PureGym UK - Coventry Skydome Reviews 168

TrustScore 4.5 out of 5

4.3

The Skydome, CV1 3AZ Coventry, GB


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Rated 5 out of 5 stars

Brilliant and respectful staff and a great variety of machines and equipment. Easy to navigate around and also have a variety of different vending machines for protein, drinks etc.

Company replied

Rated 5 out of 5 stars

I’ve been training with Dave for a while now, and he is genuinely one of the best PTs I’ve ever worked with. He explains every movement clearly, always checks my form, and adapts the workout to what... See more

Company replied

Rated 2 out of 5 stars

One of the running machines has had a Out of Order sign on it for now 4 weeks still non sign of it working! Also the Yanga Drinks Station (which I pay extra for monthly) has been out of order for 3 da... See more

Company replied

Rated 5 out of 5 stars

Barry's personal training was an absolute game-changer for me! He's not just incredibly knowledgeable but also super approachable. As a total newbie in the gym, he helped me feel at ease and took... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Coventry Skydome

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • The Skydome, CV1 3AZ, Coventry, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

168 reviews

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Replied to 94% of negative reviews

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Rated 5 out of 5 stars

Personal Training with Dave Fuller

I’ve been a member for around 5 months, training with Dave Fuller (a personal trainer at the Coventry SkyDome gym). Prior to this I didn’t feel comfortable in a gym setting and had no experience lifting weights. Since training with Dave 3x a week this has changed completely. I now look forward to working out and have made a lot of progress. He’s a great guy to be around, very knowledgable and has pushed me to improve my performance week on week. I’d definitely recommend him as a trainer and wish I started sooner.

13 April 2024
Unprompted review
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Reply from PureGym UK - Coventry Skydome

Hi Gavin, thank you for taking the time to leave this 5* review!

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear that Dave could help with this!

We look forward to seeing you back in the gym in future!👏

Thanks, PureGym

Rated 1 out of 5 stars

OMG, is this a review? I was trying to request help.

I tried to phone PureGym but could not find a phone number. While trying to sign up again on the internet, for me AND my wife together, I had to do it separately. It was frustrating. After being offered the 30% deal and no joining fee, the payment and direct debit link seemed to have the wrong figures used. I left it because I assume you can “sort it out” and get back to me if it is wrong? I would hate to have to cancel prematurely!

6 April 2024
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Reply from PureGym UK - Coventry Skydome

Hi, thank you for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. We're afraid we do not have open phone lines. If you still require help we advise contacting Member Services via email or social media. They will be happy to take a look and advise you further.

Thanks, PureGym

Rated 5 out of 5 stars

Dave Fuller PT

Dave Fuller PT
As an overweight, fifty plus lady who had never set foot in a gym I was very nervous about going for the first time. Dave immediately put me at ease, with no judgement and welcomed me to the gym.
He is very friendly, helpful and knowledgeable in his field and brilliant at what he does. He explains how to do everything and why, is full of encouragement and pushes me to achieve my goals without putting me off. He always has a smile on his face and has helped me beyond words.
I have also developed osteoarthritis in my knee of late and Dave has helped develop a rehab programme for me to follow on my alternate sessions.
It's not something I find easy but Dave has a lot of patience and I feel so much better because of it. I can't recommend his ability and teaching style enough. I have so much more confidence now and his advice and support has been invaluable

27 March 2024
Unprompted review
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Reply from PureGym UK - Coventry Skydome

Hi Vanessa, thank you for taking the time to leave this 5* review!

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear that you're enjoying your time with Dave at PureGym!

Thanks, PureGym

Rated 5 out of 5 stars

PT Dave - An amazing asset to your team

I started my journey with Dave about 6–7 months ago, and I can already see and feel a big difference. I've never had the confidence to go to the gym and lift weights. I have always been shy and stuck to cardio (as it was the safest option!), but since Dave became my PT, I have felt motivated to try out various machines and free weights. He is focused on helping me achieve my goals and tailors a weekly programme for me via the app, so we both can keep track of how I am progressing.
I would really recommend Dave; he’s such a fun, chilled-out guy, he’s very knowledgeable and always ensures my technique is correct, but most of all, he really likes to challenge me and therefore I really look forward to our Saturday morning sessions!

21 March 2024
Unprompted review
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Reply from PureGym UK - Coventry Skydome

Hi Nazia! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym and hope you continue to enjoy your PT sessions with Dave! Thanks, PureGym

Rated 5 out of 5 stars

Superb support from puregym team

Superb support from puregym team . They are knowledge about the topics are superb

17 March 2024
Unprompted review
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Reply from PureGym UK - Coventry Skydome

Hi Kunal, it's amazing to hear you had a great experience with our Puregym Team, and thank you for the 5* review!

Richard, PureGym

Rated 4 out of 5 stars

Good gym

Good gym, good class I tried out with 3 day free pass. Just not keen other members don't clean equipment after the class and didn't see the instructor instill this either after the class. Might be a one-off but doesn't come across that well. Otherwise, this is a good place to train by the looks.

9 March 2024
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Reply from PureGym UK - Coventry Skydome

Hi Helen. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Dave, best PT

Apart from the gym always being in a good state, PTs like Dave make my gym experience all the more better. Dave has been my first ever PT for the past half a year and has consistently made me want to better myself every week.

He is knowledgeable in terms of nutrition and workout guidance, and watchful over my form to ensure I get the most out of my sets, without hurting myself. Through his encouragement and support, I have found a better liking for going to the gym. I would recommend Dave as a PT to everyone, regardless of your goals as he will most likely be able to help and support you.

11 March 2024
Unprompted review
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Reply from PureGym UK - Coventry Skydome

Hi Michael! Thank you for your feedback, and leaving this 5 star review!

We are very happy to hear you are enjoying your PT sessions with Dave, and his encouragement as well as expertise are helping you with your fitness goals.

Hope you continue to enjoy your experience, and visits to the gym! Thanks, PureGym

Rated 5 out of 5 stars

Amazing PT Dave

Dave has been the most amazing PT. I’ve been having PT sessions with Dave for 5 months now and he has been wonderful to train with. Dave always makes the effort to ensure sessions are tailored and suited to my specific needs, ensuring the exercises target areas i am looking to get stronger in. Dave is also attentive during PT sessions, making sure my form is correct and pushes me to get stronger and fitter in the gym. Sessions are always enjoyable as he is super friendly, approachable and easy to talk to. Would 100% recommend PT sessions with Dave if you’re looking for a fun and effective gym programme.

9 March 2024
Unprompted review
PureGym UK - Coventry Skydome logo

Reply from PureGym UK - Coventry Skydome

Hi Cherlyn! Thank you for taking the time to review this 5 star review!

We are very happy to hear you have been enjoying your PT sessions with Dave, and these sessions are helping effectively work towards your fitness goals!

Hope you continue to enjoy your visits! Thanks, PureGym

Rated 5 out of 5 stars

I do exactly what I want

I do exactly what I want. There is a variety of equipment that I believe suits everyone. The gym does not discriminate. It's a 24 hour gym hence you can come any time. It's a friendly gym. People mind their own business. The staff are friendly and approachable if you are not too sure of anything. If you need a personal trainer, they are approachable and you choose. The gym is clean and whilst you should clean after yourself, the staff are continuously cleaning the equipment. I love Skydome Pure gym and can recommend it to anyone that needs to join a good gym.

3 March 2024
Unprompted review
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Reply from PureGym UK - Coventry Skydome

Hi Roselyn, thank you for taking the time to leave this 5* review!

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym Skydome!

Richard, PureGym

Rated 4 out of 5 stars

Good gym has everything you could ever…

Good gym has everything you could ever need but I didn’t like the layout it felt like no matter what machine I was on someone could stare maybe it’s cause I’ve just started so feel self conscious x

1 February 2024
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Reply from PureGym UK - Coventry Skydome

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.

Thanks, PureGym

Rated 2 out of 5 stars

Gym is too cold

Gym is too cold, even after a rigorous workout, I can’t warm up.
The showers are cold too, just one has intermittent hot and cold water.
The gym manager has been informed, but he already knew. I also mentioned how clean and tidy it was compared to JD, the Wave, Village gyms.
I was a member here when it opened, but have been working abroad past few years.

14 January 2024
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Reply from PureGym UK - Coventry Skydome

Hi Bal. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 4 out of 5 stars

pure gym is really pure and is the…

pure gym is really pure and is the definition of public gym, every tool and equipment is available

9 January 2024
Unprompted review
PureGym UK - Coventry Skydome logo

Reply from PureGym UK - Coventry Skydome

Hi Jospeh. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great personal trainer

I have been training with Barry for about 9 months now and it has been awesome!!!. Barry has been focused on helping me achieve my goals in a short time even when I am quite demotivated. The trainings are great with fun and challenging sessions. Looking forward to much more training in 2024!!

14 December 2023
Unprompted review
PureGym UK - Coventry Skydome logo

Reply from PureGym UK - Coventry Skydome

Hi there - it's great to hear you're enjoying PureGym, and thank you for the 5* review!

Sounds like you're really making the most of your membership, good luck with your 2024 goals!

Rated 3 out of 5 stars

Good gym, but usually dirty

Overall it’s a good gym. The only problem I’ve got is that people come inside with outside dirty shoes, leaving mud on the ground, footprints of dirt on exercise mat as well…

Review for Coventry PureGyms locations

22 December 2023
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Reply from PureGym UK - Coventry Skydome

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 3 out of 5 stars

It would be nice to have sauna and…

It would be nice to have sauna and steam room.

22 December 2023
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Reply from PureGym UK - Coventry Skydome

Hi Aaron. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We don't have saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members.

Thanks, PureGym

Rated 3 out of 5 stars

Good gyms and quality and quite cheap…

Good gyms and quality and quite cheap so not a bad option. Does get busy at peak times but that's expected. Decent variety of machines. What ruined it though is that if you miss a payment they try to make you pay an extra 20 to re new it. That's outrageous imo. Other than that good gym just make sure you have money each month

21 December 2023
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Reply from PureGym UK - Coventry Skydome

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

As stated in our terms and conditions, accepted upon membership commencement, we are able to charge up to £20 in admin fees, for a failed payment. We are notified by the bank when a payment has failed; we then notify the member via email. In the email, we state that for a very limited time, we do give the option to make a payment using a debit or credit card for:

• Instalment Amount
• Administration Fee £ 5.00

This can be done via the members area of our website https://www.puregym.com/members/ with your email address and PIN number. By using this facility, members will not incur the Resubmission fee of £15.00. Additionally, we do have a dedicated Member Services Team on hand to respond to members if they need any help. Thanks, PureGym

Rated 5 out of 5 stars

Been working with Jemma a couple of…

Been working with Jemma a couple of months now , so amazing at what she does! Constantly keeping me motivated and reminding me of the end goal. Each workout is different, and although it may feel tough, Jemma always encourages me to keep pushing forward. While achieving my goal she always knows how to bring some fun into the session and knows how to connect with you on a 1 to 1 basis. Couldn’t recommend Jemma enough!! X

18 November 2023
Unprompted review
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Reply from PureGym UK - Coventry Skydome

Hi Vanessa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

DF PT

I just want to share since training with Dave now for a year, I have grown in confidence and can see the massive improvement with my fitness plus my technique.

I feel welcome in the gym and the other PT’s are very friendly and polite as well.

I would definitely recommend him as your PT, He is very approachable, he drives success and encourages you to strive for more. I couldn’t ask for a better PT at all for the journey that I am on.

Thank you Dave for your support and commitment to me this past year.

11 November 2023
Unprompted review
PureGym UK - Coventry Skydome logo

Reply from PureGym UK - Coventry Skydome

Hi Ryan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Bad management and staff

If I could give zero stars I would. Since lockdown it's gone down hill and stayed there. Staff have changed and they don't know how to run a gym. It's filthy whenever I clean down the wipes come back black so unsure if any cleaning takes place. I've witnessed PT's leave weights out on the floor setting a great standard for others... I tried emailing my concerns after being inappropriately approached by a trainer and they stopped replying when we were meant to arrange a talk. I then walked in last week and voiced my concerns to the person I was with which the manager overheard and said yeah and laughed. So I've cancelled my membership. Laughing in the face of a customer that has concerns about the gym is absolutely disgusting.

2 October 2023
Unprompted review
PureGym UK - Coventry Skydome logo

Reply from PureGym UK - Coventry Skydome

Hi Stephy. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 1 out of 5 stars

Terrible first visit not sure I’m returning

Today was my first day and really let down.
Recently started working in Coventry but home is Sutton Coldfield. Was going for the off peak membership as I wanted to do 6.30am classes before work but as I wanted both gyms had to pay the higher membership, which is fine.
I got up at 5am today, got ready, drove to Coventry to do the class I was booked onto. I was then told that as I was the only one booked on he cancelled the class!!! I asked if they had sent an email or message telling people and he just said no we don’t do that. I said I’d got up at 5am to get there and he just said ‘oh right’ and walked round pointing machines out to me.
Not exactly sure how that is acceptable as he is paid to be there and I’m paying to do the class. Whether it is one person or twenty the class should be taught.
So now im left having paid for this and not getting what I’ve paid for.
I only joined for the 6.30 classes as it’s the only time I have but am I now expected to turn up at 6.30am n hope that I might actually get what I’ve paid for?
Really, really disappointed. It’s taken me so much to get in the right headspace to get back to the gym n having to work around my diary and split time between Birmingham and Coventry and getting up super early to do so, only to be let down.
Very bad service and not sure I’m going to go back. Sad really. Only expect the guy to do his job and what I’m paying for.

9/11/23
With regards to your response, yet again I’m am being shown the lack of interest in customer service or satisfaction. Instead I’m being told to contact other people and (as you mention in your reply) it would be easier to include all my information. ALL THE INFORMATION IS IN THE ORIGINAL REVIEW/EMAIL! I told u which gyms, what days, what time and you have my name! Seriously how difficult can it be.
This place is just making me more and more angry. STAY AWAY FROM PUREGYM - You can see from start to finish the way things have been and how they’ve been dealt with. DONT WASTE YOUR TIME AND MONEY!!

7 November 2023
Unprompted review
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Reply from PureGym UK - Coventry Skydome

Hi Sarahlou. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.

Thanks, PureGym.

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