PureGym UK - Bristol Brislington Reviews 93

TrustScore 3 out of 5

3.2

Unit 2C, Brislington Retail Park, BS4 5NG Bristol, GB


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Rated 1 out of 5 stars

I left and joined somewhere else. Years of no upgrades, lack of equipment compared to other gyms. Its a no brainer. I have been making suggestions for a couple of years about upgrades to keep people i... See more

Company replied

Rated 4 out of 5 stars

Always been fine really enjoy my workouts. However there seems to be a constant problems with the showers They are nearly always cold. Which is not a great after working out. Please please can this... See more

Company replied

Rated 4 out of 5 stars

Pros - Good friendly environment. Clean equipment. Comfortable temperature. Not too busy majority of the time. Cons- not enough total equipment and variety for leg training. Only muscle group that... See more

Company replied

Rated 5 out of 5 stars

This gym is one of my favourites! It’s clean and tidy, the classes are always fun to attend and the personal trainers are always helpful/friendly, (especially Sammy) No matter what time of day I go... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Bristol Brislington

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 2C, Brislington Retail Park, BS4 5NG, Bristol, United Kingdom

3.2

Average

TrustScore 3 out of 5

93 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Showers are freezing cold

Showers are freezing cold, please fix this! Puregym Brislington

7 January 2026
Unprompted review
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Reply from PureGym UK - Bristol Brislington

Hi Tristan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Temperatures/air con in our gyms are automatically regulated by Smart machines. Whilst there have not been concerns on shower temperatures flagged during the monthly temperature checks, this will be looked into further. The club will continue to monitor this and report any concerns. If you have any further issues, the best way to pass them on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or email them using the contact info on the gyms homepage. They are always happy to discuss updates and improvements for the gym, and any issues that they might not have already flagged for review. Thanks, PureGym

Rated 1 out of 5 stars

I left and joined somewhere else

I left and joined somewhere else. Years of no upgrades, lack of equipment compared to other gyms. Its a no brainer. I have been making suggestions for a couple of years about upgrades to keep people interested, you just get a generic BS reply. Not worth the money compared to other gyms near by who are much better equipped. Brislington pure gym has just fell behind with their lack of keeping up with good equipment. You just get the very basics here, nothing else. And for the same price you pay here you could go elsewhere and get much more.

2 January 2026
Unprompted review
PureGym UK - Bristol Brislington logo

Reply from PureGym UK - Bristol Brislington

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio. Specific suggestions for equipment in our gyms is always appreciated and our team always aim to provide the best services to meet all members needs. We're sorry to hear that PureGym isn't fitting your needs at the moment, and we thank you for taking the time to share this feedback with us. Please be assured this will be passed onto our team and considered for future improvements. We wish you all the best with your continued health and fitness goals! Thanks, PureGym.

Rated 4 out of 5 stars

Always been fine until the last few weeks

Always been fine really enjoy my workouts. However there seems to be a constant problems with the showers They are nearly always cold.
Which is not a great after working out.
Please please can this be resolved properly or else I might have to consider my membership which I do not really want to do.

2 January 2026
Unprompted review
PureGym UK - Bristol Brislington logo

Reply from PureGym UK - Bristol Brislington

Hi Thelma. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Whilst there have not been concerns on shower temperatures flagged during the monthly temperature checks, this will be looked into and if you do have further concerns following this, we would ask that you let your gym manager know by approaching them in gym, or contacting via email, so they can look into the concern! It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Love Puregym…… I can go when it suits…

Love Puregym…… I can go when it suits me and even though it’s normally early hours I have needed to contact the manager to gain access to the lift at the gym and he was great.

14 May 2025
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Reply from PureGym UK - Bristol Brislington

Hi Rachel - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 1 out of 5 stars

Outdated gym needs refurbishment

PureGym Bristol Brislington is in serious need of a refurbishment. Many of the machines and equipment are noticeably old and worn compared to other PureGym locations I’ve visited, which makes the gym feel quite dated. Several areas could use an upgrade to bring the space up to the same standard as other branches. It would be great to see some modern, well-maintained equipment and an overall refresh to improve the workout experience.

26 October 2025
Unprompted review
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Reply from PureGym UK - Bristol Brislington

Hi Shanice - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Nice atmosphere and friendly staff

Nice atmosphere and friendly staff. A+

23 October 2025
Unprompted review
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Reply from PureGym UK - Bristol Brislington

Hi Jean - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 2 out of 5 stars

It’s ok

It’s an ok gym to train ins as its staff are far and few between. Wouldn’t rejoin

21 March 2025
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Reply from PureGym UK - Bristol Brislington

Hi Hayley - Thank you for taking the time to leave this review, we are sorry to hear that this was your experience. If visiting during a staffed hour,It may be that the staff in gym at the time had been unavailable due to performing other duties. It would really help us if you could get in touch directly with the Gym Manager via email, so they can look into why no one had been available at the time, and any further queries you may have on accessing the facilities. We hope we will have the opportunity to welcome you back. Thanks, PureGym

Rated 1 out of 5 stars

Brislington PureGym.

Brislington PureGym.
The equipment at Brislington is old and way past it's sell by date. The showers and toilets in the gents are disgusting. The one and only hand dryer has been out of action for 6 weeks at least with a sign saying it will be fixed. After contacting head office you just get fobbed off. The air con is leaking and pretty much ineffective.
It needs a revamp and soon, it's a dump when compared to other Pure Gyms in the area. My brother was shocked at the state of it compared to London's.

Spend your hard earned money at another gym group that is willing to invest in you as the customer.

7 October 2025
Unprompted review
PureGym UK - Bristol Brislington logo

Reply from PureGym UK - Bristol Brislington

Hi Rik - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our providers to ensure that facilities are fixed as soon as possible, if anything should be broken. We are equally as disappointed when this happens and sometimes need to wait for replacements but will have them in working order as soon as is safely possible. . We are always looking to make improvements to give our members the very best, If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 1 out of 5 stars

Gym requires renovation

Bristol Brislington Gym-I’m cancelling my membership because this gym is a complete joke compared to other PureGyms in Bristol. It has NEVER been refurbished, the equipment is ancient, and the lack of glute machines is ridiculous. Other PureGyms in Bristol have a proper hip thrust machine, a standing hip thrust machine, and a glute kickback machine — here you get nothing. Not everyone wants to be stuck doing barbell hip thrusts, which are outdated and inconvenient. The gym does not have enough lower body machines at all.

It’s clear this gym has been neglected for years while others have been upgraded. I’m not wasting my money on a place that refuses to invest in its members. Until it’s renovated, I’d advise anyone to go elsewhere.

2 October 2025
Unprompted review
PureGym UK - Bristol Brislington logo

Reply from PureGym UK - Bristol Brislington

Hi there - Thank you got taking the time to leave this review, we are sorry to see that this is 1 star. We are sorry to hear this had been your experience and appreciate all member feedback. . We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 3 out of 5 stars

If you’re looking for basic gym…

If you’re looking for basic gym equipment, it works. Would love to see a hip thrust machine here as setting up with the barbell takes ages, and only one deadlift platform.

It’s quite small & could definitely benefit from a revamp. In all honesty, the gym group near by has just had one so thinking of swapping. I have a multi pass Pure Gym so makes more sense to keep it, shame about lack of platforms & glute based machines

21 June 2025
Unprompted review
PureGym UK - Bristol Brislington logo

Reply from PureGym UK - Bristol Brislington

Hi Becky. Thanks for taking the time to leave this review.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions, please approach the Gym Manager who always appreciates and takes on board member feedback.

Thanks, PureGym.

Rated 5 out of 5 stars

Pure Fitness gym is a fantastic gym..

Pure Fitness gym is a fantastic gym... Clean, great equipment and a friendly atmosphere.
A great place for an excellent workout.
Well worth a visit for new starters or advanced gym users.

28 June 2025
Unprompted review
PureGym UK - Bristol Brislington logo

Reply from PureGym UK - Bristol Brislington

Hi Chester, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

Thanks, PureGym

Rated 5 out of 5 stars

Easy set up

Easy set up, not too complicated

28 March 2025
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Reply from PureGym UK - Bristol Brislington

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Someone was vaping in the gym

Was impressed with selection of machines but someone was vaping

8 February 2025
Unprompted review
PureGym UK - Bristol Brislington logo

Reply from PureGym UK - Bristol Brislington

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be properly investigated. Thanks, PureGym

Rated 5 out of 5 stars

Very easy to navigate

Very easy to navigate

8 February 2025
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Reply from PureGym UK - Bristol Brislington

Hi Alison! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your time with us! Thanks, PureGym

Rated 1 out of 5 stars

Horrific Showers

This is my regular gym and I have been going here for around 3 years. No issues with the gym equipment, although the machines can often be out of use for weeks without being fixed.

I had to use the showers for the first time yesterday and they were absolutely disgusting. Hair on the wall from the last person/people who used it, dirt and grime on the floors, just a horrible experience that I will not be doing again if I can help it. There was cut hair on the floor of the changing rooms too, like someone had had a haircut in there! Puddles of water on the floor. I left the gym feeling grubbier than I went in.

10 December 2024
Unprompted review
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Reply from PureGym UK - Bristol Brislington

Hi Toni - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.

Rated 5 out of 5 stars

very clean gym not confusing nice staff…

very clean gym not confusing nice staff and great idea to organize group events

29 November 2024
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Reply from PureGym UK - Bristol Brislington

Hi Elia - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

No messing around or sales pitch

No messing around or sales pitch. Instant code and in I went. Highly recommend this place - great equipment and free parking.

13 November 2024
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Reply from PureGym UK - Bristol Brislington

Hi Nathan! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

Fairly straight forward simple easyv

Fairly straight forward simple easy

20 September 2024
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Reply from PureGym UK - Bristol Brislington

Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

The best PureGym

The best PureGym

5 September 2024
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Reply from PureGym UK - Bristol Brislington

Hey Sammy - That's awesome to hear and thanks for the 5* feedback!😊

Thanks, PureGym

Rated 2 out of 5 stars

Gym was 90% upper body

3 September 2024
PureGym UK - Bristol Brislington logo

Reply from PureGym UK - Bristol Brislington

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

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