PureGym UK - Buckingham Reviews 53

TrustScore 3.5 out of 5

3.7

Unit 18, Osier Way, MK18 1TB Buckingham, GB


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Rated 5 out of 5 stars

Lovely gym with great staff and classes. I love the size of the gym, plenty of equipment so there are always options, yet it’s not so big that it’s intimidating like many others. I love the classes an... See more

Company replied

Rated 5 out of 5 stars

This gym is great & has all the equipment you need for your workout. A real friendly gym & a friendly team. I use the gym at lunchtimes and the weekends. Amita is great in classes and around the gym,... See more

Company replied

Rated 4 out of 5 stars

My home gym is in Sussex but I visited Buckingham when staying with family nearby. It's a very small gym but had all the equipment needed for my usual workout; the inclusion of machines that could be... See more

Company replied

Rated 1 out of 5 stars

Most of the early morning classes that quite a lot of people went to are gone and just one instructor does not cut it. I no longer bother with any of the minuscule classes they offer. Occasionally o... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Buckingham

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 18, Osier Way, MK18 1TB, Buckingham, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

53 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lovely gym with great staff & classes

Lovely gym with great staff and classes. I love the size of the gym, plenty of equipment so there are always options, yet it’s not so big that it’s intimidating like many others. I love the classes and they have various time options to suit your schedule. All staff are friendly and helpful if you need it. I particularly want to recommend it for Amita’s classes, she is fantastic and because of her and the friendly group of people in the sessions, I have found myself being consistent for almost a year now. I couldn’t and wouldn’t have kept going back without a good support.

22 December 2025
Unprompted review
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Reply from PureGym UK - Buckingham

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership! It’s great to hear you enjoyed your recent class and we hope you continue to enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Great Gym with Everything you Need

This gym is great & has all the equipment you need for your workout. A real friendly gym & a friendly team. I use the gym at lunchtimes and the weekends. Amita is great in classes and around the gym, helping you with equipment and pushing you to your next level of fitness.

22 December 2025
Unprompted review
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Reply from PureGym UK - Buckingham

Hi Emma- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Love coming here!!

Love coming here, been a member for years! Staff are always so friendly and helpful, love the classes!

22 December 2025
Unprompted review
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Reply from PureGym UK - Buckingham

Hi Emma- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 1 out of 5 stars

Buckingham gym is pure 💩 with all…

Buckingham gym is pure 💩 with all respect do you call that a gym?
5 benches , 5 bars , 10-20 dumbbells?
Oh yes and a three mirrors in the whole gym. Why does the management get paid there if this is so bad ?

7 April 2025
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Reply from PureGym UK - Buckingham

Hi Dimitar - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 1 out of 5 stars

Gym is tiny and lacks a lot of…

Gym is tiny and lacks a lot of equipment only has one back machine

9 August 2025
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Reply from PureGym UK - Buckingham

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.

If you have any specific suggestions regarding the layout of the gym, please approach the Gym Manager who will be happy to discuss this further.

Thanks, PureGym.

Rated 5 out of 5 stars

Great gym

Great gym with the perfect classes for me.

7 July 2025
Unprompted review
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Reply from PureGym UK - Buckingham

Hi Amelia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Changing Membership

I wanted to change my membership from core to off peak and could not do this. Had to cancel and re-join, shouldn't have to do this, no help articles gave an actual solution or a way to do this. Also a very expensive gym compared to all other PureGyms.

26 June 2025
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Reply from PureGym UK - Buckingham

Hi Phoebe - Thank you for taking the time to leave a rating, but I'm sorry to see it's 2 star. We strive to provide the best service possible, and to allow changes like this to be made through your members area. Sometimes, something can prevent you from being able to make a change. If you would like further advice on why this may not have been possible, we would ask that you reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Buckingham

Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoyed your visit and we look forward to welcoming you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym. Easy to buy day pass. Excellent facilities.

23 February 2025
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Reply from PureGym UK - Buckingham

Hi Richard - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Small but perfectly formed

Clean, tidy and well equipped gym space where I felt comfortable.

22 February 2025
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Reply from PureGym UK - Buckingham

Hi Lisa – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Great gym really cheap price

Great gym really cheap price for membership

26 December 2024
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Reply from PureGym UK - Buckingham

Hi Brandon - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 1 out of 5 stars

Not enough early morning classes. ONE instructor is not enough.

Most of the early morning classes that quite a lot of people went to are gone and just one instructor does not cut it. I no longer bother with any of the minuscule classes they offer. Occasionally one good instructor shows up for a week or two then disappears, never to be seen again. None of them ever stick around for long because the current manager suck but they refuse to get rid of. They need ALL new and better staff. I stay only because the opening hours suits me.

12 November 2024
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Reply from PureGym UK - Buckingham

Hi there. Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the best experience they can get! If you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 4 out of 5 stars

Easy to re-join and a good offer

Easy to re-join and a good offer, shame I had to put in my bank details again.

12 October 2024
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Reply from PureGym UK - Buckingham

Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. You will need to enter your bank details again if you had since previously cancelled your direct debit. Enjoy your workout sessions! Thanks, PureGym

Rated 4 out of 5 stars

nice place...

took a minute to actually get access to the gym, but it was nice, clean and well equipped inside.

24 September 2024
PureGym UK - Buckingham logo

Reply from PureGym UK - Buckingham

Hi there. Thank you for taking the time to leave this review, we always appreciate and take on member feedback. It's great to hear you didn't have too difficult time with your first visit to the gym!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 1 out of 5 stars

Too small everyone just on there phone…

Too small everyone just on there phone not enough machines or weights

23 August 2024
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Reply from PureGym UK - Buckingham

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

With over 1.5 million members nationwide, we can get busy at times but offer off-peak memberships and a live tracker in the app to help with this!

If you have any specific suggestions please approach the Gym Team or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

PUREGYM

Easy access, cleanliness, friendly it's a good gym.

10 September 2024
Unprompted review
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Reply from PureGym UK - Buckingham

Hi Ian. Thanks for taking the time to leave this 4 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so.
Enjoy your next workout! Thanks, PureGym

Rated 5 out of 5 stars

Quick and easy, really.

Quick. Responsive app. No fuss. No admin. No obtaining rights and authorisations. Sign up, and away we go. Brilliant.

14 August 2024
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Reply from PureGym UK - Buckingham

Hi Mr Morgan! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was quick and straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 3 out of 5 stars

Tired gym now

Tired gym now. Equipment needs to be repaired and updated. Feels a little grubby and gym staff not very welcoming. I have had multiple parking penalty notices that I have had to appeal, thank goodness for my home cameras on the drive! That said location for me is great. I can attend when not too busy. I use what I need and leave.

2 May 2024
Unprompted review
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Reply from PureGym UK - Buckingham

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.

We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.

If you have any concerns about equipment, please notify staff on site as soon as you can.

In the meantime, I really do hope you continue to enjoy your workouts! Thanks, PureGym

Rated 1 out of 5 stars

Comes after 40 min

18 April 2024
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Reply from PureGym UK - Buckingham

Hi there - Once you join online, you will receive a welcome email including your PIN within the hour - Usually sooner!

We recommend all members to join online prior to attending the gym branch to prevent any delays. We look forward to seeing you in the gym soon!

Thanks, Puregym

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