Started using this gym earlier last months clean tidy lots of room. Its gotten really busy now but hasn't lost its standard. Love the flexibility and its cleanliness
Company replied
Warwickshire Shopping Park, CV3 2SB Coventry, England, GB
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Started using this gym earlier last months clean tidy lots of room. Its gotten really busy now but hasn't lost its standard. Love the flexibility and its cleanliness
Company replied
Really easy to join and immediate confirmation with full details of how to download app and get started. Only negative was not being able to set a deferred start date beyond the next 7 days. I need ed... See more
Company replied
Can't fault the equipment and the class availability, something for everyone and nobody judges anybody. But I have to say I felt some of the "PTs" were a bit mediocre. Jamie clearly knows his stuff t... See more
Company replied
The no joining fee promotion was a definite plus. It does come occasionally though. However, my email was already registered with Puregym earlier (having no active membership) and hence, it did... See more
Company replied
Written by the company
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
Warwickshire Shopping Park, CV3 2SB, Coventry, England, United Kingdom
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Started using this gym earlier last months clean tidy lots of room.
Its gotten really busy now but hasn't lost its standard.
Love the flexibility and its cleanliness

Reply from PureGym UK - Coventry Warwickshire Shopping Park
Can't fault the equipment and the class availability, something for everyone and nobody judges anybody. But I have to say I felt some of the "PTs" were a bit mediocre. Jamie clearly knows his stuff there's no question of that. Clarke is very new, but I think he has the knowledge and mindset to excel at being a PT, but I feel like he's not very supported and his talents are being wasted. Monday night burn class with .... was a bit of a joke, a PT that openly tells everyone he's just had a week off and he can't be bothered.. doesn't even bother with a warm up.. not a very good look and he clearly has no interest.

Reply from PureGym UK - Coventry Warwickshire Shopping Park
Honestly it's Friday afternoon, I have had the best day ever today at the gym- I toured around the new gym it's friendly lovely little community- they run classes sessions workouts upstairs for extra classes to maintained exercises to machines in Ricoh arena Coventry CV6 6as- it's nice on the side and genuinely what more do you want just after you've just shopped hit the gym or come to window shopping pop down to the gym it's near, local and overall, I like the view short on the side and out of way how it's been structured building looks smart- parking can be an issue small and fit enough but it's all ok for me walk just down the road, Up to Ricoh .🤜😊 Definitely I'm coming back here with my fella 🤞. 10/10 staff have been friendly and met them on the promotion advertising gym with offers in the day on my road with their huge backpacks pure gym offer signs board cool and smart way of doing this customer service amazing ...
Many thanks
Sam 🌺

Reply from PureGym UK - Coventry Warwickshire Shopping Park

Reply from PureGym UK - Coventry Warwickshire Shopping Park

Reply from PureGym UK - Coventry Warwickshire Shopping Park
Was meant to get my joing fee taken off. I don’t two days ringing the buzzer not one member of usless staff even can to help me
It’s a cheap gym when cheap usles staff

Reply from PureGym UK - Coventry Warwickshire Shopping Park

Reply from PureGym UK - Coventry Warwickshire Shopping Park
Really easy to join and immediate confirmation with full details of how to download app and get started. Only negative was not being able to set a deferred start date beyond the next 7 days. I need ed to start in 2 weeks so 2 weeks membership wasted because I wanted to make use of a special offer that expired this evening.

Reply from PureGym UK - Coventry Warwickshire Shopping Park

Reply from PureGym UK - Coventry Warwickshire Shopping Park
Jamie's MIND class was 10/10 and will try to attend again - professional and a good work out! 'Try' only because we have to travel some way to reach the gym otherwise we would attend regularly.

Reply from PureGym UK - Coventry Warwickshire Shopping Park
Team is amazing, the trainers make the classes so worth going! Personal training is worth the money.

Reply from PureGym UK - Coventry Warwickshire Shopping Park
Joined through my work, very easy to navigate and good choice of categories to choose........however on my 1st trip to the gym I found the showers cold which I was shocked at and a fellow guy said they're all like that at this particular gym!!

Reply from PureGym UK - Coventry Warwickshire Shopping Park
Tried to use my free 3 day pass to find it had expired less than a week after getting it. I was unwell so couldn’t train. But I guess just another marketing ploy to get people to sign up and to an overpriced gym

Reply from PureGym UK - Coventry Warwickshire Shopping Park
The no joining fee promotion was a definite plus. It does come occasionally though.
However, my email was already registered with Puregym earlier (having no active membership) and hence, it did not allow me to proceed and instructed me to reach out to member services - who has not responded to the email in the past 3 days.
As I did not want to miss the promotion, I registered with an alternate email of mine.
Got to see if this resolution of mine STICKS

Reply from PureGym UK - Coventry Warwickshire Shopping Park
The equipment was great. The building was very spacious and there was alot of equipment.

Reply from PureGym UK - Coventry Warwickshire Shopping Park
Called in at gym. Was shown around by helpful staff. Impressed at the set up. Joined on line. Very easy joining process.

Reply from PureGym UK - Coventry Warwickshire Shopping Park
Fab experience love a Sunday training session
Clean and tidy great range of equipment

Reply from PureGym UK - Coventry Warwickshire Shopping Park
absolute crap you cannot use changing rooms until 5 am, what is the point in opening 24 offered a shower room to change in.

Reply from PureGym UK - Coventry Warwickshire Shopping Park
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