PureGym UK - Camberley Reviews 96

TrustScore 4 out of 5

4.0

Unit 11A Park Street, GU15 3PE London, GB


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Rated 4 out of 5 stars

I think they offer one of the best setups for fitness lovers. The only downside is that the changing rooms and toilets can be quite unpleasant and smelly at times.

Company replied

Rated 2 out of 5 stars

Aside from the amazing opt-in opt-out contracts (hence the 2 stars), I find it hard to believe this is a wellness institution considering there were leaked pipes raining down on everyone from the air... See more

Company replied

Rated 4 out of 5 stars

The actual gym is very good and equipment is clean but the showers aren’t great they smell unclean and not very nice . I’ve gone to put my stuff in a locker and found a mouldy cabbage that’s been lef... See more

Company replied

Rated 5 out of 5 stars

I have multi gym access and love all the pure gyms in my area but I have to say Rebecca at Camberley has made such an amazing impact to the gym and has such a high energy possitve attitude which mak... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Camberley

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 11A Park Street, GU15 3PE, London, United Kingdom

4.0

Great

TrustScore 4 out of 5

96 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy experience

Easy experience

14 September 2024
PureGym UK - Camberley logo

Reply from PureGym UK - Camberley

Hey Martin - That's awesome to hear and thanks for the 5* feedback!

Thanks, PureGym

Rated 5 out of 5 stars

Good for students

Good for students. I was happy to see a student discount available - at least give it a try!

15 August 2024
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Reply from PureGym UK - Camberley

Hi there! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We have a range of memberships that are available and student memberships are available via the third party company, UNiDAYS; great to hear you could sign up to one of our promotions.
We look forward to welcoming you soon! Thanks, PureGym

Rated 1 out of 5 stars

Began a job at PureGym Camberley and…

Began a job at PureGym Camberley and very irritated at the way I was spoken to on my first induction day by the AGM Lucy Banks.

I'm a qualified PT and I am interested in bodybuilding. During one of our conversations made various remarks about hating bodybuilding culture and wanting to keep it out of the gym - which seemed extremely unprofessional given that people have different goals where fitness is concerned. Also made comments about bodybuilding being a vain sport etc. Which made me feel unwelcome as an aspiring bodybuilder.

For this reason I feel like the GM Dan Chapman should have handled the induction process. He is well spoken and has a better way of handling people. Lucy can be a bit abrasive.

I would not recommend the Camberley branch on this basis to anyone, as most of Dan's work on site is delegated to Lucy when he isn't there.

16 July 2024
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Reply from PureGym UK - Camberley

Hi Jack. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We do apologise for any inconvenience this has caused.

It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be properly investigated and raised on site. Thanks, PureGym

Rated 5 out of 5 stars

Great clean gym with lots of equipment…

Great clean gym with lots of equipment choice. Easy access and free parking.

28 May 2024
Unprompted review
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Reply from PureGym UK - Camberley

Hi Sue. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very good communication and excellent…

Very good communication and excellent customer service staff very helpful will definitely recommend this place to family and friends

6 May 2024
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Reply from PureGym UK - Camberley

Hi Norman, it's amazing to hear you had a great experience contacting us, and thank you for the 5* review!

Thanks, PureGym

Rated 5 out of 5 stars

Satisfactory

Satisfactory

12 February 2024
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Reply from PureGym UK - Camberley

Hi Aleena. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Convenience is key

Convenience is key, never busy at the times I go. Equipment is very clean, I can mind my own business, get in and get out feeling good.

4 February 2024
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Reply from PureGym UK - Camberley

Hi there, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 1 out of 5 stars

Showers COLD, what a joke…

When I first joined PureGym the showers were nice and hot but the last few months they have been very cold, I asked why this was and was told it was to save money so the temperature has been turned down, what a absolute joke, after a workout have a cold shower then go outside and catch a cold. I’ll be going to JD gym as they aren’t as tight as PureGym and have hot showers.
I’m disgusted

5 January 2024
Unprompted review
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Reply from PureGym UK - Camberley

Hi Brev, thanks for leaving us this review. We are sorry to see this is 1 star.

We have recently made slight changes to the shower temperatures, to 33 degrees, both to control our energy usage and to reduce our carbon footprint. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities, and we would like to thank you for passing on these concerns.

Thanks, PureGym

Rated 3 out of 5 stars

Great gym needs better equipment

Great gym, I go the same time around 8-9pm for bodybuilding workouts. I find there are to many treadmills and bikes. There could be more up to date weightlifting machines.

31 December 2023
Unprompted review
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Reply from PureGym UK - Camberley

Hi Reece. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Great experience at Pure Gym

The Pure gym set up is very good. There is a great range of equipment. The staff are both friendly and helpful.

22 December 2023
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Reply from PureGym UK - Camberley

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Functional, convenient, clean and tidy. No frills

I would not say my experience was great, it is functional. We have access to the facilities, no frills, a clean and tidy hall with gym equipment to get on with your training at your experience. The monthly fee is appropriate for the use of a clean and tidy room with gym equipment in it.

22 December 2023
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Reply from PureGym UK - Camberley

Hi Colin. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Good value against its competitors

It’s in a convenient location and not a bad monthly price, otherwise old equipment and lazy gym goers hogging the equipment while doing social media

21 December 2023
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Reply from PureGym UK - Camberley

Hi Kenny. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Enjoyed my visit

Excellent facilities with abundant equipment and space

21 December 2023
Unprompted review
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Reply from PureGym UK - Camberley

Hi Mohit. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

I think the price is a lot for this gym

I think the price is a lot for a gym with few free weights with one bench when at times the gym has about 30 people in it. Lowering the price would make it better cos I’m just using my home bench and wasting time that could be spent in the gym

15 October 2023
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Reply from PureGym UK - Camberley

Hi. Thanks for taking the time to leave this review! We appreciate and value our member feedback.

We are sorry to hear you feel this way. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.

Thanks, PureGym

Rated 4 out of 5 stars

Overall good value for money

Wasn’t busy and a good selection of equipment. I would prefer an extra squat rack and one of the showers still hasn’t had privacy glass installed

5 July 2023
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Reply from PureGym UK - Camberley

Hi Adam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 1 out of 5 stars

Showers are cold and dirty

Showers are cold and dirty, equipment condition is poor. The whole place is in need of refurbishment

4 July 2023
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Reply from PureGym UK - Camberley

Hi John. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Runner runner

I primarily go to the gym for cardio and strength exercises. It has all the equipment I need, well located and well staffed.

3 July 2023
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Reply from PureGym UK - Camberley

Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Classes get cancelled all time

Classes get cancelled all time and sometimes the same class for weeks in a row.. booked a get started appointment to show me where everything is on my first day and even that got cancelled so I ended asking random people in there where I could find the changing room etc.

31 May 2023
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Reply from PureGym UK - Camberley

Hi Francesca. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated.

Thanks, PureGym.

Rated 4 out of 5 stars

Great classes

4 July 2023
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Reply from PureGym UK - Camberley

Hi Bridget. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

PureGym is low-cost

PureGym is low-cost, convenient, and provides a good amount of equipment. The negatives are a lack of cleanliness and the music played is too loud, as it drowns out the music on my headphones.

4 July 2023
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Reply from PureGym UK - Camberley

Hi Giles. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

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