PureGym UK - Bristol Eastgate Reviews 91

TrustScore 3.5 out of 5

3.5

Eastgate Road, Eastville, BS5 6XX Bristol, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Overall, I am happy with the gym. However, I did prefer Barrow Road as more convenient and I now have to travel quite a lot more to get there. I also noticed that a lot of the treadmills are broken qu... See more

Rated 3 out of 5 stars

Toilets and showers not clean at all, it's always over crowded, not enough equipment, etc. The cycle class is interrupted constantly with guys coming in to get roll paper. The atmosphere is like a... See more

Company replied

Rated 4 out of 5 stars

I've really enjoyed the classes I have attended. Having had some time away from any sort of training it's been brilliant to get back to it! The gym is local to me so its easier to fit around my work/... See more

Company replied

Rated 5 out of 5 stars

An experience I can only liken to a divine intervention. The staff, heavenly in nature. The clientele, of equal angelic quality. Every piece of equipment felt like it had been grafted by God himself.... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Bristol Eastgate

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Eastgate Road, Eastville, BS5 6XX, Bristol, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

91 reviews

5-star
4-star
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2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Very bad management of the class timetable

Classes being changed all the time or cancelled. Your timetable needs to be updated to show the right person is running the class. One class was timetabled for a certain instructor and they weren’t even working that day. Seems a bit pointless to even put the name of the instructor, if they’re not even in the gym or run a class and then it not be on because they’re off. I suggest you update your timetable correctly. If they can be cancelled at the last minute then they can also be updated to show the correct instructor at the last minute.

27 June 2024
Unprompted review
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Reply from PureGym UK - Bristol Eastgate

Hi Amelia. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused during this time.

It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or classes) so this can be fully investigated. Thanks, PureGym.

Rated 5 out of 5 stars

Died and went to gymnasium heaven.

An experience I can only liken to a divine intervention. The staff, heavenly in nature. The clientele, of equal angelic quality. Every piece of equipment felt like it had been grafted by God himself. My muscles were engorged with blood from the moment I lay hand on any piece of equipment. My heart rate elevated from pure elation was further raised by the thrill of the treadmill and it's silky smooth action. I could go on to describe the pristine paint on the walls or warm and soft to the touch of my bare foot carpet. But I shall leave it with a few simple words, this gym is nothing short of heavenly.

26 April 2024
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Reply from PureGym UK - Bristol Eastgate

Hi Rick - It's great to hear you're enjoying PureGym, and thank you for the 5* review!😊

Thanks, PureGym

Rated 5 out of 5 stars

Very easy on-boarding experience. Great gym

Very easy on-boarding experience. App works very well. Gym is great.

22 April 2024
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Reply from PureGym UK - Bristol Eastgate

Hi Kamalavajra, thank you for the 5* review and welcome to PureGym!

We hope you enjoy your future visits to the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Space not over crowded

Space not over crowded. Clean and friendly

17 April 2024
Unprompted review
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Reply from PureGym UK - Bristol Eastgate

Hi Layton. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

This is a great gym

This is a great gym. Availability of equipment is great, always clean and staff on site are friendly and helpful 10/10

15 April 2024
Unprompted review
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Reply from PureGym UK - Bristol Eastgate

Hi Sadie! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so. Hope you continue to enjoy your visits! Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Bristol Eastgate

Hi Abdullahi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Easy join

All good so far

10 April 2024
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Reply from PureGym UK - Bristol Eastgate

Hi there - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new membership with us!

Thanks, PureGym

Rated 5 out of 5 stars

Knowledgeable and friendly staff

Knowledgeable and friendly staff, great facilities

8 March 2024
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Reply from PureGym UK - Bristol Eastgate

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very simple to rejoin on the website

Very simple to rejoin on the website, I haven't been to the gym since 2022 and really need to get into shape the website is helpful and has good work outs I will try over the times I do go.

19 February 2024
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Reply from PureGym UK - Bristol Eastgate

Hi - thank you for the 5* review and welcome to PureGym! We hope you love your new membership with us. Thanks, PureGym

Rated 5 out of 5 stars

Equipment is of High Quality and Quantity

The equipment was very good, both the quality and quantity of it. Haven't been to a gym like this in a long time where there are quality bars, loads of squat racks, lifting platforms, loads of cable machines, etc... Plenty for everyone. As an experienced oly weightlifter, it is very good. Debating about making this my full time gym when I move to Bristol soon.

13 February 2024
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Reply from PureGym UK - Bristol Eastgate

Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Puregym facilities

Overall there is a good range of machines and free weights. The showers are filthy and stone cold on every visit. It's unstaffed in the evenings

1 February 2024
Unprompted review
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Reply from PureGym UK - Bristol Eastgate

Hi Trevor. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 2 out of 5 stars

So hot and smelly

So hot and smelly. Unclean equipment and nobody wiping down or re-racking their weights. What's more the email with the pin takes about 15mins to arrive so stood outside waiting until someone let me in. The pin needs to be integrated into the first email, not after a delay.

16 January 2024
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Reply from PureGym UK - Bristol Eastgate

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Before 1 years it was no good

Before 1 years it was no good , but the new manager he deserves be whole live manager. Sorry I don’t what his name but i wil try to describe him . He is black man the new one he deserves to be manager and I hope from pure gym to look after him. Thanks

14 January 2024
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Reply from PureGym UK - Bristol Eastgate

Hi Ghali, thank you for the 5* review!

Rated 5 out of 5 stars
PureGym UK - Bristol Eastgate logo

Reply from PureGym UK - Bristol Eastgate

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

It’s ok!

More often than not, not clean or tidy - equipment everywhere

15 October 2023
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Reply from PureGym UK - Bristol Eastgate

Hi Nadine. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.

Thanks, PureGym

Rated 3 out of 5 stars

Inquire about hacksquat machine at eastgate puregym

please can we get a hacksquat machine for eastgate puregym would really benefit everyone especially for people who can’t go heavy on a regular squat or a smith machine squat because of health issues expect for that it’s a great gym.
Thank you for considering it!

15 October 2023
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Reply from PureGym UK - Bristol Eastgate

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

PureGym is excellent value for money

PureGym is excellent value for money, in comparison, I recently visited a Nuffield gym in London on a guest pass, and was shocked at the monthly fees they charged, on top of this, the gym itself was poorly equipped, in complete contrast to my PureGym experience. The PureGym I attend in Bristol Eastgate is very well equipped, with two floors, and other areas included for spin classes, and another separate room for stretching and such things. In addition, it has various toilets, and changing rooms, I would not change to anything else. Brilliantly equipped, with all the machines and weights one could ever hope for.

I would highly recommend PureGym in Eastgate Bristol!

12 October 2023
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Reply from PureGym UK - Bristol Eastgate

H Shahid. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Everything but the cold showers is great

Great value for money, but one thing that bothers me is the showers. The water is always cold, not nice expecially in the cold weather. Also a good to have note: I see a whole loads of people doing shaddow boxing at the mirrors in the studio. A punch bag will attract a lot of new folks.

15 October 2023
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Reply from PureGym UK - Bristol Eastgate

Hi Kate, thanks for leaving us this review. We appreciate and value our member feedback.

We have recently made slight changes to the shower temperatures, to 33 degrees, both to control our energy usage and to reduce our carbon footprint. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities, and we would like to thank you for passing on these concerns.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

There is no much to be said

There is no much to be said. It’s just amazing being part of a group of people who choose working out there.

14 October 2023
PureGym UK - Bristol Eastgate logo

Reply from PureGym UK - Bristol Eastgate

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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