PureGym UK - Byfleet Reviews 52

TrustScore 4 out of 5

4.0

Wey Retail Park, KT14 7NP Byfleet, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very welcoming and helpful. The chap on duty was such a nice, caring person and showed me what I needed plus explained I could book times for some tuition etc. Lovely and clean Gym, altogether a very... See more

Company replied

Rated 3 out of 5 stars

Overall not the worst and not the best. Not particularly a welcoming atmosphere but they have most of the equipment a standard gym has. They do need a punch bag / boxing equipment as that’s an... See more

Company replied

Rated 3 out of 5 stars

The facilities are ok but I prefer Woking. In Woking, classes are behind frosted glass doors, Byfleet has no doors so the classes are a little distracting if you are using the gym - the timer buzzer t... See more

Company replied

Rated 5 out of 5 stars

Been attending this new gym for 4 weeks now. Very impressed so far. All the instructors are great - full of encouragement and motivation. Only do the classes as don't really understand how to use t... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Byfleet

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Wey Retail Park, KT14 7NP, Byfleet, United Kingdom

4.0

Great

TrustScore 4 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good feeling gym

Good feeling gym could do with some screens when on treadmills bikes etc to pass the time.

14 October 2023
PureGym UK - Byfleet logo

Reply from PureGym UK - Byfleet

Hi David. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

The gym class are great

The gym class are great. It would be even better if the site were larger.

15 October 2023
PureGym UK - Byfleet logo

Reply from PureGym UK - Byfleet

Hi Mark. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Great addition 👏

The new gym in byfleet is just what was needed....its a great gym a place for everyone with all abilities the perfect place to train....and especially my PT Danny have been training with him for 2 months now and he is just brilliant at his job 👏 5☆☆☆☆☆ from me

15 October 2023
PureGym UK - Byfleet logo

Reply from PureGym UK - Byfleet

Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Byfleet logo

Reply from PureGym UK - Byfleet

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Good but could be much better

24 hr opening great and kit good but lacks TV screens and is a bit boring .
Showers could be cleaner but if you’re looking for a workout early like me it’s perfect

12 October 2023
PureGym UK - Byfleet logo

Reply from PureGym UK - Byfleet

Hi Peter. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Caroline Lofthouse yoga teaching is…

Caroline Lofthouse yoga teaching is first class. Very well instructed to all levels of ability. Caroline is helping me develop my yoga practice. The improvement in my practice in a relatively short amount of time is great. Caroline is patient, client focused and offers a well guided practice.

8 September 2023
Unprompted review
PureGym UK - Byfleet logo

Reply from PureGym UK - Byfleet

Hi Noreen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear such positive feedback regarding our PT's and that you enjoy the classes! We hope you continue to enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym and staff

Been attending this new gym for 4 weeks now. Very impressed so far. All the instructors are great - full of encouragement and motivation. Only do the classes as don't really understand how to use the machines in the main gym area, but I can always ask if I really wanted to know! Being of menopausal age, and not having done any classes for a few years, it was a big leap of faith joining this gym but I'm so glad I did. The endorphins that now charge through my veins at full speed after every class have completely changed my outlook on life and I am so much more positive and motivated as a result. Just wish they had a personal trainer who specialised in menopausal women! But you can't have everything!!

4 September 2023
Unprompted review
PureGym UK - Byfleet logo

Reply from PureGym UK - Byfleet

Hi Suzie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

It is just ok

The facilities are ok but I prefer Woking. In Woking, classes are behind frosted glass doors, Byfleet has no doors so the classes are a little distracting if you are using the gym - the timer buzzer they use for HIITs is quite annoying. The water out of the fountain is warm and a little metallic tasting and the flavoured water machine is still not working so my membership is a little wasted there. It is closer than Woking but I will still keep going to Woking for better class timings and spinning classes.

17 August 2023
Unprompted review
PureGym UK - Byfleet logo

Reply from PureGym UK - Byfleet

Hi Rene. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Great gym

Friendly staff, great range of equipment, great facilities, car park, affordable

22 July 2023
Unprompted review
PureGym UK - Byfleet logo

Reply from PureGym UK - Byfleet

Hi Magda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great friendly atmosphere

Great atmosphere, lots of space and availability of classes

21 July 2023
Unprompted review
PureGym UK - Byfleet logo

Reply from PureGym UK - Byfleet

Hi Marie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

The facility is clean

The facility is clean, has a variety of exercise equipment, and parking is very easy.

20 July 2023
Unprompted review
PureGym UK - Byfleet logo

Reply from PureGym UK - Byfleet

Hi Young Hee Yoon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent!

Lots of space, good times for classes and can walk to the gym. Very clean, spacious and very good equipment.

20 July 2023
Unprompted review
PureGym UK - Byfleet logo

Reply from PureGym UK - Byfleet

Hi Monica. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look