PureGym UK - Cirencester Retail Park Reviews 49

TrustScore 4.5 out of 5

4.7

Unit F, Retail Park, GL7 1PT Cirencester, England, GB


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Rated 5 out of 5 stars

Very clean and well maintained gym. Manager was friendly and helpful plus saw him doing his share of hoovering too! Has everything you need and parking was easy. I like how PureGym allow you to use mu... See more

Company replied

Rated 4 out of 5 stars

I have just recently retired from working in a gym, joined Pure Gym for convenience and value for money. My first visit was today, took part in a Zumba class, excellent. Great variety of equipment. Wa... See more

Company replied

Rated 4 out of 5 stars

Great place, clean, affordable staff is friendly. The only problem is when it gets too crowded with too many people in a relatively small space, there is a lack of personal space and a queue to use th... See more

Company replied

Rated 3 out of 5 stars

I had not been to a PureGym before , I arrived on my own and found it difficult to find my way around. Did not see signs for changing rooms and had to ask. Difficult to find my way around the equipmen... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Cirencester Retail Park

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit F, Retail Park, GL7 1PT, Cirencester, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very clean and well maintained gym

Very clean and well maintained gym. Manager was friendly and helpful plus saw him doing his share of hoovering too! Has everything you need and parking was easy. I like how PureGym allow you to use multiple locations and the buddy passes are a great idea.

14 January 2026
Unprompted review
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Reply from PureGym UK - Cirencester Retail Park

Hi Lucinda- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! We look forward to seeing you back in the gym soon! Thanks, PureGym

Rated 5 out of 5 stars

I enjoy going to my local PureGym…

I enjoy going to my local PureGym as it is easy to facilitate any time of day. I prefer to go when it is staffed and a little busier. The staff there are really helpful and informative, the layout of the gym is good and easy to navigate. The machines are all in good condition (that I’ve seen). There’s music in there but there’s also free WiFi so you can stream your own choice whilst you workout. There are no noisy grunters and from my experience people interact politely and good gym etiquette seems to be observed. It feels like a safe space and I haven’t seen anything to discourage me from going.

16 June 2025
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Reply from PureGym UK - Cirencester Retail Park

Hi Pete - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

one of the best gyms ive been to and…

one of the best gyms ive been to and very clean

26 September 2025
Unprompted review
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Reply from PureGym UK - Cirencester Retail Park

Hi Tom - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Amazing concept!

Great class, great equipment, snd great clientele! So glad I joined after 20 years since my last gym membership!!

3 September 2025
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Reply from PureGym UK - Cirencester Retail Park

Hi Catherine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall and we look forward to seeing you back in the gym soon!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym, easy for me to get to. Great equipment.

9 July 2025
Unprompted review
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Reply from PureGym UK - Cirencester Retail Park

Hi Carol. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Friendly people and good open space

Great location. Nice members and staff

14 June 2025
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Reply from PureGym UK - Cirencester Retail Park

Hi Christian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Joined in 2025

Joined in 2025. I mostly do suspension training, and the space works well for that.
I requested that anchor points be located in an area specific for suspension training, and Ben the manager got on it tight away, within a month they had them set up.
For me its great, and very appreciated.
I use the free weights as well, and it's all a very good set up

13 April 2025
Unprompted review
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Reply from PureGym UK - Cirencester Retail Park

Hi Tim. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Cirencester Retail Park logo

Reply from PureGym UK - Cirencester Retail Park

Hi Anne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Really easy to book a day pass and very…

Really easy to book a day pass and very helpful staff on hand

19 March 2025
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Reply from PureGym UK - Cirencester Retail Park

Hi Nick! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so.
We look forward to welcoming you back again soon! Thanks, PureGym

Rated 5 out of 5 stars

Parkinsons membership

Hannah the manager was so helpful and a true ambassador for pure gym god bless Lester

6 March 2025
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Reply from PureGym UK - Cirencester Retail Park

Hi Lester! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience with our GM Hannah. Enjoy your next workout! Thanks, PureGym

Rated 5 out of 5 stars

Good experience and nice staff

Nice staff, quality equipment and enjoyed to work on fit.

8 January 2025
Unprompted review
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Reply from PureGym UK - Cirencester Retail Park

Hi Mioara - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the range of equipment we have to offer. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

A welcoming return…

Haven’t trained for ages but everyone was so welcoming
It was reassuring to attend a class as I knew I would be looked after

14 December 2024
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Reply from PureGym UK - Cirencester Retail Park

Hi Julia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great gym

Great gym, super affordable and ubiquitous, unfortunately, this leads to overcrowding and machines and benches are often in use which can effect a workout negatively, but other than that a really good investment

19 March 2024
Unprompted review
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Reply from PureGym UK - Cirencester Retail Park

Hi Owen - It's great to hear you're enjoying PureGym, and thank you for taking the time to leave this review.

With over 1.5 million members nationwide, we can get busy at times but offer off-peak memberships and a live tracker in the app to help with this!

Thanks, PureGym

Rated 3 out of 5 stars

I had not been to a PureGym before

I had not been to a PureGym before , I arrived on my own and found it difficult to find my way around. Did not see signs for changing rooms and had to ask. Difficult to find my way around the equipment. Whole experience was a bit intimidating and so I only stayed about 30 mins.

13 March 2024
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Reply from PureGym UK - Cirencester Retail Park

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on your visit.

If you do find yourself unsure on a piece of equipment; please feel free to ask a member of our team who will be happy to assist.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym

Rated 2 out of 5 stars

Have asked to have rowing machines…

Have asked to have rowing machines turned around as looking at a blank wall is so boring there is no tv around building and no wifi unmanned hours are a joke as if you have a hart attack how do you get to emergency phone also can’t understand why this gym is so expensive compared to others

1 March 2024
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Reply from PureGym UK - Cirencester Retail Park

Hi Andrew. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system. The POD doors monitor entrance with individual 8 digit code.
As well as this, we have staff monitoring the gym, as well as a CCTV team. Emergency Help points are located across the gym and signposted.

With regards to the price per month this can vary between gyms. This depends on a number of factors including location and running/rental costs.

If you have any feedback/suggestions the best way to pass them on for practical action is always to get in touch directly with the Gym Manager.
You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym

Rated 5 out of 5 stars

Manager was affable and helpful and…

Manager was affable and helpful and nothing was too much trouble.
Also, she took me thru’ all aspects of the equipment and how to use in each case. She made me feel most welcome.

30 January 2024
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Reply from PureGym UK - Cirencester Retail Park

Hi there, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 5 out of 5 stars

Easy and informative

28 January 2024
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Reply from PureGym UK - Cirencester Retail Park

Hi Erin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the sign up process and we hope you're enjoying the gym so far!

Thanks, PureGym

Rated 3 out of 5 stars

The Puregym equipment and facilities…

The Puregym equipment and facilities are very good, but I feel the air conditioning could be used more effectively - it just seems very warm a lot of the time (I know the gym users will be generating heat!)

15 October 2023
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Reply from PureGym UK - Cirencester Retail Park

Hi Niki. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 5 out of 5 stars

Puregym Cirencester

Pure Gym is clean, friendly and the classes are really good. Chad has to get a special mention as his classes are fantastic he is interactive, fun and a brilliant overall workout, we need more classes by him

15 October 2023
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Reply from PureGym UK - Cirencester Retail Park

Hi Sharon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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