Very welcoming and helpful. The chap on duty was such a nice, caring person and showed me what I needed plus explained I could book times for some tuition etc. Lovely and clean Gym, altogether a very... See more
Company replied
Wey Retail Park, KT14 7NP Byfleet, GB
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Very welcoming and helpful. The chap on duty was such a nice, caring person and showed me what I needed plus explained I could book times for some tuition etc. Lovely and clean Gym, altogether a very... See more
Company replied
Overall not the worst and not the best. Not particularly a welcoming atmosphere but they have most of the equipment a standard gym has. They do need a punch bag / boxing equipment as that’s an... See more
Company replied
The facilities are ok but I prefer Woking. In Woking, classes are behind frosted glass doors, Byfleet has no doors so the classes are a little distracting if you are using the gym - the timer buzzer t... See more
Company replied
Been attending this new gym for 4 weeks now. Very impressed so far. All the instructors are great - full of encouragement and motivation. Only do the classes as don't really understand how to use t... See more
Company replied
Written by the company
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
Wey Retail Park, KT14 7NP, Byfleet, United Kingdom
Replied to 94% of negative reviews
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Good feeling gym could do with some screens when on treadmills bikes etc to pass the time.

Reply from PureGym UK - Byfleet
The gym class are great. It would be even better if the site were larger.

Reply from PureGym UK - Byfleet
The new gym in byfleet is just what was needed....its a great gym a place for everyone with all abilities the perfect place to train....and especially my PT Danny have been training with him for 2 months now and he is just brilliant at his job 👏 5☆☆☆☆☆ from me

Reply from PureGym UK - Byfleet
24 hr opening great and kit good but lacks TV screens and is a bit boring .
Showers could be cleaner but if you’re looking for a workout early like me it’s perfect

Reply from PureGym UK - Byfleet
Caroline Lofthouse yoga teaching is first class. Very well instructed to all levels of ability. Caroline is helping me develop my yoga practice. The improvement in my practice in a relatively short amount of time is great. Caroline is patient, client focused and offers a well guided practice.

Reply from PureGym UK - Byfleet
Been attending this new gym for 4 weeks now. Very impressed so far. All the instructors are great - full of encouragement and motivation. Only do the classes as don't really understand how to use the machines in the main gym area, but I can always ask if I really wanted to know! Being of menopausal age, and not having done any classes for a few years, it was a big leap of faith joining this gym but I'm so glad I did. The endorphins that now charge through my veins at full speed after every class have completely changed my outlook on life and I am so much more positive and motivated as a result. Just wish they had a personal trainer who specialised in menopausal women! But you can't have everything!!

Reply from PureGym UK - Byfleet
The facilities are ok but I prefer Woking. In Woking, classes are behind frosted glass doors, Byfleet has no doors so the classes are a little distracting if you are using the gym - the timer buzzer they use for HIITs is quite annoying. The water out of the fountain is warm and a little metallic tasting and the flavoured water machine is still not working so my membership is a little wasted there. It is closer than Woking but I will still keep going to Woking for better class timings and spinning classes.

Reply from PureGym UK - Byfleet
Friendly staff, great range of equipment, great facilities, car park, affordable

Reply from PureGym UK - Byfleet
Great atmosphere, lots of space and availability of classes

Reply from PureGym UK - Byfleet
The facility is clean, has a variety of exercise equipment, and parking is very easy.

Reply from PureGym UK - Byfleet
Lots of space, good times for classes and can walk to the gym. Very clean, spacious and very good equipment.

Reply from PureGym UK - Byfleet
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