PureGym UK - Cambridge Leisure Park Reviews 111

TrustScore 4 out of 5

3.9

Unit 34 Clifton Way, CB1 7DY Cambridge, GB


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Rated 5 out of 5 stars

Overall I have found the new gym layout good, and works well for me. The only problem I have found is the bars in the new functional zone are too close to the overhang in the ceiling, why would you d... See more

Company replied

Rated 2 out of 5 stars

Last visit to the gym, there were workmen around the gym carrying out work. Their tools were on gym floor and workmen up ladders. All the gym equipment was in one room felt too claustrophobic. Felt as... See more

Company replied

Rated 3 out of 5 stars

I really like the new layout of the gym as it’s been redone recently, but the air conditioning is still non existent. The weighted dumbbell section of the gym is so unorganised all the dumbbells are i... See more

Company replied

Rated 5 out of 5 stars

Really solid atmosphere, pretty much everyone there is working hard which makes it easy to stay on the grind. Great equipment and the gym is always kept tidy and organised, kudos to the staff. The onl... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Cambridge Leisure Park

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 34 Clifton Way, CB1 7DY, Cambridge, United Kingdom

3.9

Great

TrustScore 4 out of 5

111 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great atmosphere

Great service, easy to use app, great classes and nice atmosphere

18 July 2025
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Reply from PureGym UK - Cambridge Leisure Park

Hi Jo- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership. We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Great gym great atmosphere Freindly…

Great gym great atmosphere Freindly welcoming staff

16 September 2025
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Reply from PureGym UK - Cambridge Leisure Park

Hi Harry- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Leisure Centre’s Cambridge Pure Gym is…

Leisure Centre’s Cambridge Pure Gym is really good, not a member anymore but for the 6-7 months of my membership I really enjoyed, classes but also machines

24 September 2024
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Reply from PureGym UK - Cambridge Leisure Park

Hi Petros - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed your membership with us, and we hope we will see you back in the future! Thanks, PureGym

Rated 1 out of 5 stars

Too crowdy with just loads of teenagers…

Too crowdy with just loads of teenagers on their phones or talking to the friends instead of working out. As a result, equipments cannot be available because of this. I also see people hanging out in the studio with their group of friends, putting music loud....

6 May 2025
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Reply from PureGym UK - Cambridge Leisure Park

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further. Thanks, PureGym

Rated 5 out of 5 stars

Easy to join and fun to go to

Really easy experience, lots to do in the gym

26 January 2025
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Reply from PureGym UK - Cambridge Leisure Park

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Staff are very helpful

Staff are very helpful

9 January 2025
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Reply from PureGym UK - Cambridge Leisure Park

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Great gym- GLC class

Great gym, great class. Definitely returning!

14 January 2025
Unprompted review
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Reply from PureGym UK - Cambridge Leisure Park

Hi Claire - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.


Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 3 out of 5 stars

It’s a struggle and getting worse and…

It’s a struggle and getting worse and worse .
Groups of children who come in and sit in machines and stay there forever it’s frustrating.
Most people work and have 1 hour to come and get it done but it’s impossible.
The gym is not being maintained or cleaned properly.
The PT or management just sit on their chair and do not check or tell anybody they can’t stay to one machine for -20-30 min.
Also stealing clothes in the changing room it’s disgusting and you can’t complain anywhere as there are no cameras on the change room .

30 December 2024
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Reply from PureGym UK - Cambridge Leisure Park

Hi Eldjon. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear about this recent experience.

Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would strongly advise approaching a member of staff on the floor who will be able to help further.

With regards to the incident in the changing rooms please reach out directly with the Gym Manager to provide more information (such as date and time etc.) so this can be properly investigated.
CCTV is located outside of the changing rooms where it can be determined the timeframe members enter and exit the changing facilities. Thanks, PureGym

Rated 5 out of 5 stars

The gym has a great atmosphere

The gym has a great atmosphere, it has all the high quality equipment needed and enough that I rarely need to wait to use something, even at peak hours.

The staff are friendly and very helpful. They run different exercise sessions during the week as part of the membership to help with proper technique and training form.

Overall, really great value for money. 100% recommended to anybody who lives nearby.

12 January 2025
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Reply from PureGym UK - Cambridge Leisure Park

Hi Dwa - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Regular visitor when in Cambridge

Very convenient, good range of equipment, plenty of space and not too busy (visited every day over the Christmas to New Year break). The place is clean and tidy and open whenever I need it. There seems to be a wide range of people using it from beginners to very experienced gymgoers so there's no pressure. Access is easy with the app.

I only join for a month because I visit relatives over Christmas for nearly two weeks. I have a gym at home but I am very happy to come to Puregym when in Cambridge. I've been doing this for a few years.

23 December 2024
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Reply from PureGym UK - Cambridge Leisure Park

Hi Simon - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 1 out of 5 stars

Worse experience than I expected

Worse experience than I expected. Crowded and totally indifferent staff.

21 December 2024
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Reply from PureGym UK - Cambridge Leisure Park

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.

Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym. Thanks, PureGym.

Rated 5 out of 5 stars

High-quality equipment

High-quality equipment, exceptional cleanliness, and incredibly friendly staff, making every workout session enjoyable!

19 December 2024
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Reply from PureGym UK - Cambridge Leisure Park

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 1 out of 5 stars

Treadmills are terrible

Treadmills are terrible. Running feels like running through mud. They are to hard and speed makes no sense.
I had to queue to go on before and now rarely people run. Mainly walk.

14 December 2024
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Reply from PureGym UK - Cambridge Leisure Park

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We always advise that new members have an induction to ensure they are familiar and understand how to use the different pieces of equipment. Inductions are usually placed on the class time table. You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time.

Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. Thanks, PureGym.

Rated 1 out of 5 stars

Chaotic

Chaotic, dirty (both the training areas and the changing rooms) , with not enough space for the weight area. People is not polite and there is nobody who control misbehaviour of customers.

15 December 2024
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Reply from PureGym UK - Cambridge Leisure Park

Hi Valerio - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Misbehavior isn't tolerated in our gyms. Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times or names etc.) so this can be investigated. Thanks, PureGym.

Rated 3 out of 5 stars
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Reply from PureGym UK - Cambridge Leisure Park

Hi Albert. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions regarding the toilets, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 2 out of 5 stars

Too busy and too dirty

It’s too busy to do the workout I want to do. There’s too much of a culture at the gym allowing people to sit on the only weight machine for like 10 minutes scrolling on their phones. They also run out of paper towels and there is no way to wipe down the machines afterwards. Cleaning is not maintained throughout the day. I understand that it’s a 24 hour gym, but there are times when it is particularly bad.

14 December 2024
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Reply from PureGym UK - Cambridge Leisure Park

Hi Anne - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.

Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.

Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.

Rated 5 out of 5 stars

Very convenient

Very convenient

Comprehensive equipment

22 November 2024
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Reply from PureGym UK - Cambridge Leisure Park

Hi Kowshik - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

FIVE STARS from Robin

Personal trainer Tom Conibear was very helpful today! He gave me a solid upper body strengthening routine, and we agreed that physio is a better route to take for my injuries (left ankle and lower back) at this time. Half a year ago we tried some for these, yet I found it too painful, and I couldn’t afford to continue the sessions anyway. He was respectful of these difficulties and was very patient when I ended up being 20 minutes late to our appointment!

15 November 2024
Unprompted review
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Reply from PureGym UK - Cambridge Leisure Park

Hi Robin! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience with our PT Tom.
We wish you well with recovery, and look forward to welcoming you back soon! Thanks, PureGym

Rated 4 out of 5 stars

The PT You are very welcome and easy going

The PT are very welcome and easy going, awesome equipments to use and the manager Tom is friendly and very cool to assist in terms of need. Highly recommended😀

17 October 2024
Unprompted review
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Reply from PureGym UK - Cambridge Leisure Park

Hi Mercy - Thank you for taking the time to leave this review! We love being able to help and chat to our members when given the opportunity to do so!

It’s great to hear that you’re having a great experience with our team and with the equipment we have to use. We are really happy to hear you enjoy using the gym and are happy with our team! Thanks, PureGym

Rated 5 out of 5 stars

Smooth process to enrol

Smooth process to enrol. The most important part was the gym and it did not disappoint.
I would have liked to see a mil discount.

Paul

21 September 2024
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Reply from PureGym UK - Cambridge Leisure Park

Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

We offer a Military discount via Defence Discount Services! More information regarding this and how to apply can be found here: https://www.puregym.com/landing-page/in-partnership-with-defence-discount-service/

Hope you enjoy your time with us! Thanks, PureGym

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