i absolulty love this gym due to all the staff being so approchable, friendly and always extremly helpful. The classes are also excellant and the trainers are always on hand to advise and guide... See more
Location
Switch locationAbbey Wood Retail Park, BS34 7JW Bristol, GB
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See what reviewers are saying
Great range of equipment. Missed having equipment with individual TV screens, but overcame that with my iPhone and ear pods! The membership fees are cheaper than anywhere else and the flexibility w... See more
The way the team of this gym treats the clients, the atmosphere created by the team of this gym, their attention to the needs of those around them, their kindness, the equipment and weights nicely pla... See more
Company replied
All the equipment is really good quality and rarely any machines broken. Excellent variety of machines as well. It's gets very busy and the weights area is constantly messy. The dumbbells are all ov... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Bristol Abbey Wood Retail Park
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Abbey Wood Retail Park, BS34 7JW, Bristol, United Kingdom
3.7
Average
78 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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MOST HELPFUL STAFF
i absolulty love this gym due to all the staff being so approchable, friendly and always extremly helpful.
The classes are also excellant and the trainers are always on hand to advise and guide you on your way making sure you are doing the exercise correctly.
I love Kelceys Spin class on a Wed evening and the GLC class with Kelcey on a saturday, since meeting her i have really noticed a difference in her, her confidence has grown and is growing. She is brilliant at what she does and i can see how much she enjoys her job and what she does. Kelcey is just one of the sweetest girls.
Rich and Hadge have also been amazing and really helpful and have gave me their time, advice and support.
I feel really supported at this gym and this makes me want to keep going back and achieving my goals.
19 February 2026
Unprompted review
Poor experience registering as a gym buddy
Hi. My wife sent me an invitation to be a gym buddy via whatsapp. When I clicked on the link it did not allow me to register, instead saying I should contact member services. How can I solve this?
29 November 2025
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 1 star. Looking into the account, we can see that the membership is active. If you need any assistance with your membership, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Quick and easy to set up
Quick, easy set up, prompt comms, clear options and user interface.
17 July 2025
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi Richard - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
My experience was more than what was…
My experience was more than what was expected
4 June 2025
Unprompted review
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi Saurabh. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I found it very friendly and welcoming
I found it very friendly and welcoming. the staff were really helpful, and the equipment was just what i needed. i didnt have to wait for anything and everyone around me was friendly.
19 May 2025
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi Lorna - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
£37 a Month for 1 gym not 267
The reply below is generic, ive been told i purchased core not us which is rubbish. Note before you huy that you recieve NOTHING that gives you details of what membership you purchased , not in app or on your receipt. Ive replied to the Auto responce emails and i dont have Social Media do i need Social media??Why should I need Social Media to get decent support....
£37 a Month and they've given me access to 1 gym.
I went for the pay up front 3 months in advance it strips everything and charges you £112 no matter which level you chose on the steps prior.
Needed as im traveling the UK.
Waste of money , no answers, no support. ( I have had an emsil reply and i have returned and looked at the purchasing once again. It clearly states that plus membership gives you access to 249 gyms but they would rather deny me gym access and keep 50% of my uofront 3 months payment and shut my membership) I will attempt a few other gyms to get the emails that I have no access then take the emails to the small claims court along with the screen shots.
Literally nobody to communicate with just random emails. I would not recommend any contract unless it's a monthly rolling in your control. I'm expecting the same Automated claptrap reply on here that you get back from any emails sent to customer services
15 May 2025
Unprompted review
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi There - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. I'm sorry that you have not received a response previously. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. Thanks, PureGym
All good for a one day pass
19 March 2025
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi Peter! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoyed using the gym overall and hope to see you back again soon! Thanks, PureGym
Simple conversation to confirm hours…
Simple conversation to confirm hours off-peak hours
12 March 2025
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi Jon! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
Enjoy your next workout! Thanks, PureGym
Registration was easy and the app is…
Registration was easy and the app is great the only thing I found was it's way over crowded..it needs to be bigger ..the gym itself is really good..everything you need for a great workout if you can get on the equipment..
27 January 2025
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi Steve - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.
Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.
Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.
too busy too small pay too much to wait…
too busy too small pay too much to wait it’s always busy
26 December 2024
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.
Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.
Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi Shania. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
A good functional gym
A good functional gym. Some of the equipment is getting old and gym etiquette is poor particularly with users not returning weights and other items to their place
14 December 2024
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi Tom - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Access code didn’t work on arrival but…
Access code didn’t work on arrival but kind member of staff let me in
16 September 2024
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi Daniel, we're sorry to see this 3 star review and hear that!
As we require more info to help, please drop our Member Services team a message on (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your account and advise accurately on your PIN and access .
We look forward to getting this sorted for you!
Thanks, PureGym.
Payed the £21.99 upfront to a…
Payed the £21.99 upfront to a membership they said was going to stay that price and then 2 hours later received another email saying they’re going to take another direct debit payment of £24! Why!
10 September 2024
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi Charlotte, we're sorry to see this 1 star review!
If you joined on a £21.99 membership/gym and then changed your membership shortly after to a different priced membership, the difference would be requested.
Please drop our Member Services team a message on : (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your account and advise accurately on your payments.
We look forward to getting this sorted for you!
Thanks, PureGym.
The gym dose the job
The gym dose the job. However knowing the gym has over 6000 members and haven't added or updated kit in a while is a little disappointing. There is plenty amount of space and with 6000 members it needs to improve to maintain these numbers
4 May 2024
Great range of equipment
Great range of equipment. Missed having equipment with individual TV screens, but overcame that with my iPhone and ear pods!
The membership fees are cheaper than anywhere else and the flexibility with the membership means that you don’t have to get financially bound for months on end.
Overall great value for money.
23 April 2024
The way the team of this gym treats the…
The way the team of this gym treats the clients, the atmosphere created by the team of this gym, their attention to the needs of those around them, their kindness, the equipment and weights nicely placed both on the ground floor and on the 1st floor, cleanliness, order and discipline from the gym created and maintained by Mr. GM KIERAN and the whole team. Maybe it's not easy for the Puregym team to arrange everything for us every time either because we customers are messy, I see around me every day, but everyone does as they see fit, I don't judge anyone, I don't judge. . I'm right, but I want to thank the Puregym team and Mr. GM KIERAN for the efforts made behind us customers to arrange everything in their places. We should apologize to the Puregym team and be more tidy😊😔😊😔😊
4 March 2024
Unprompted review
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi Dumitru. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi, thanks for leaving us this review. We appreciate and value our member feedback.
If you have not already, we advise contacting Member Services via email or social media. They will be happy to advise and assist you further.
Thanks, PureGym
Reply from PureGym UK - Bristol Abbey Wood Retail Park
Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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