 February 2024
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

It would really help us if you could get in touch directly with the Member Services to provide more information so this can be properly investigated. Thanks, PureGym

Rated 1 out of 5 stars

Cramped space with too many people

Cramped space with too many people.
Great machines but felt too close to other people
Not the best atmosphere in the gym - other members were very rude and pushy
The gym was nice it was more the people ( which is out of your control completely)

17 February 2024
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Reply from PureGym UK - Brighton Central

Hi Hollie-Ella. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym

Rated 3 out of 5 stars

Functional

Visited this gym as a one off and it was fairly busy for a Saturday evening so I imagine it's mobbed at peak times. There's almost no natural light and the air felt humid, which might also be why some of the equipment is rusty. So it's not the nicest space to be in, not even on the nicer end of Pure Gyms. But it has a good range of equipment, it does all work so it does the job.

10 February 2024
PureGym UK - Brighton Central logo

Reply from PureGym UK - Brighton Central

Hi Nic! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We pump over 2,000 litres of fresh air into our gyms every second though our ventilation systems. This helps to dilute airborne virus particles and ensure members have clean fresh air to workout.

With regards to the club being busy we’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym

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